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“Wonderful Hotel and Customer Service” 5 of 5 bubbles
Review of Outrigger Reef Waikiki Beach Resort

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Outrigger Reef Waikiki Beach Resort
Ranked #12 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Camrose, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful Hotel and Customer Service”
5 of 5 bubbles Reviewed 8 April 2014

My husband and I, along with our 10 month old daughter traveled to Hawaii this past January. We booked the Outrigger Reef on the Beach through Donna Bender of MauiCalls, who is an Outrigger Specialist. We stayed at the Outrigger for five nights, following a two week stay on Maui. It was extremely simple to book with Donna. I was very impressed with how quickly she replied to my questions and my emails and by how accommodating she was in showing me a number of different options, as I searched for the best value. Through Donna, we requested a king bed as well as a crib for our daughter. Check in was seamless, and all of our requests were accommodated.

The hotel itself is right on Waikiki beach and was very clean. The customer service was fantastic. The amenities were clean and enjoyable. My only complaint was that the food could have been better for the price at the onsite restaurants, however, there are many restaurants in easy walking distance and the onsite restaurant did have great happy hour prices and pool service.

I would recommend both this hotel and booking with Donna Bender.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank albertatraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 11 April 2014
Thank you for the time to write this nice review for us. I am glad to hear that the service at the Outrigger Reef on the Beach was wonderful. Your comment is being shared with all the departments. Once again thank you for taking the time to share yours experience staying at the Outrigger Reef on the Beach and booking thru Donna.

Mahalo
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5,587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,416)
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English first
north vancouver
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

We came back to our favourite Waikiki hotel during spring break for my husband's 50th. Once again we were not disappointed. We were greeted like old friends by Kiana at check in. I have read reviews complaining about the front desk staff but I have never come across a Outrigger employee with a bad attitude. Kiana was amazing and we upgraded to a beautiful one bedroom suite on the 12th floor. Much to our delight there was a bottle of champagne and chocolate covered strawberries in our room for my husbands bday!! The room itself was stunning. Corner suite 3 patios, views of the ocean and pool! Loads of space in the room. I wish I had gotten our housekeepers name, she was fantastic! We have been to Waikiki more then a dozen times. We have stayed at the Hilton Village and Marriott which we liked but after going to the Reef once we never stayed anywhere else!! The level of service whether it's Rod for breakfast or Kiana and Lilana at the front desk the service is outstanding!! Mark at the pool was so attentive as well! We are never bothered about time shares. If you stop by their desk then you will be bothered!! The location is perfect, restaurants and shopping galore right out your door! I highly recommend the Reef and will be back again hopefully this fall!

Room Tip: Any room at this hotel is great option!
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank smithfamily64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 9 April 2014
Aloha Smith Family!
Thank you for giving the Outrigger Reef on the Beach the honor of being your favorite Waikiki hotel and for choosing to celebrate your husband’s 50th birthday with us. We are delighted that you enjoyed your suite, our ideal location, restaurants and shops. Your comment that we are your home away from home and that you rank us above some of the bigger, well-known hotels in Waikiki really made us feel special! Also, thank you for acknowledging your hosts, Kiana, Mark, Rod and your housekeeper. We will be sure to let them know that they made your stay extra special.
We appreciate your loyalty and look forward to your next return in the fall. Mahalo.
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Melbourne, Australia
Level Contributor
113 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 April 2014 via mobile

Have just returned to Australia after spending two weeks in Hawaii, the last week at the Outrigger Reef.
Travelled with my wife, stayed three days before a business conference at the hotel and two days after, a total of seven days.
A big international hotel, bustling with people.
We stayed in rom 438 overlooking the pool area, which was booked by the host company, and fine for us, there would be better views the further up you go.
Our room was spacious, clean, modern with separate bathroom, and separate toilet and shower.
Bed with generous quantity of pillows was very comfortable.
Air con was good, maybe a little loud when working hard.
Wifi was adequate and free.
We had breakfast in the Buffett area on the first morning, however this was mega busy, so gave it a miss on all other days.
We had breakfast next to the pool in the alacarte area, which was good and a bit more peaceful.
The bar at night was great fun, karaoke was happening, great atmosphere.
A Starbucks at the front door ( we like Starbucks coffee) which is open from 5am to 10 pm.
All staff very obliging.
Hotel right on the beach.
Pool good ( bit crowded....but hey it was busy).. Spa hot and pleasant
The conference facilities were fabulous for our 100 person group, as was the catering provided
In summary, we loved our stay, it combined business with pleasure.
Outrigger Reef has our best review.

