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Queen Kapiolani Hotel
Ranked #61 of 84 Hotels in Honolulu
Reviewed 22 April 2014

Our first vacation to Hawaii and thought I would be ahead of the game by reading all the reviews of the different hotels in the area. We chose this location and knew that it was not going to be a premium 5 star hotel. The lobby area is beautiful when you arrive, but the rooms are in need of some upkeep and repair. I had requested a room above the 10th floor several weeks before our arrival and were placed on the 6th floor upon arriving. The staff said they would check the following day to give us a higher room but we were never contacted the rest of our week stay. The bar was a disaster and was closed at 5:30PM on two different days because they were having a high school prom and some other school function. The third time we tried the bar, we were told there was no ice available to make frozen drinks. No ice? At a hotel bar? The outside pool chairs which were used to lay on for sunning were very dirty and not very inviting. Daily maid service was very poor, with several days our room was not made up until almost 4PM. Our drinking glasses were never replaced with clean ones the entire week, and we had to ask for new soap and body lotion. We had rented a car which had to be valet parked with a cost of $25 a day for that. The valets were courteous and always helpful. Seemed a bit strange to see a uniformed military Sgt. doing some work at the valet station one day as we figured this might be his part time job. Wonder how his superiors would feel if they knew he was doing off duty work in his uniform. Oh and don't visit the ice cream shop they have as the ice cream was old as if it had been sitting there for quite a while. To make a positive comment, the view of Diamond Head was nice from our 6th floor lanai.

  • Stayed: April 2014, travelled as a couple
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2  Thank Wintleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 28 April 2014

Aloha! Thank you for sharing your recent stay and we apologize for not fulfilling your expectations. We are glad that you found the lobby area beautiful and that the Valets were courteous and always helpful.

We are very concerned with your comments in regards to Housekeeping and have met with the Executive Housekeeper regarding the drinking glasses and the replacement of soap amenities. There is no excuses in regards to these basic services and we will definitely follow up.

Please accept our apologies in regards to the F&B experiences and we will bring it to their attention that you were very disappointed with the closure of the bar. For your information,
the F&B is contracted out but is critical in contributing to "guest experience."

As you stated, the view of Diamond Head is very nice from the room and many of our visitors appreciate the location...minutes from world famous Waikiki Beach, across the street from beautiful Kapiolani Park with iconic Diamond Head in the background. Truly a showcase for Hawaii's beauty.

Again, please accept our humble apology, and if I may be of assistance in booking your next visit to our beautiful islands, please do not hesitate to give me a call.

Mahalo,
Ron

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703 - 709 of 1,568 reviews

Reviewed 20 April 2014

our Family of 4 enjoyed our stay in this hotel. Loved that it was right across from the beach, the zoo and fairly close to Diamond Head. We didn't have a car and found we could walk pretty well everywhere and if we went on an excursion we got picked up at the hotel or not very close by. We had no problems with noise and I'm very fussy!

  • Stayed: December 2013, travelled with family
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Thank AdventurousK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 23 April 2014

Aloha! Thank you for sharing your recent stay and appreciate your comment of being in a convenient location...minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and beautiful Kapiolani Park with iconic Diamond Head in the background.

Many of our visitors appreciate being on the quiet end of Waikiki, yet minutes from all of the shopping and restaurants that Waikiki has to offer. Not to mention the convenient public
bus transportation to Hanauma Bay and Pearl Harbor.

If I can be of assistance in booking your next visit to our beautiful islands, please do not hesitate to give me a call.

Mahalo,
Ron

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Reviewed 20 April 2014

After a particularly harsh winter, we decided we needed to get away and remember what warmth feels like and what green plants with flowers look like! Hawaii became our last minute vacation. We wanted a hotel with a good location, reasonably priced, near the beach, a lanai with a great view, near a bus stop/restaurants/shops and that had amenities like a pool, refrigerator, coffee maker, etc... After searching and narrowing down our choices, The Queen Kapiolani Hotel ticked all the boxes.

Location: The Queen K was the perfect location for us. As many other reviewers have said -- the quiet end of Waikiki. We took TheBus route 20 from the airport ($2.50/person - no big luggage) to the hotel. The bus stop was about 1 minute walk from the hotel (stop was in front of the Starbucks). We loved the one block walk to the beach and especially loved this end of the Waikiki beach scene. About a 15-20 minute walk was a Safeway grocery store (go out of hotel, turn left, walk...past Rainbow Drive-In, Penny's Picks, a whole host of little restaurants). We shopped many times at Safeway for sushi, salad bar, wine, breakfast items, etc... If the load was too big (or we were too tired!), we took the #13 bus back. (Safeway Hint: Sign up for a free "Safeway Club Card" at the service desk - just use your home address - to immediately have access to all of the in-store deals.) We also took the bus to Pearl Harbor (use the bus stop out of hotel, to left and across Kuhio Street), Hanauma Bay (catch bus across the street from Starbucks) and into downtown Honolulu (Chinatown, art museums). We walked all over Waikiki and were always happy to come back to the quiet beauty of the Queen K.

