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“A Real Gem.”

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Outrigger Reef Waikiki Beach Resort
Ranked #14 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Sherwood Park, Canada
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A Real Gem.”
Reviewed 8 June 2011

The Outrigger Reef Hotel in Waikiki is a gem. Our room was clean, modern, comfortable and very well equipped. The restaurants were a delight particularly the beachside Ocean House restaurant. Their breakfast waffle smothered with blackberries, raspberries and whipped cream was to die for. This hotel has many good shops catering to all tastes and needs. The staff were excellent, helpful and polite. The main shopping area of Waikiki was a few short blocks away. I highly recommend this hotel and would gladly stay there again.

Room Tip: Make reservations for the Ocean House restaurant
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Twytz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Canada
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2011

My wife to be and I booked the Outrigger Reef as our hotel of choice for our wedding. Boy did that turn out to be the biggest mistake of our wedding.

We had to confirm our reservation three times, telling them that it was for our wedding. Only to find out that they screwed up the reservation anyways. On top of that they would not let us check-in early, or give us priority - even with it being our wedding night. Front desk staff were rude on the phone, and rude in person. The Bell hop stacked our suitcases on top of my wife's wedding dress. A big/long white bag - clearly a wedding dress - what an idiot! We booked a room w/ a partial ocean view. What a joke! We were right beside the pool, and the only way you could see the ocean was if you leaned over the balcony and looked to to the right - way off in the distance. What's worse is that upon trying to resolve all of these issues, the front desk staff were not cooperative, rude, pretentious, and insulting. Stating that they would have to charge us extra - if we were to move rooms that night. Ultimately, they said there was nothing else that they could do that night. But, there recommendation was that we could change rooms the next day. The next day??? I just finished telling the staffer that that was our wedding day, and that was his brilliant/helpful recommendation. How am I going to change rooms on my wedding day? There was no manager on staff at night, therefore - we could no deal with any higher level staff members. In a weak attempt to try and make the situation better, they left a bottle of sparkling wine in our room the next day - which was warm by the time we got home from our wedding reception. Thanks for nothing Outrigger. Upon checkout we voiced our frustration and unhappiness to the Manager, whom said that if they had known they would have down something. Here's a recommendation - maybe have one Manager on staff at night so that you CAN resolve these sort of issues.

Room Tip: Don't go here for your wedding.
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  • Stayed May 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
16 Thank UnhappyWedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2011

Booked and paid for confirmed "oceanview" room. Room provided was "partial ocean view" only with a small sliver of ocean view. A classic hotel pont of view. After a lengthy discussion with the Manager, we realised the Hotel could not provide the "oceanview " room as booked, and they were not prepared to consider an upgrade. Finally the Hotel agreed to charge only the "partial oceanview" rate. (for the same room)
All other facilities were very average, and staff rarely spoke to say "Aloha" or address us by name. Staff seemed unhappy.
For the money, we expected a lot better and could not reccommend this Hotel.

Room Tip: Must be very specific. ie. oceanview means 90D +
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  • Stayed May 2011, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank peterandlorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
278 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 6 June 2011

We stayed in the Outrigger Reef on the Beach from 22 till 25 May and had a city-view suite. The accommodation was absolutely fabulous and I couldn't fault it. We didn't make much use of the balcony, as it was right above the street, but once you closed the doors, you didn't notice the noise. The room was spotless with all amenities one can wish for. Beds very comfortable. We tried all 3 restaurants and the Ocean House was the top, food, service and view! We had breakfast in the Shore Bird Restaurant, buffet style, which was somwhat limited, but also very inexpensive and again, fantastic views of the Ocean. The Kani Ka Pila Grille was fun, nice live Hawaiian music every night and good food. There is also a Starbucks Coffee shop in the hotel, not to be missed.
I would highly recommend this hotel if you want to be on the beach, but not right in the middle of it all. The beachwalk to the Western side of Waikiki starts next to the hotel and the Army museum is 2 minutes walk away. The newly developed beachwalk area with lots of nice shops and restaurants is again only 2 minutes away.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank AWCostless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liberty mills
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 June 2011

