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“Not Sheraton standard” 3 of 5 bubbles
Review of Sheraton Princess Kaiulani

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Sheraton Princess Kaiulani
Ranked #49 of 84 Hotels in Honolulu
GreenLeadersSilver level
Edinburgh, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not Sheraton standard”
3 of 5 bubbles Reviewed 30 April 2014 via mobile

Very disappointed will the welcome we got couldn't find our booking for two days then when found no apology or anything made us feel unwelcome didn't get the services we had paid for ie daily newspaper ect only good bits were bar staff nice and friendly and beach chairs were very good we have stayed in Sheratons all over the world don't know how they are allowed to use there name

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank annderek20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha annderek20 and thank you for taking the time to review your recent stay with us at the Sheraton Princess Kaiulani Hotel. We regret to learn that your stay with us was less than satisfying and we apologize that your arrival experience fell short of our typical service level standards. We value this feedback and have shared it with our managers to ensure proper follow-up and coaching is done with our associates. Thank you again for your valuable feedback. Mahalo.
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3,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (704)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Harrisburg, Pennsylvania
Level Contributor
96 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

Pros-centrally located to everything in Waikikki. Excellent concierge and bell staff. View exceeded expectations--partial ocean view on 19th floor exceeded expectations with a nearly full front ocean view.
Cons-CONSTRUCTION next store started at 5am every morning, including Saturday an. Sunday and it was LOUD and woke us up each morning. Room was very dated as was most of the hotel. Pool was tiny. Lobby smelled like fish all the time because of the buffets every night.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KierstenB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha KierstenB77 and thank you for taking a moment to review your recent stay with us at the Sheraton Princess Kaiulani Hotel. We're happy to learn that our concierge and bell staff provided the excellent service you expect and deserve. Conversely, we regret to learn that your stay was hampered by the neighboring construction. We've confirmed with the contractors on the project that the construction site opens at 7am, and heavy labor is permitted to begin at 9am. It is not uncommon, however for deliveries to be made at neighboring facilities as early as 5am. We apologize that the noise from our neighboring entities hampered your stay. Your concerns will be addressed at our weekly meetings with the International Marketplace contractors. Thank you again for your feedback. Mahalo!
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Virginia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

Ok this place has seen better days. It is due for major renovations in 2015 so no point complaining. The tour desk operator Marsha was very helpful - highly recommend you book with her!!! She knows her tours!!!

Located in the heart of Waikiki - best part about this place!

Stayed April 2014, travelled with family
Helpful?
1 Thank Kellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha Kellie W and thank you for taking a moment to review your recent stay with us. We apologize that our accommodations may not have fully met your expectations. Thank you for your kind comment regarding Marsha; she's wonderful and we're so lucky to have her! Mahalo.
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Brentwood, California
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

The location is fantastic. Just across the street from Waikiki Beach. You can walk there in a minute. If you want to be in the heart of things and close to the sands of Waikiki this is a good spot.

The price is decent but the ammenaties leave a bit to be desired in the room. The hotel rooms are a bit dated. The beds and bedding are not real good. Low quality linend are like sleeping on paper. The bed has no support so it was not a great sleeping experience. The parking garage has no elevator? So be aware you will do stair climbs if you rented a car.

If you are on a bit of a budget it is a good deal, but watch your bill I was overcharged for a movie I did not watch.. They fixed this upon check out. We were on second floor overlooking the pool . There is a no smoking sign on the Lania (balcony) but no other restrictions noted.

We hung our towels there to dry for 5 days before I recieved a call from one of their staff who you could barely understand to remove the towels. Ok I understand, had this person been doing their job he would have told us on day 1 . or atleast put a sticker on the railing. If you are going to have someone call that represents your Hotel. make it someone personable, This person had no business calling rooms the way he spoke

Room Tip: Go to a higher room if you can.
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Darryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha Darryl S and thank you for taking the time to review your recent stay with us at the Sheraton Princess Kaiulani Hotel. We regret to learn that aspects of your stay with us did not meet your expectations and we apologize for our shortcomings in these areas. We apologize that our Sheraton Sweet Sleeper bedding did not satisfy your needs and we also apologize that our housekeeping associate did not properly communicate the information regarding the items hanging from the balcony. We appreciate your honest feedback and suggestions. Mahalo again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 April 2014

we had an amazing time while staying at pk hotel ,we booked a standard room but there was a bit of noise coming from construction work, but as soon as we mentioned it to the front desk staff, they upgraded us to a pool view room, and they were very attentive and keen to make our stay pleasant which is great and the room change was done instantly and they even moved all of our stuff while we were out just told us to come back to the other room , which was very helpful. our room was cleaned daily house keeping staff were awesome ,friendly and efficient. yes the furniture is a bit dated but it was not an issue as it was very clean . the hotel has a great location ,possibly the best in waikkiki ,close to everything so why pay for more. front desk staff were also very helpful and friendly .not sure about the tourguide lady at lobby, tours seemed a bit overpriced , but if ur ok with busing or driving then the concierge was very helpful n answered all our questions, showed us all bus routes etc, the restaurant has a show by the pool everyday which was very nice. the pool staff would come to the beach with fruits n cold water which was a very nice touch,we loved our holiday at pk hotel and we would defiantly stay there again

Room Tip: pool view or ocean view rooms are quitter , because of the construction work rooms facing the back a...
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank s_h200113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha s_h200113 and thank you for sharing your review of our hotel. We're very happy to learn that you enjoyed your stay with us at the Sheraton Princess Kaiulani Hotel and we truly appreciate your kind and enthusiastic comments regarding your experience. We do apologize for the noise from the construction next door and we appreciate your patience and understanding while we relocated your room. Mahalo again for your time. We look forward to welcoming you again! Aloha.
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California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Sure this hotel needs a bit of updating but for the price and the location I feel it met our needs perfectly! Our room was clean everyday when we returned from our outings so we were able to come back and relax before evening festivities. We had a pool/ocean view which was beautiful. I loved being right in downtown Waikiki. We did walk over and have a lot of our meals at Duke’s in the Outrigger Waikiki and of course at other downtown restaurants, as we didn’t care for one meal that we did eat at the Splash Bar.
Parking is a bit price but we purchased a package that included parking so it wasn’t an extra cost to us.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Meandmyboyzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha Meandmyboyzz, we're happy to learn that you enjoyed your stay with at the Sheraton Princess Kaiulani Hotel and we appreciate your enthusiastic comments regarding your overall experience. We're happy to see that our hotel met your needs perfectly and we hope to welcome you back again! Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level Contributor
135 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Stayed in this hotel last September, we had a 5 night 6 day stay, yes the Hotel need improving but obviously this is reflected in the cost of a nights stay. The Hotel is a very close to all amenities, and there is a public car park to the side which guest can use too. The hotel had every thing we needed, for our stay, We were given a voucher for a free drink which we had around the pool.
We mostly used the hotel as a base for our visit around the island.
We paid a little extra to have a side view of the sea.
The hotel stored our luggage on our last day as we had to check out at 12pm and our flight was not until 1130pm, so as we had a hire car we checked out earlier and had another full day in Hawaii.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank debbsliverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, 2 May 2014
Aloha debbsliverpool! Thank you for taking a moment to share your review of our hotel. We're happy to learn that your stay with us met your expectations and we appreciate your honest comments regarding your experience. We hope to welcome you back again! Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Princess Kaiulani

Property: Sheraton Princess Kaiulani
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Official Description (provided by the hotel):
The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more   less 
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu

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