Room: We had room 712. This was a Diamond Head View room. We booked directly on the Aqua web site (look for specials on the site). Also, keep checking back as the rates fluctuated dramatically (we rebooked and saved over $200). The room had a fantastic view of Diamond Head, the ocean, the zoo and the pool. We saw whales (well, their spray) swimming from the lanai. The room had two very comfortable almost queen size beds, table and chairs, nice sized refrigerator, coffee maker, bath amenities (shampoo, lotion, conditioner shower gel), nice towels, a refurbished bathroom, good size lanai with two chairs and table, solid glass window, new air conditioner, in room safe (needs a $50 key deposit that is returned when the key is returned at check out) and a great flat screen tv. It was not a huge room by any stretch of the imagination (and we only had small carry on bags with us), but we did not spend a lot of time in the room, and when we were in the room, we were usually on the lanai. The room was recently updated but still showed some signs of wear. Didn't bother us. And, we both slept incredibly well all 8 nights - no traffic noise, no noise from other rooms, no noise from the zoo animals...just the quiet hum of the air conditioner.

Hotel: We did not use many of the hotel facilities. We thought we would use the pool, but ended up going to the beach a lot instead. The lobby is grand in an "old-school" kind of way and we appreciated that. We did use the travel agent in the lobby to book a car for one day. It was the easiest experience ever. She arranged the car and told us that the shuttle would pick us up the next day in front of the hotel. The shuttle took us to the Alamo rental at Discovery Bay shopping center where we picked up the car and were on our way.

Staff: Delightful. Everyone was incredibly kind and helpful. We had contacted the hotel ahead of time about our room choice and the reservation agent promptly responded with good information. On our last day, we requested and were given a late check out (1pm) and appreciated that very much. We did leave our bags with the bell hop on check out and there was a small fee per bag for storage.

Bottom line: For us, a perfect choice and one that did not break the bank. We knew up front what we were getting and felt that the price was fair. Would recommend a room even higher than floor 7. If we ever get back to Waikiki, we would definitely put the Queen K at the top of the list.

Room Tip: Book a Diamond Head View room -- some have ocean views too, so put that in the request. Higher floor...
See more room tips
  • Stayed: March 2014, travelled as a couple
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2  Thank katgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 23 April 2014

Aloha! Thank you for sharing your recent stay and we appreciate your comment of wishing you were still sitting on the lanai...which is the magic of Hawaii. In your search for a last minute vacation, you mentioned good location, reasonably priced, near the beach, lanai with a great view, near a bus stop/restaurants/shops, amenities like a pool, refrigerator,coffee maker, etc and you selected Queen Kapiolani Hotel. Thank you and we were honored.

The location is tremendous, minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and beautiful Kapiolani Park, with iconic Diamond Head in the background. Thank you for your comments that the room was very comfortable and that you slept incredibly well. That the lobby is grand and the Staff was delightful, incredibly kind and helpful.

If I may be of assistance during your next visit to our beautiful islands, please do not hesitate to give me a call.

Mahalo,
Ron

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Reviewed 20 April 2014

We booked this hotel after looking at reports on tripadvisor and we are happy we did.
The hotel is aging and probably needs new carpets etc but the price was good, the location fantastic, the room size was good and it overlooked the beach. The ensuite was a good size and the shower worked well as did the airconditioning, the beds were very comfortable and the lifts were arriving promptly so what else do you need. We found the tap water had a lot of chlorine but there is filtered iced water available by the front desk so take a bottle for filling.
The pool was good with a great view of Diamond head, and whilst we did not use the breakfast room it seems nicely set up. Instead we went to "Lulu's" for Breakfast and Dinner which is close to the hotel. Lulu's overlooks the beach with prompt service and very good meals at a very competitive price.
The hotel staff were very helpful on the front desk and our requests were actioned promptly, so all in all we really enjoyed our stay.
It Is not the Hilton but it is great value and diffinitely we would stay there again.

Room Tip: Rooms overlooking the beach or Diamond head seem to have the best air flow when you open the louvers...
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  • Stayed: April 2014, travelled with family
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Thank RODERICK C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 22 April 2014

Aloha! Thank you for sharing your recent stay and like many of our guest, the location is fantastic. Minutes from world famous Waikiki Beach, across the street from Honolulu Zoo and beautiful Kapiolani Park.

We are glad that you found the suite to be of good size, beds very comfortable, A/C worked well as well as the shower. What we are very proud about that you mention is that you found the Staff to be very helpful and that your requests were responded to promptly.

Again, thank you, and if I may be of service during your next visit, please do not hesitate to give me a call.

Mahalo,
Ron

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Reviewed 18 April 2014

For those of us who can't afford the Royal Hawaiian, the Queen is an excellent alternative. Be sure to ask for a room with a Diamond Head view (it costs a little extra). We did, and the view of the mountain, park and zoo was great. And we had a lanai that even afforded some view of the ocean. We found no problem with noise after 9 pm (we were on the seventh floor). And the staff has been very well trained: each staff member we met was courteous and efficient. In fact, the bell captain saved us a lot of money by talking us out of getting a cab and suggesting an excellent shuttle to the airport instead. This is an older hotel, recently remodeled. Our room was fine, though a few things were worn. It was just a half-block walk to the beach (and less to the zoo and park). Parking is costly: $25 per day at the hotel and $1 per hour across the street at the park. The hotel provides beach towels. For the price, the Queen is the best alternative for budget-minded folk.

