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“Very close to the airport and good services, great for transiting Honolulu”

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Airport Honolulu Hotel
Ranked #62 of 84 Hotels in Honolulu
Reviewed 22 March 2014

Nice rooms, good location but a bit pricey. The hotel provides free transfers from the airport baggage claim areas but you must call for a pickup either through you own mobile phone or call from one of the exits from baggage claim where there is a listing of hotels and direct phones. If you have little baggage, it is a five minute walk to the hotel from International arrivals though the route to get there is not obvious through the maze of roads from the arrival area. One of the great things offered by the hotel is free WiFi in the rooms that is actually pretty good. The restaurant is above average and there is a room designated as a fitness center with typical hotel type equipment. Coin operated washers and dryers are readily available and the room I had (standard) included an ironing board and iron as well as small refrigerator, microwave and coffee maker (not instant coffee but brewed!). While the room rate is not cheap, by the time you take a taxi to a downtown hotel you will have spent more than the difference in room rate. It is also quite close to the Pearl Harbor memorial and the USS Missouri, a huge battleship from WWII, Korean War and Vietnam eras that is now essentially a museum. The hotel is a 20 minute walk from a couple of small shopping centers and a $2.50 bus ride to famous Ala Moana shopping mall and Waikiki beaches. Easy to book online. Note, however, that if you arrive before 3pm (!!), you will be charged a substantial additional day rate so make sure you are prepared for that, I was not and had to come up with an extra $150. They will store your bags if you arrive before 3pm and want to tour a bit before checking in though.

Room Tip: All seem about the same. Noise is not a problem as far as I can tell for any of the hotel areas and...
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  • Stayed: March 2014, travelled on business
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5  Thank Sunnyguy61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 March 2014

This hotel in my experience has an amazing manager and staff. Our housekeeper Marie S. Does an outstanding job on our room daily. She not only services our rooms and family above and beyond, she is great company with superb customer service etiquette. We are staying here with our 2 children which are 3 and 8 months old. I love and greatly appreciate the manager and hotel supplying us with a crib for my 8 month old. It helps a great deal considering we're in the military and staying here for a longer period of time than anticipated. This hotel is great with convenience but isn't the marriott obviously.

Room Tip: The room service is only housekeeping. They don't provide food room service which is the only fl...
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  • Stayed: February 2014, travelled with family
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Thank Mel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Airport Honolulu Hotel, responded to this reviewResponded 1 April 2014

Aloha Mel K,

Thank you so much for staying with us during your transition time. All of the staff and managers are appreciative of your patronage and for your complimentary review!

Marie is a hard worker and it is always a positive feeling to have our guests acknowledge our staff. As you mentioned, we are not the Marriott, however our team of managers and staff do provide outstanding service and hospitality. We live the Aloha spirit and do all we can to welcome our guests.

Thank you again and we look forward to continuing servicing you. Should you need anything more while you are still here, please let us know.

Mahalo,
Brent Kitsu
Assistant General Manager

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Reviewed 21 March 2014 via mobile

I only spent a night here as I was transferring to another flight the next morning. But this place needs some major work. There is some wall construction going on and the place is quite musty. Also the windows in my room were just filthy. I mean not that it matters too much since I had a lovely view of the overpasses.

That was the least of the problems. I had at least 3 to 4 cockroaches running around my room at all times. First on the table near the microwave. And then on the dining table. And then on my bed. Nothing worse then bugs in your bed. Crawling on you.

I guess you can't expect too much from an airport hotel but this was a bit much.

I am giving it 2 stars because the staff were very nice and accommodating.

Stayed: March 2014, travelled on business
2  Thank Daveded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Airport Honolulu Hotel, responded to this reviewResponded 1 April 2014

Aloha Daveded,

On behalf of the staff and management of the Airport Honolulu Hotel, we would like to thank you for choosing to stay with us.

After reading your review, we would like to extend our sincere apologies for the inconveniences you experienced during your stay. Regarding the wall construction you mentioned, we were in the process of upgrading our facility. We are happy to say the first phase is now completed and we are working on the second and third phases.

Hearing your incidents with cockroaches is shocking as we have pest control at our property about twice a week. We have advised our pest control company to look into this and so we sincerely apologize about this incident.

We thank you again for staying with us and hope you will consider staying with us again. We are always looking to improve our property and feel once we complete them, we will meet your expectations.

