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“Absolutely awesome customer service and perfect location”

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Outrigger Reef Waikiki Beach Resort
Ranked #15 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 April 2014

Our initial stay was more than pleasant - I asked for a partial ocean view King on the highest floor possible and my request was met! The bed was super comfy, we loved the shorebird happy hour and buffet breakfast (be sure to use the coupon on the end of your receipt for 1/2 off the next day!) and location for wading in the ocean. I would come back the Outrigger in a heartbeat (well we actually did because we extended our stay....twice, the first time they could find a room for us - unfortunately the second time we extended our stay...on the same trip, yes....the same trip, they couldn't because they were sold out so we went to the Hilton Village which was also nice but we found Hilton very expensive overall). Thanks Outrigger - I hope we can stay some time in the future again!

Room Tip: If you get a partial ocean view call ahead ask for your bed of choice and ask for the highest possib...
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  • Stayed: April 2014, travelled as a couple
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1  Thank deighoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 April 2014

We really enjoyed our stay at the Outrigger. The nightly music was great! The rooms were clean and nicely appointed. We had a partial ocean view and it was nice to sit on the balcony and enjoy the view. The staff was very friendly and helpful. The parking attendants were efficient. The location, right on the beach, was fabulous. Enjoyed our stay and will return.

Room Tip: Get a partial ocean view.
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  • Stayed: April 2014, travelled with family
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1  Thank Lynntravels83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

This is our second stay at this hotel. This time was not as good as previous. It is in a good location, on the beach and near all amenities of Waikiki. This time the service was not great and we noted some inflexibility with the bell hop staff. Early check-in seems to be a problem too. On the positive side the hotel is nice and the pool area is suberb. Note - Dont waste your time going to the Shorebird restaurant, it was noisy, overpriced and you cook your own barbeque! Again it is the location that is the selling point with this hotel and restaurant.

Room Tip: Rooms get very pricey for just a peep of the sea. Select the best room for your budget.
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  • Stayed: April 2014, travelled with family
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3  Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 23 May 2014

Thank you for taking the time to share your experience with us. Please accept my sincere apology for your disappointment with the service. We try everything possible to accommodate each early arrival guests. Unfortunately on occasion, it is very difficult to locate a room for each early arriving guest. Due to the type of room reserved, the amount of early arrival, and the current guest utilizing their room until the check-out time of 12pm, we are at time not successful in providing a room early. An hospitality room is usually offered for a limited time.
Your comments are greatly appreciate and are being shared during our daily briefing. Thank you (Mahalo) once again for returning to the Outrigger Reef on the Beach.
Aloha

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Reviewed 29 April 2014 via mobile

Close enough to shops that walk isn't much but setback so that noise/crowds aren't around. Rooms were a little dark due to decor but still comfortable and spacious. All staff were friendly and accommodating. Good knowledge of the area and able to provide local insight. Restaurants are also good so if the sun gets too much there isn't far to go for good food at reasonable price.

Stayed: April 2014, travelled as a couple
2  Thank Mabel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 28 May 2014

Thank you (Mahalo) for taking the time to review your stay with us at the Outrigger Reef on the Beach. We always try to demonstrate the Aloha spirit in everything we do, and we are delighted to see you appreciated it so much. You can be sure that we will take a moment to compliment the entire hotel staff for having enriched your stay with us. Again, Mahalo for your kind remarks.

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Reviewed 29 April 2014

Great way to end our holiday we had a ocean view room on the 10th Floor in the South Tower we could see Diamond Head but a couple of rooms further forward would of been fantastic. Rooms are reasonable size we had 2 queens and where not cramped good sized balcony. Shore Bird good for breakfast if you want a buffet but the pool restaurant has a Brekky Special $7 for 3 pancakes bacon and egg. Enjoyed our stay.

Room Tip: Ocean View Rooms
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  • Stayed: April 2014, travelled with friends
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2  Thank Travaler9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 7 May 2014

Thank and Mahalo for choosing to stay at the Outrigger Reef on the Beach!

We appreciate you taking the time to share your experience on Trip Advisor. We’re delighted you enjoyed your room accommodations with a beautiful view of the ocean and Diamond Head. We appreciate your positive comments of your dining experience at the Shorebird and Kani Kapila Grille, which I will pass along to their management.

We hope to see you back very soon! Mahalo!

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Reviewed 29 April 2014

There are so many hotels to choose from on Waikiki and this hotel was very highly ranked. Our first night we had a room with two queens but they moved us to another room with a king bed for our next two nights. Check in was easy and the location is great, close to shops and restaurants and the beach is right there. The best swimming spot is up further but only a short walk in either direction. The pool is lovely and deep so you can dive in, however it is in between two hotels so the area can get a little windy. The concierge was ever so helpful and booked our snorkelling cruise for us and managed to get us a great discount (we just had to attend a time share presentation the next day but when we showed up they had screwed up our times so in the end we didnt have to go to the presentation, score!). I would recommend this hotel to others.

  • Stayed: April 2014, travelled as a couple
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1  Thank Ltreseder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 23 May 2014

Thank you for taking the time to share your experience staying at the Outrigger Reef on the Beach. I am glad that we were able to accommodate you with a king bed the following day and the concierge was able to assist you with all your bookings. Thank you (Mahalo) once again for this wonderful review.
Aloha

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Reviewed 28 April 2014

Beautiful rooms in a wonderful hotel! The housekeeping is great, making sure that our room was always clean when we came back during the evening. They let us check in at 11:30 am and didn't charge us any extra fees! The lobby is a great area to relax and enjoy the nightly music played from the Kani ka Pila grille and the coupon book with vouchers for buy one get one half off at many restaurants were really useful.

The hotel is just a 2 minute walk from the beach and all the rooms offer free wifi which is nice. I highly recommend the Reef on the Beach!

Room Tip: Ask for a city view room to avoid having some other hotel guest's balcony being your view.
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  • Stayed: April 2014, travelled with family
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2  Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reeffommanager, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 7 May 2014

Aloha! The staff and Management of the Outrigger Reef on the Beach would like to take this time to thank you for your kind remarks about our hotel and your stay with us. We try our best to accomodate all early check ins as much as possible and were happy to see that we were able to provide you with a room upon arrival. I am delighted to read that your found the rooms to be clean & that you enjoyed the music at Kani Ka Pila Grille. We look forward to your return visit and until then, a hui hou (until we meet again).

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Additional Information about Outrigger Reef Waikiki Beach Resort

Address: 2169 Kalia Rd, Honolulu, Oahu, HI 96815-1936
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Honolulu
#6 Romantic Hotel in Honolulu
#7 Business Hotel in Honolulu
#7 On the Beach Hotel in Honolulu
#8 Family Hotel in Honolulu
#9 Luxury Hotel in Honolulu
Price Range: £196 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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