Our first vacation to Hawaii and thought I would be ahead of the game by reading all the reviews of the different hotels in the area. We chose this location and knew that it was not going to be a premium 5 star hotel. The lobby area is beautiful when you arrive, but the rooms are in need of some upkeep and repair. I had requested a room above the 10th floor several weeks before our arrival and were placed on the 6th floor upon arriving. The staff said they would check the following day to give us a higher room but we were never contacted the rest of our week stay. The bar was a disaster and was closed at 5:30PM on two different days because they were having a high school prom and some other school function. The third time we tried the bar, we were told there was no ice available to make frozen drinks. No ice? At a hotel bar? The outside pool chairs which were used to lay on for sunning were very dirty and not very inviting. Daily maid service was very poor, with several days our room was not made up until almost 4PM. Our drinking glasses were never replaced with clean ones the entire week, and we had to ask for new soap and body lotion. We had rented a car which had to be valet parked with a cost of $25 a day for that. The valets were courteous and always helpful. Seemed a bit strange to see a uniformed military Sgt. doing some work at the valet station one day as we figured this might be his part time job. Wonder how his superiors would feel if they knew he was doing off duty work in his uniform. Oh and don't visit the ice cream shop they have as the ice cream was old as if it had been sitting there for quite a while. To make a positive comment, the view of Diamond Head was nice from our 6th floor lanai.
- Official Description (provided by the hotel):
- Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more less
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- Also Known As:
- Queen Kapiolani Honolulu
- Hotel Queen Kapiolani
- Queen Kapiolani Hotel Hawaii/Honolulu