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“Great boutique hotel in Waikiki”

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Queen Kapiolani Hotel
Ranked #61 of 84 Hotels in Honolulu
Yokosuka-shi, Kanagawa, Japan
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great boutique hotel in Waikiki”
Reviewed 20 January 2013

What makes Queen Kapiolani great?

Service: Kawika and Shane were both friendly and very helpful. Great communicators who made you feel like they had known you all your life. The desk staff and cleaning staff were both very friendly and our room was kept very clean.

Location: across from the Zoo and a short walk to Queen's Beach (a hidden gem for snorkelers, no need to go to Hanauma, Shark's or Turtle Cove, the marine sanctuary just off-shore was wonderful! Our room, a corner room, offered a view of Diamond Head and the park. Wonderful sunrises.

Room: Older but comfortable. What we enjoyed the most were the jalousie windows. To be able to open up the windows both during the day and at night was quite an unexpected treat. The breezes were wonderful!

Breakfast Buffet: not overly impressed. 'nough said. Plenty of other places nearby to catch breakfast, including the ABC store nearby that always has fresh fruit and yogurt.....

Pool area joined to the bar/restaurant. Pleasant, but the water was very cold every time we went swimming.

All in all, a very enjoyable trip.

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2013 via mobile

From Canada :) aloha. We have stayed two trips now. The staff is amazing, they really go out of there way to make you happy. This was our second stay and already planning next year. The whole team is hand in hand with smiles and laughter. The house keeping do a amazing job. Rebecca and Loretta :) you are the two hardest working women I know!!! Front desk .... My face hurts still from laughing. You guys are crazy :)multitasking and still smiling and greeting all. It reminds me of the old show "love boat" lol I'm not kidding your hotel could have a show ... And I hate reality tv and I would watch ;)

Shane and kawika You two are a great team and you both set the bar of perfect way to greet and sadly say till next time. You not only remembered us from 2 years ago!!! Your hugs and smiles and aloha spirts are heart warming. You were like brothers to us and uncles to our kids. Amazing and a huge asset to the hotel. Always greeting in morning too... asking whats our plans for day or evening. im sure you both would know if we didnt arrive back and would search. Security :) is never mess with u guys big ;) friendly bears intimidating but welcoming and do a great job. Tateana u keep that bar going :) very friendly and unforgettable. POOL.... Was wonderful warm and clean. Kids are still winkled. The yard and front entry is always well maintained those men never stop. Tom at the surf shop rental..... You have the best hair!!!! You are are huge asset to the hotel! Thank you for all the great help on tips to do and you won't believe the looks kyles predator gets lol. Your a great man with a huge heart. Miss you all!!! As for MY views... And not digs to other comments :)Zoo is pleasant to listen too, the noise is not bad and it gets so hot I understand the early work. The rooms do have limited channels but I didn't mind. The sinks and tubs are very clean ... Ya I bit chipped but Price goes up with replacement too.. And the entry to the queen is breath taking. LOVE the new elevators. Mahalo and you are all so special and thanks for making us Special too. This place is the only one for us :) till we see you guys again xxoo

  • Stayed December 2012
    • Value
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Helpful?
5 Thank Debbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maple Ridge, Canada
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 January 2013

My wife and I and our two daughters stayed at the Queen for 9 nights and thoroughly enjoyed our stay. The hotel staff was amazing! Anything we needed to enquire about was taken care of and we even upgraded our room midway through our stay and it was seamless. Location of the Hotel is perfect for quiet venings and incredible views of Diamond Head and Waikiki Beach. We will definitely be returning next January and highly recommend it for price and experience. A special thanks to our Front Desk gal Keala! See you next year.

Room Tip: Choose the "18" series rooms for the best view and a kitchenette.
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  • Stayed January 2013, travelled with family
    • Value
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Helpful?
6 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Panama
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 January 2013

17 year resident of O‘ahu, but stayed here twice. Also my mother flew in from Europe and stayed here as well on a third occasion. As one of the other reviewers noted, this grand old lady shows her age. But the staff always make up for it if you can't live with whatever minor thing might be wrong, and it's usually an upgrade too. Bed is comfortable; little fridge useful for snacks, sandwiches etc. It's not a loaded one, so BYOB. There's a pool, but I've never used it, preferring to just cross the street and go in the ocean (Note: hanging a quick right, then left and heading up to Sans Souci is well worth your few steps. Less noise, people, and there are functioning showers to wash the grit off after you've indulged in beach time.) It's quiet enough I once saw a baby shark, not much more than 14 or so inches. Beach lookout helped head poor lost creature back away and out to sea where he belonged.
So, you're in a perfect location at the Queen Kam. Close enough to Waikiki, but just a step back - perfection. My preference is to face the zoo. There is somewhat less traffic noise, but you'll hear the animals instead., especially the peacocks. The Gandhi statue is right there on that busy corner, too. Buses aplenty or you can walk up Kapahulu Avenue to seek out antiques, meals, belly dancing and whatever else may be of interest to you. A golf course is right there on left side of the Avenue.
If you're like me and what you can do and get to is more important than the room, this is the hotel for you. I can't remember if there wasn't a TV or if I was just too busy to bother watching. I'm thinking it came without said appliance.
Staff are helpful & charming. Tons of local knowledge available right with them, so find out what you want to know and have yourselves a wonderful time practically at the foot of Leahi/Diamond Head. What's not to love!
P.S. I stayed before Feb 12, but there was no option like 'earlier' to check off. Frustrating.

