We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Disappointed with room...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Moana Surfrider, A Westin Resort & Spa
Ranked #26 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 October 2005

My husband and I checked into the Moana on August 29th for eight nights. We booked our vacation through Pleasant Hawaiian Holidays and paid a premium to stay at the Moana.

We had booked a city view room and upon check-in were given room #506. I assumed our room would be of the same caliber as the other rooms, just not with an ocean view. Plain and simple, our room was filthy and rundown. The smell was not the smell of a first class hotel on the beach. After three days of phone calls to housekeeping, someone finally came on the 3rd day to change out the shower curtain, which smelled of mildew. There were stains all over the bathroom wallpaper. There were stains on the carpet. There was so much grime buildup on the shower curtain rod that it was hard to move the curtain open and close. There was mold and grime on the bathroom sink. This room was sorely in need of a makeover.

I would expect this had we chosen a discount hotel located many blocks from the beach, however, this being a Sheraton property, I was a little taken aback.

On a different note, I was surprised there was no closet. The armoire that holds the TV is hardly adequate for two people for a week.

We loved the location and chose to overlook the many, many negatives on the room. We loved the Banyon Beach Bar and had cocktails there each evening. Unfortunately, we had to go back to our room each night.

These rooms definitely need to be upgraded and should not be occupied until they are.

I waited until now to submit this report, as I wrote the General Manager of the hotel to voice my concern, however, I have yet to hear back from the hotel.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
13  Thank PDGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (5,428)
Traveller rating
Traveller type
Time of year
Language
  • More languages

4,004 - 4,010 of 5,428 reviews

A TripAdvisor Member
Miami, FL
517
Reviewed 6 October 2005

From the moment we pulled up, we received excellent service. Upon check in we were greeted with a moist towell and some pineapple juice. Conceirge was very helpful with directions and information. Very comfortable beds and excellent room. We didn't want to leave.

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2005

My husband and I stayed here on our honeymoon for 2 nights. We were upgraded to an oceanview tower room. Our room was located at the back of the hotel so we had two balconies. One looking out toward diamond head and the beach and the other down onto Kalakaua Avenue which we loved. Check in is nice with a cold towel, juice and lei greeting. Our room was spacious. We renewed our vows at the Promise Me Again program. This is a nice hotel in a good central location in Waikiki.

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Collierville, Tn
111
Reviewed 26 September 2005

Spent a week in this hotel with a city view room in the older section of the hotel. The room had an "old" smell about it that was not objectionable and the room was very clean. The bed comfort (king) is second to none and excellent rest was easy to get. The hotel is Japanese owned and the predominantly oriental guest list indicates a strong marketing push in that direction. The hotel staff was all very pleasant and accomodating as well as friendly and efficient. One of the highlights is the rocking chairs on the "porchs" that allow you to rest in the shade while people watching. The only negative is the food service. Very overpriced with mediocre quality and service, at best. Duke's and Chuck's at the Outrigger right next door are a far better value. Duke's has an awesome breakfast buffet and the dinner menu at Chuck's is excellent with a large selection. We would stay here again.

11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2005

My husband and I stayed at the Moana 8 years ago in the Surfrider wing. We loved it. The beach is the best, the lobby is gorgeous, the location is central. And the view of Diamond Head with a rainbow over it? Priceless.

Put your parent goggles on, and the whole thing changes. Two double beds. My husband and I were knocking into each other all the time. And the kids couldn't sleep together, so we called for a rollaway. They wanted $60 PER NIGHT. Not having another $120 (plus hotel tax!) we took the comforter off the bed and made a sleeping bag. There was no blanket, just the comforter, so we used the robes and towels as blankets. The Hyatt Regency on Kauai didn't charge anything for a rollaway. I was prepared to pay a reasonable rate. $60 is not reasonable.

The pool was green and hazy with stuff floating in it, even at 9AM. Sure the beach is great, but my kids aren't able to swim in the surf yet and they wanted to go in the pool. Eew. A little chlorine please and a skimmer?

We stayed in the Tower wing this time and it was definitely quieter than the Surfrider wing. Overall, honeymooners and couples, go for it. Families, keep looking.

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank travelgirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Brentwood, CA
12
Reviewed 19 September 2005

Just got back from our trip to hawaii and with a great experience. Service was awsome and the hotel itself is beautiful. The room we stayed in was nice with a partial ocean view. My only complaint is the pricing of the drinks and food, expensive! oh and the pool could be a little bigger, but it's Ok since the beach makes up for it!

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Seattle, WA
583
Reviewed 19 September 2005

This is an absolutely incredible hotel, offering a "classic hawaiian" experience. The Moana was the very first hotel in Honolulu, built in 1908 using southern antebelleum architecure. It has, of course, been remodeled and there is a new tower next door that is also part of the original property, all in outstanding condition. The hotel offers an atrium courtyard where the focal point is a 100 plus year old Banyan tree, and of course, Waikiki beach and the sunsets. The service is excellent, and far exceeds any other resort in the area. Food at the Banyan Tree Terrace is wonderful, and on Saturday nights at 7:30 PM, the hotel offers wedding vow renewals at no charge. The live entertainment offered every evening in the courtyard is usually different original hawaiian artists, along with a hula dancer. Sipping a mai tai and listening to hawaiian music at sunset under the banyan tree at the Sheraton Moana has become my very favorite spot in Hawaii.

Stayed: September 2005
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Honolulu hotels
Waikiki
Outrigger Waikiki Beach Resort
Waikiki
The Modern Honolulu
The Modern Honolulu
#7 of 84 in Honolulu
4,242 reviews
Waikiki
Halekulani Hotel
Halekulani Hotel
#8 of 84 in Honolulu
2,634 reviews
Show Prices
Show Prices
Show Prices
Prince Waikiki
#1 of 84 in Honolulu
508 reviews
Waikiki
Trump International Hotel Waikiki
Show Prices
Show Prices
Show Prices

Been to Moana Surfrider, A Westin Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#25 Family Hotel in Honolulu
Price Range: £247 - £420 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moana Surfrider, A Westin Resort & Spa 4.5*
Number of rooms: 791
Official Description (provided by the hotel):
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelbag, Expedia, TravelUp, Agoda, Southall Travel, Travel Republic (UK), Hotels.com, getaroom.com, HotelQuickly, Ebookers, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Moana Surfrider, A Westin Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing