Aloha from Kaua'i!
This is a review of a 4 night stay at the Queen Kapi'olani Hotel that we just returned from two days ago. We live on Kaua'i and have stayed there before, but before Aqua took it over and before some renovations were done. We have always enjoyed it, and felt it was a great value for the location. We like being on the "quiet" end of Waikiki and the close access to the walking paths at Kapi'olani Park for our early morning exercise....also it is less than 5 minutes to walk to the beach.
We booked the least expensive room, and it was unfortunately, quite small indeed. So much so that the 2 twin beds didn't have enough room to have a nightstand on each, and there was no dresser, table or chair in the room. There were hanging "cubbys" that you would normally put your shoes on for your clothing instead of a closet. The TV didn't work (altho' a maintenance person came quickly when we called and fixed it) and we later found out that the light in the bathroom didn't work either (this not until after dark unfortunately!). The following morning we pulled open the shades and found that we were looking directly at a lanai about 4 feet away from us and a man standing in his underwear.....the angle of this room made any other "viewing" direction impossible, so we closed the shades, making the room dark. If I had the shades open, from my bed I was totally exposed to view as well.
I have never done this before in my life (I was a former front desk clerk at a hotel on Kaua'i, so I know what a pain changing rooms can be for them)....but I did not want to spend 3 more nights in this room with shades that I could not open due to the privacy issue.
I spoke with a very lovely, friendly lady named Jocelyn at the front desk, just asking if it would be possible to change to a room that had a little more privacy, but realizing that we had paid for the lowest category room as well and expecting a similar room with just a different angle of view. She showed us a room that not only had a double bed (which was what we requested) but had a table and chair, a closet and a lovely view of the ocean. We were moved to this room that day thanks to her assistance. She was at all times extremely helpful and courteous and made the rest of our stay absolutely enjoyable. The room was clean, lovely, the bed comfortable, the bathroom large and absolutely adequate for our needs.
I would like to give a particular "mahalo" to Jocelyn because she made all the difference to a stay that would have been me dreading coming back to the hotel into a lovely stay that we enjoyed very much. Mahalo Jocelyn!
The service from the bell desk and valet were always good and prompt. The last time we stayed at the Queen Kapi'olani, we had the option of self parking for a fee per day (I'm guessing around $13.00?).....when we asked the valet what our parking choices were he said that it was either mandatory valet parking of $25.00 per day, or we could park at the zoo across the street at metered parking. We did use the zoo parking for quick trips in and out of the hotel, but otherwise you have no choice but to pay $25.00 a day. I guess that is normal for Waikiki, but it seemed like a lot to us!
Overall, this was a short, pleasure trip for us to another island. The hotel is lovely, it is older, but has charm and character. The service given us by Jocelyn in particular, was wonderful and made all the difference in the world to our experience there.
My recommendation is to not book the lowest category room unless you are using it for maybe one night and not spending any time there. Try to book a higher category room and it will make all the difference in the world to your stay there.
Mahalo to the Queen Kapi'olani and to "Auntie" Jocelyn in particular!
- Official Description (provided by the hotel):
- Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more less
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- Also Known As:
- Queen Kapiolani Honolulu
- Hotel Queen Kapiolani
- Queen Kapiolani Hotel Hawaii/Honolulu