Hotels are expensive in Honolulu. Not less so the 40 years old Sheraton Princess Ka’iulano Hotel. We stayed at the hotel for 2 weeks , with a 2 day break in Kauai in between.
Furnishing: The wash room is still the original equipment. Though this is still functioning good old American plumbing, is this what we should expect for a 5 star service? The same goes for the furniture in the room as a whole.
Service: The maid has been knocking on the door at 7:15 AM every morning and woke us up to see whether she could clean the room. We are on vacation, for heaven’s sake, and would not wish to get up so early! When complain about it, the customer service manager just tell us to use the “do not disturb” sign next time. Well, will there be the next time? How arrogant!
Safety: The electronic safe is not functioning in this room when we arrived. They promised to have it fixed within an hour. The Security person came and went and promised an engineer. This is the 3rd day and no sign of service yet.
The Wifi was good in the first room we stayed at. This time it has been intermittent. The technical support person Alvin from Telcel was very helpful and patient and the problem was finally resolved.
During our break in Kauai, we stayed at the brand new Marriott Courtyard resort hotel. That was a modern hotel that has met all the expectations of frequent flyers like us. What a contrast!
- Official Description (provided by the hotel):
- The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more less
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- Also Known As:
- Sheraton Princess Kaiulani Hotel Honolulu
- Sheraton Hotel Honolulu
- Sheraton Hotel Princess Kaiulani
- Princess Kaiulani Hotel
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Princess Kaiulani Hawaii/Honolulu