Mahalo,
Brent Kitsu
Assistant General Manager

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Reviewed 19 March 2014

Arrived off NZ 9 waited for 30 minutes for hotel transport to drive us 800m. No hotel restaurant food available at 9pm. Staff suggested we go to a bar. The hotel convenience store had a semi-articulate attendant who barely understood English. The rooms were dirty and stunk of some kind of spiced Asian cooking. We did sleep as the beds were comfortable. We only stayed because we had a Kona connection at 9 am. Never again. The trip to a hotel in Waikiki is a better option.

Room Tip: Cannot imagine how I imagine they are all equally bad.
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  • Stayed: February 2014, travelled with family
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1  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Airport Honolulu Hotel, responded to this reviewResponded 21 March 2014

Aloha PeterF,

Thank you for your most recent stay at Airport Honolulu Hotel and for your review.

We apologize we were not able to meet your expectations during your stay. We do train our housekeepers to ensure the rooms are clean and presentable, so we will look into this issue. Our housekeeping staff does an excellent job in ensuring our rooms are presentable.

Thank you again for advising us of the concerns during your stay and hope you will reconsider us again in the future.

Mahalo,
Brent Kitsu
Assistant General Manager

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Reviewed 12 March 2014 via mobile

We stayed here for a short overnight between flights. Our flight got in very late. The taxi line was a mile long, so we called the hotel for the shuttle. It came fairly quickly. There were several of us arriving at the same time. Check-in was fairly slow. (Not what you want after flight delays leading to a 1am arrival), but it could've been worse. There was a sign on the front desk saying their parking lot was full. If you had a car, you had to park at a sister hotel and take a shuttle back. Thank goodness we didn't rent a car! To their credit, they did at least have 2 desk clerks working. We finally got our room. It was ok. Pretty clean, dated, and right next to the elevator. It kept us up through the night and especially in the morning. My husband went to the hotel store for yogurt (no free breakfast), but there were no spoons. Our bag was damaged during our flight, so we checked the store for tape, twine, etc, but they had nothing. We asked for help at the front desk. The staff and manager were no help and indifferent. Next time we'll be staying elsewhere in Honolulu.

Stayed: March 2014, travelled as a couple
Thank Tropicalcrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Airport Honolulu Hotel, responded to this reviewResponded 19 March 2014

Aloha Tropicalcrazy,

Thank you for your most recent visit to Hawaii and your selection of staying at Airport Honolulu Hotel.

After reading your review, we would like to extend our sincere apologies for the level of service you received during your stay. The service you received is not indicative of how our staff and managers usually respond to guests. We will be looking into this situation more and look to correct our service.

Thank you again for staying with us and hope you will consider staying with us again. We will work on correcting this service and ensure we get it right.

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

The best things about this hotel are the shuttle which picks you up & returns you to the airport, which is really close. The next best thing is the price is reasonable for Oahu. Then finally, the best thing is how they treat military families. A lot of military families staying here while they transition to housing. We ate in the restaurant for convenience and watched as the wait staff served military families. We were so impressed that the families treated the restaurant like home. We watched as Moms and Dads picked up after their children and expected table manners, so if you really want a treat, eat in the restaurant just to watch the children and be encouraged that manners are still being taught.

  • Stayed: January 2014, travelled as a couple
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Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Although our house search was somewhat stressful, we always came back to a clean hotel room thanks to Nieda. Nieda is by far a professional at what she does and she takes a great deal of pride in our work. Great job Nieda and we appreciate your service and support.

Smith Family 2014

  • Stayed: February 2014, travelled with family
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Thank Lavina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Airport Honolulu Hotel

Address: 3401 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1909 (Formerly Ohana Honolulu Airport Hotel)
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Honolulu
Price Range: £128 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Airport Honolulu Hotel 2.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Airport Honolulu Hotel located is located 2 miles from Honolulu International Airport. Complimentary 24 hour airport shuttle service is available to and from the Airport. All rooms have a microwave and a refrigerator. Nearest hotel Hickam AFB, Pearl Harbor Naval Station and Fort Shafter. Property located 4 miles to cruise ship departures and 8 miles from Waikiki. Aloha Stadium, Home of the ProBowl is two miles away. Waipio Sports Complex is 15 minutes away. ... more   less 
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Also Known As:
Honolulu Airport Hotel
Airport Honolulu Hotel Hawaii

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