  • Stayed February 2012, travelled solo
    • Value
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Helpful?
2 Thank HawaiianArtWorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 January 2013

Aloha! We stayed in an ocean view junior suite on the 10th floor during our stay in Honolulu in January of 2013. Although the hotel is clearly a bit older there is a charm about the Queen Kapiolani that catches you as soon as you walk in the open aired lobby. You can picture what this beauty must have been like in it's heyday. The hotel over-exceeded our expectations in almost every way and you can see the management and staff go out of their way to make your stay a very happy one. There are many amenities right in the lobby such as an Ice cream shop, a car rental store (which we used to drive around the entire Island), a surf shop and an Expedia tour shop. The room was a bit dated but very clean and nicely laid out. The view of Waikiki beach, the ocean and Diamond Head is breathtaking! Absolutely breathtaking! There wasn't a morning we didn't watch the sunrise over Diamond Head on our patio before starting another amazing day in paradise. The room also overlooked the Honolulu Zoo, and to hear a lion roar as the sun peaks over the crater, and then to hear the birds come to life was a treat to start our day. The location of this hotel is absolutely perfect. The beach is a five minute walk away, the main tourist strip and International Market Place is a ten minute stroll. As a gay couple it wasn't hard to find a bar to go to as Hulas (a very popular gay establishment) was right next door. Although we only had breakfast at the hotel once we thought it was very well done. The buffet gives you a large variety of food and the views of Diamond Head, again, amaze. I would definitely recommend the Queen Kapiolani Hotel to anyone staying in Honolulu. If you get an ocean view room you won't be disappointed! Mahalo Queen Kapiolani, we'll definitely be back!

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
2 Thank yvrjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 January 2013

We stayed in two rooms on the 16th floor for 6 nights as part of a family trip - and the Queen proved a five star budget experience. Keen pricing on the two rooms made it worthwhile upgrading one to a corner junior suite with views - wonderful outlook, aspect and spacious though the bathroom's superficial renovation was the only downside, and the negative was the teeny bath which was in fact a high-sided shower tray! If upgrading to a view room at this hotel bear in mind the additional noise of being street-side (where the view is). The Kids' room was a City View and much quieter at night and still generous in size.
The high point of our experience at this hotel was Mai our Housemaid. I accidentally left a $100 bill as part of a housekeeping tip one morning (the $100 and $1 USD look soooo alike!!!) and she left a note with the same $100 bill to say she assumed I had made a mistake with the tip. We were most impressed with Mai's honesty - and her housekeeping standard was great too.
The reception and bell staff were also great and seemed unfussed about tips, quite a change of the attitude of staff in more upmarket hotels we have stayed in around Honolulu over the years. Kawika and Shane on the bell desk were a great example - I sheepishly thanked them for their help as we left the hotel, having no cash left for tips, and Kawika gave me a big hug and an Aloha! No wonder people like us keep coming back to Honolulu and the Queen Kapiolani has to be top of the list for a hotel with position near the beach, good accommodation for the money and excellent service.

Room Tip: High floor, Ocean or Mountain View corner rooms with views unless you have trouble with noise at nig...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank more63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 January 2013

We stayed at the Queen Kapiolani Hotel in December 2012 and loved every minute of our stay. This was our first visit to the hotel as we generally stay at a more expensive hotel. If you want 5 star accommodation, then this is not the place for you, as the rooms need a little upgrading, however, if you want 5 star service, you've come to the right place. Upon arrival we were met by Shane and Kawika at the bell desk. Shane greeted us like friends and after getting to know him, he felt like family. Shane is very knowledgeable, helpful and welcoming. Kawika has a permanent smile on his face and the ability to make everyone smile. He was helpful and welcoming.
The hotel is walking distance to everything Waikiki offers, yet is far enough away to be away from it all. As I said, the accommodation is in need of upgrading, but we weren't in Hawaii to spend our days in our room, so for us, it was fine.
Will definitely stay again.

Room Tip: Definitely ask for rooms that face diamond head, otherwise you're looking at the rooftops of bui...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DSnMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen Kapiolani Hotel

Property: Queen Kapiolani Hotel
Address: 150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815-4097
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Queen Kapiolani Hotel 3*
Number of rooms: 315
Official Description (provided by the hotel):
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more   less 
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Also Known As:
Queen Kapiolani Honolulu
Hotel Queen Kapiolani
Queen Kapiolani Hotel Hawaii/Honolulu

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