  • Stayed: April 2014, travelled with friends
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2  Thank Rehoboth5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 22 April 2014

Aloha! Thank you for sharing your recent stay and we appreciate your comment of excellent choice for budget-minde travelers. As you mentioned, our view are phenomenal from our rooms, with Honolulu Zoo right across the street, next to beautiful Kapiolani Park and iconic Diamond Head in the background....breathtaking.

What we are so proud of is our Staff and your mention of every Staff member we met was courteous and efficient, brought a smile to our lips. Plus they saved you a lot of money by offering you alternate transportation to the airport.

In regards to parking, we offer Valet Service, for the convenience to our guest and the price is moderate in comparison to the other hotels in Waikiki. As you mentioned, there is alternative parking at the zoo for $1.00 per hour.

If I may be of assistance during your next visit to our beautiful Island, please do not hesitate to give me a call.

Mahalo,
Ron

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Reviewed 16 April 2014

This hotel is a great choice when traveling to Ohau! Just a block off Waikiki Beach, the location is great. While I first balked at the $25 a day "in/out" parking fee, I gladly paid it after trying to park in Honolulu! Trust me, just pay the money.
Rooms, staff, view, all very nice! TOP NOTCH!

El Lobo tip - if renting a car, pull the rental sticker off. The only crime I saw was rental car break ins. Not mine - I pulled the sticker off :)

  • Stayed: April 2014, travelled with family
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Thank ElLoboDePlaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 22 April 2014

Aloha! Thank you for your comment of put the Queen Kapiolani on your map! As you mentioned the location is great - minutes from world famous Waikiki Beach, right across the street from Honolulul Zoo and beautiful Kapiolani Park, with iconic Diamond Head in the background with no buildings to obstruct nature at its finest.

We certanily do appreciate the statement that sums up your stay - rooms, Staff, view, all very nice! TOP NOTCH!

Again, thank you, and if i may be of assistance in your return visit, please do not hesitate to give me a call.

Mahalo,
Ron

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Reviewed 16 April 2014

Great price, hotel nicely updated. Pics from some review sites outdated. I had reservations at booking, from other pics and descrip of area. Location best part. Instead of being crammed between inter blds, hotel adjacent to Queen Kapiolani Park and zoo, & right across st from ocean (most hotels are). QK lies on outer edge of hustle and bustle, still in the action but appealingly closer to raw beauty of what south east end of Oahu offers, Diamond Head- Hanuama Bay (snorkel fine coral reefs)- Sea Life Park- people do not realize or mention in most reviews. You can rent bikes or snorkel, surf, boogie boards from hotel. You shld venture from Waikiki, Oahu has alot to explore; see guy who rents snorkel gear ($5/daily!)- he told us what no travel guide did. Catch bus 22 ($2.50! Across from Starbucks) to Hanauma Bay and Sea Life Park (lighthouse) (www.thebus.org/route/Timetables/rt22.pdf), Breathtaking. Paying double for Hilton, Mariott not worth it! Break up the trip & rent a car (Economy), navigate coastline, see Dole Plantation, Haleiwa, N Shore,Turtle Bay, Laie Pt (volcanic edge), Tropical Farms, Heeia St Park (snorkle/dive Kaneohe Bay through Bob's snorkel tour-there is no public entry point), drive through mountains tunnels (Pali, Harano)-forget tourist traps. Don't do dinner cruises! Enjoy. Food good but expensive, so if you are gna skimp, might as well get accomodations nice yet cheap!

Room Tip: Ask for high floor (above 15), ask for corner room, ocean view
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  • Stayed: April 2014, travelled as a couple
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3  Thank 459audreyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron K, General Manager at Queen Kapiolani Hotel, responded to this reviewResponded 21 April 2014

Aloha! Thank you for sharing your recent stay and as you mentioned we have tremendous location on the quiet end of Waikiki. Unobstructed views of iconic Diamond Head, right across the street from Honolulu Zoo and beautiful Kapiolani Park, yet minutes from world famous Waikiki Beach and shopping/restaurants galore. Not to mention easy access to hiking/biking, Hanauma Bay for snorkeling and Sea Life Park.

Need equipment to enjoy the natural beauty of Hawaii? In our lobby, we have snorkel equipment, boogie boards, surf boards and even bicycle rentals to explore the beuatiful wonders of paradise.

Again, thank you for your comments, and if I may be of assistance in booking your next stay, please do not hesitate to give me a call.

Mahalo,
Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Kapiolani Hotel

Address: 150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815-4097
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Honolulu
Price Range: £101 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Queen Kapiolani Hotel 3*
Number of rooms: 315
Official Description (provided by the hotel):
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more   less 
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Also Known As:
Queen Kapiolani Honolulu
Hotel Queen Kapiolani
Queen Kapiolani Hotel Hawaii/Honolulu

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