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Hilton Hawaiian Village Waikiki Beach Resort
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Reviews (16,015)
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6,163
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Reviewed 3 March 2014

We just spent a week at the Hilton Hawaiian Village. I'm Hilton Honors, so we have an incentive to stay with Hilton and had a really good rate online (booked 7 months in advance). The HHV always seemed like such an iconic hotel that we figured it was worth a stay, though I doubt we'll return now that we've been.

THE GOOD:

-The property is beautifully landscaped and maintained. The Chinese garden area in the Rainbow Bazar was especially nice.
-There are lots of convenient shops on the grounds and the beach is very nearby.
-We were upgraded to the Tapa tower and had an amazing view of the ocean and the city.
-Sunrises over Diamond Head and sunsets were both spectacular!

THE BAD:

-We didn't eat on site once, besides the Lanikai Juice stand at the Tapa pool. Restaurants were all either over-hyped and over-priced (Benihana) or were sub-par and over-priced (pretty much everything else). We had planned to have a sunrise breakfast at the Rainbow Lanai, but left because we were disappointed in the Hampton Inn-quality breakfast buffet at $30+/person.

-The resort was CROWDED and felt that way. Sometimes you can stay in a busy place (like Disney World) and feel like you're not surrounded by a million people. This place always felt way too crowded. There were at least two conventions happening while we were there, and it always felt like it you were running into people. Friday nights for the hula show and fireworks were especially bad.

-It's a long walk to the rest of Waikiki. Fort DeRussy and the accompanying military hotel sit between the HHV and the rest of the strip, so it took a while to visit anywhere else. On the plus, many of the same shops (ABC Store, Na Hoku, Maui Divers, etc) were on site at HHV.

-There were a lot of "extras" tacked on to the super-low rate. Parking was $27/day to self-park (valet was also available, but we didn't find it any more convenient). There was also a $30/day "resort fee" which we were not aware of until the bill arrived.

-The room felt very "Hilton" and not very Hawaiian. With the windows closed, I could've been in any Hilton Garden Inn or Hampton Inn at the side of the interstate. No great effort was put forth to theme the room or take into account local taste. It felt very corporate.

-You will hear a lot of timeshare pitches. Hilton has two towers dedicated to the Hilton Grand Vacations timeshare, and you will hear pitches for the timeshare tour a good amount. There's a resort discount card that you can get from the concierge, who will use the opportunity to pitch you the timeshare tour. We also got handed a lot of literature about it. HGV did give us a free bag and we did not take the tour, but we didn't come to Hawaii to buy a timeshare.


Ultimately, if you enjoy vacationing in crowded resorts or places like Las Vegas, you might enjoy the HHV. It served its purpose for us, but it was not the relaxing environment we hoped for on a vacation to paradise. We had to drive far outside of Waikiki to find that, though.

It's also a very "urban" hotel and neighborhood. If you're expecting to be near waterfalls or empty beaches, think again. It's lots of tall hotel and condo towers, all packed in densely. On the plus, you can walk to some places, but if you live or work in an urban environment and want to get away from the hustle and bustle, this is not the hotel for you.

  • Stayed: February 2014, travelled with family
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2  Thank krouser2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Perfect property to do as much or as little as you want during your stay in Waikiki. You could just lounge at the pool / beach all day and be lazy or do surf lessons, rent paddleboards all right there. When you're ready for more, Waikiki beach and all the shopping and restaurants are walking distance. (Diamond Head is walking distance too, a nice long walk, but great for seeing everything on your way too and from)

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Karyne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

We stayed in Alii Tower. They had a separate front desk to check in & out, and they were extremely nice and helpful. Room was very nice and clean. It must have been recently renovated, so this could be only applicable to Alii Tower. $30 resort fee was a bit annoying, but you receive a good service. I will definitely stay this place again.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Miho K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

The Hiilton Village, Waikiki Beach did not live up to it's name. We would NOT recommend staying here for a number of reasons; at least a 30 minute wait to check in and check out as they do not have enough staff on during peak times, the resort fee of $30 a day is a rip off and obviously a money making scheme as which really only pays for the internet all the other perks it supposedly includes would be free anyway i.e fireworks, pools, the double beds in the rooms were too small and there are no sheets just duvets, the room we stayed in had rubbish on the floor on arrival, rooms were run down and old and decorated like the 1990s, small beach towels, self parking for $27 a day was pricey considering you can park around the corner for a much cheaper price. The distance of this hotel we felt was a far distance from the main Waikiki strip and not a lot of nice restaurants surrounding it. Don't recommend staying in the Tiki Tower

  • Stayed: February 2014, travelled as a couple
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1  Thank dsal003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded 4 March 2014

Aloha dsal003,

Thank you for taking your time to write a review. We deeply regret to hear that we did not succeed in making your stay an enjoyable experience. It is our goal for each guest to have a memorable stay at our resort and we are truly sorry that we fell short in this. Our $30 resort charge includes many benefits such as internet, unlimited movies and playstation game rentals, Hawaiian cultural activities, morning exercise classes, etc.. at a discounted price. Our rooms are furnished with either with a king bed or two double beds and the top sheet is available upon guest request. We sincerely apologize for the oversight of the cleanliness of your room. We appreciate you sharing your feedback as it will assist us in making improvements as we are always striving to perfect our services for our valued guests. We hope you will reconsider and provide us with another opportunity to welcome you back for a more pleasurable stay.

Mahalo,

Hilton Hawaiian Village Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

There are FIVE pools at this resort. One was for guests only of the most expensive tower. Two of the pools are quite large and were full of screaming children. No empty lounge chairs in sight. The Tapa Pool was my oasis. Not only were lounge chairs often available, but the small pool was mostly quiet. The bar also provided pool-side service from the delightful Cynthia. Cynthia was a wealth of information about Honolulu and clearly loved her job. In fact, every employee that I woke with genuinely appeared to love working for Hilton.

Our room in the Diamond Head Tower was pretty basic but we couldn't hear the neighbors on either side so I was happy. Rooms were a bit dated.

It was a real pleasure to walk barefoot everywhere in the village including the stores. Money-saving tip- buy your snacks, sunscreen, even gifts, from the ABC stores. They're quite a bit cheaper than the other sundries store in the village.

On Friday night, the Round Table Pizza was hopping. Who goes all the way to Hawaii to eat pizza you can get at home? Sadly, a lot of tourists are not very adventurous. It would be very easy to never leave the grounds of the Resort but there's so much more to visiting Honolulu than the Village.

The Tropics restaurant on the grounds of the Village was hugely disappointing. I'll write a separate review of it but I wouldn't recommend visiting it.

Room Tip: If you want quiet, choose a room that does not overlook a pool!
  • Stayed: February 2014, travelled on business
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Thank Morningsatthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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