We recently stayed at this hotel and after looking at the photos on the website we were greatly disappointed. We booked and confirmed online for a room with 2 double beds as we were travelling with our teenage son. Upon arriving at the hotel we checked in with no problems. We opened the door to our room to find that we had only one bed. After then returning to reception we informed them we had booked a room with 2 beds and were told there was none available. A manager was called with no solution other than to take the room or go to another hotel. We were too tired to look for another hotel (after flying in after an exhausting flight) so we accepted this room. They brought up a portable bed. The upside was the manager offered us a free dinner voucher. Overall the bed was comfortable and the view good, but this hotel is very dated and really in need of a total renovation including the lifts...very scary on occasions!
It is expensive for what you get. I don't understand why these hotels charge a "Daily Resort Fee", these items should be included in the room charge anyway.
As we are SPG members we were very disappointed with this whole experience and having stayed in many SPG hotels around the world, it changes what our expectations are of the SPG hotels in the future.
- Official Description (provided by the hotel):
- The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more less
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- Also Known As:
- Sheraton Princess Kaiulani Hotel Honolulu
- Sheraton Hotel Honolulu
- Sheraton Hotel Princess Kaiulani
- Princess Kaiulani Hotel
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Princess Kaiulani Hawaii/Honolulu