Stayed April 2014, travelled on business
Helpful?
1 Thank Trouter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reeffommanager, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 8 April 2014
Aloha TROUTER1 & Mahalo for choosing to give the Outrigger Reef on the Beach a try! Thank you for taking the time to share your experience on Trip Advisor. We're delighted to hear that you enjoyed our friendly atmosphere and spacious hotel rooms. It was good to read that you were able to mix business with pleasure. Our goal is always to enhance our guest's stay and we appreciate your many kind words on your review, which I will share with the staff. We can't wait for your return on a much longer stay...Mahalo!
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Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

Loved the lobby, spacious, clean and you can see the pool right away. They have a starbuck, convenient store and also a few shops in it as well, 2 ABC stores less than 100 meter away, quick walk from the beach and you can get to the Hawaiian Village (fireworks in Friday night), beach walk (Nakamura Ramen), and also the main shopping street.

The room was big, spacious and clean. stayed in the King Room overlooking the pool (Ocean Tower), beautiful beach right behind it as well. a lot of fish on the reef, but rough sands though.

i had a quick visit to the Outrigger Beach, I prefer this one because it is less crowded and a bit more quite. Perfect for my short escape from the daily life of work in the crowded city.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank w4nw4n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 8 April 2014
Thank you for the time to write this nice review for us. I am glad to hear that the Outrigger Reef on the Beach was “Perfect for your escape”. Hope you are able to take some time for another escape soon.
Aloha
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Glasgow
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Enjoyed our 6 night stay at the hotel. well maintained, great choice of bars/restaurants. Right on the beach, great location for beach walk.. Only down side for us was pool area, lack of loungers for size of hotel, and $50 for 2 loungers on the beach at the hotel was expensive.

Room Tip: Go for an ocean view or pool side room.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 8 April 2014
Aloha Robert A.,
Thank you for spending six nights at the Outrigger Reef on the Beach and for taking the time to post your comment that you found our property well maintained and our location on Waikiki beach ideal with many dining options.
We apologize that you experienced a lack of loungers at the pool area. We are working to increase the amount but we also want to ensure our guests do not feel crowded and packed in like other bigger properties. Our pool attendants are happy to assist any of our guests to find a vacant lounge chair. We appreciate your feedback, which will help us continue to provide the services you enjoyed and help us to improve on areas you suggested. We hope you will return again soon. Mahalo and Aloha!
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Surrey, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Waikiki has the most beautiful beaches, I loved how the hotel is right on the beach, literally riight on the sand! The beach is beautiful, the pool at the hotel is relaxing and everything is close by. I didnt realize that I would be staying right down in tourist central though, that was the only problem. I wanted more of a tropical feel but to me it just felt like being in any other big city but with a beach close by. The hotel was pretty standard and seemed like a regular family resort. The food in the restaurant for dinner was great! the bar next door to the restaurant was kind of a older crowd but the breakfast buffet there was pretty good, fresh fruit was my favorite part.

  • Stayed May 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank H0lly_Ella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 8 April 2014
Aloha & Mahalo for choosing to stay at the Outrigger Reef on the Beach!

Thank you for taking the time to share your experience on Trip Advisor. We're delighted to hear that you enjoyed our beautiful beaches, relaxing pool area and the food and fresh fruit at the restaurant.

Mahalo!
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gibsonia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

Located on the beach. rooms were very clean and a nice size. Stayed in a king room overlooking the pool area. we were able to sit on our balcony and listen to
Hawaiian music every evening.. good location for restaurants and shopping. Walked everywhere.

Room Tip: King room on pool side or Oceanside. Street side might be noisy.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank aliceGibsonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, 8 April 2014
Aloha! Mahalo (thank you) for choosing the Outrigger Reef on the Beach as your "home away from home"! We were happy to see that you enjoyed the beach, our rooms, the proximity to ample shopping and dining as well as our nightly Hawaiian music! We sincerely hope you consider us once again to help you create beautiful Hawaiian memories real soon...
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Additional Information about Outrigger Reef Waikiki Beach Resort

Property: Outrigger Reef Waikiki Beach Resort
Address: 2169 Kalia Rd., Honolulu, Oahu, HI 96815-1936
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Honolulu
#6 On the Beach Hotel in Honolulu
#6 Romantic Hotel in Honolulu
#7 Luxury Hotel in Honolulu
#7 Business Hotel in Honolulu
#8 Family Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
Reservation Options:
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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