The photos on line must not be updated beause this hotel was very beautiful.Renovated in 2008? Great palce to stay!We would stay here again hands down.If this hotel is not up to your standards then go right next door to the left of the Outrigger on the Reef and you will be told what to wear as the have a dress code.
We visited the Shore Bird alot, great staff. We had the breakfast buffet almost every morning here or went half a block to Dennys. If you try their buffet at Shore Bird you have to try thier coconut pound cake it is only on their breakfast buffet.Personally I think it taste MUCH better then the coconut cake at the hotel next door, that has been ranked #1 for the last several years.
My husbands favorite part of the whole trip was Pearl Harbor. Mine however was the catermaran trip right on our hotels beach front. We did the sunset cruise, unlimted drinks,just amazing(go to the rest room before you go out on the catermaran) close call.
Our 2nd best thing was the Hole in The Wall food tour. We learned so much history about Hawaii from the owners, Matthew &Kera then we did on any of the tours we went on. Plus got to try new friuts and foods. We did this tour the day after we got there in case we wanted to go back to some of the places we visited.But we ended up going to some of the other resturants the highly recomended. We would definatley do this tour again.
We also did the circle Island tour because we wanted to see the north shore. Awesome views. We also went to the Jermane Luau.I really was not that impressed,I could have gotten must of that kind of food at the local KFC. you can get the pulled pork almost anywhere.And the driver of Hawaii tours was the worse driver and maybe 20yrs old.I felt like I was riding with someone with a learners permit:o( (STICK WITH THE POLYNESIAN TOUR COMPANY.THEY ARE THE BEST!! GARENTEED YOU WILL BE LAUGHING THE WHOLE TOUR WITH THEM. )We had Keow for our Pearl Larbor trip and Leo for our Cirle Island tour. GREAT COMPANY!! The worst part of the trip was the VIP shuttle from the airport to the hotel. The gentleman who was supposed to meet us(joshua) was VERY RUDE to the lady who greeted us with a lei telling her it was her job to find him. He didnt even have a list of names or he would have realized he was missing someone after 45 min.She tried calling him 4 times.Then she assured us to not worry, we could ride with her group. She was going to make sure we would get to our hotel. And she did!
V.I.P did refund our money since it was paid in advance but the need to get rid of Joshua for his behavior and treating a woman like that in front of 15 other couples. He never even asked who he forgot or was missing just walked on passed us taking care of the group he had. The wounderful lady was handling a Expedian group of 4-5 couples but greeted us all. She dampend the bad taste that V.I.P transportation left with us.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Justmyopinion_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russellville, Arkansas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2011

This is our second trip to this hotel. The first year it was wonderful. Our room was great and had an even better view than we expected. This year we were stuck in the "Ocean Tower" which is out of the way and our room faced a condo building. Our bed the first year was amazing...this year the room we got stuck in had a different matress and was NOT COMFORTABLE!! The service did not seem as good as last year. Our housekeeper, however, was WONDERFUL!! I wish I could remember her name. The parking fee had gone up...it was ridiculous. $180 for the week. The rooms are clean and nice. I guess I am just let down after the amazing time we had in 2010. We paid more this year and did not have nearly as good of a room. That is the main reason we chose this hotel again. I think we will try somewhere different next year.

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank MzKae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Illinois
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2011

My 2 adult daughters and I stayed at the Outrigger Reef on the Beach for two nights before boarding a cruise ship. We had booked an ocean view room through Orbitz, and were delighted upon check-in to be upgraded to an ocean front room with a lovely balcony. The room was beautiful, comfortable, and immaculate. The bathroom was supplied with wonderful coconut-lime lotion, soaps and shampoo. The staff were friendly and very accommodating. There are several nice restaurants within the hotel. The Shore Bird Restaurant had a late afternoon cocktail special, and good sushi. The hotel is just a short walk to great shopping and other restaurants in Waikiki. We unfortunately did not take advantage of several classes that were offered in the hotel during our too-short stay. A flower lei-making class and a hula class on the beach. The hotel is right on the beach, and also has a beautiful pool area. We would definitely recommend this hotel and would return again in a heartbeat.

Room Tip: Aloha oceanview - more Hawaiian feel.
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank Photomom1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Outrigger Reef Waikiki Beach Resort

Property: Outrigger Reef Waikiki Beach Resort
Address: 2169 Kalia Rd., Honolulu, Oahu, HI 96815-1936
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Honolulu
#6 Spa Hotel in Honolulu
#7 Business Hotel in Honolulu
#7 On the Beach Hotel in Honolulu
#8 Family Hotel in Honolulu
#8 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
Reservation Options:
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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