We are currently in night 3 of a 5 night vacation at the Outrigger Reef. Although I booked early and paid the extra rate for an ocean view room, I have been left disappointed at the view from an otherwise great room.
The ocean view room on the 14th floor is 3/4 obscured by the roof of the Pacific Tower Building. When I explained our disappointment to concierge, I was advised that technically a view of the ocean exists, and this satisfies the criteria for the ocean view rate.
I was looking forward to relaxing on the balcony and taking in the ocean view but have been left disappointed. No one wants to be explained that the higher rate that they booked is based on a technicality, especially when the ocean front rooms from the front tower undoubtedly offer fantastic views. If I would have known this, I would have opted for a cheaper "partial ocean view" or standard rate.
On a positive note, the hotel is in a great location and the vast majority of staff are fantastic. The rooms are spacious and well maintained.
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- Also Known As:
- Outrigger Reef On The Beach Hotel Honolulu
- Outrigger Hotel Honolulu
- Outrigger Reef Beach
- Outrigger Honolulu
- Honolulu Outrigger
- Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu