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“Great Beach Hotel”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #35 of 84 Hotels in Honolulu
Certificate of Excellence
Aspen, Colorado, United States
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Beach Hotel”
Reviewed 13 May 2014

Just spent a few days at the Sheraton Waikiki. I hadn't been back to Honolulu for many years but I was really impressed with the hotel. The service is excellent, the food and drinks at both Rum Fire and the Kai Market are good, the rooms are large and comfortable, and the pools are fantastic. Beautiful views of Diamond Head make for a really nice experience. The Gift bag amenity you can fill yourself is really a nice touch.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 21 May 2014
Aloha and thank you for sharing your recent experience with us. We are delighted you enjoyed your stay. Mahalo for your feedback about our restaurants and resort. We look forward to welcoming you back on your next Hawaiian vacation. A hui hou.
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Scottsdale, Arizona
Level 5 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 May 2014

Love the Sheraton Waikiki it's truly one of the best hotels you can stay at in Waikiki. The Edge pool is absolutely the best because it has a negative edge and overlooks the beach. They have a few good restaurants in the hotel but nothing 5 star, the concierge is extremely helpful with booking your adventures and there are a lot of convenient shops right inside the hotel. Worth the price based on the rooms, location and the friendly staff.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Kellibaresall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 21 May 2014
Aloha and mahalo for your recent review of our resort. We are thrilled you enjoyed your stay with us and appreciate your great comments about our infinity pool, concierge, and rooms. We look forward to welcoming you back soon. A hui hou.
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nj
Level 4 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 May 2014

Stayed here for several days in April 2014. Very clean and well laid out, this is a top-notch hotel. However with that, know you're going to pay through the nose for everything, and the mandatory hidden $35 per day "convenience fee" added to your bill for parking and "amenities" (none of which I used at all) is really lame. I argued this (Hotels.com or others never mentioned this hidden charge) and they gave me a bunch of mai-tai coupons but nothing close to the extra $140 they tagged on my Visa for 4 days.

Rooms are clean and well appointed, Rumfire bar is situated perfectly to take in the breeze and people-watch for hours. NOTE: They just changed policy where you just use your room key for a towel, no more towel cards. You'll do a lot of walking...hotel is a good walk from main streets and related shopping. But advantage is you're right on the water.

I'd recommend this place to all ages, but bring a ton of money.

  • Stayed April 2014, travelled on business
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    • Cleanliness
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Helpful?
1 Thank blbpdsusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 13 May 2014
Aloha and mahalo for your recent review of our resort. We are very happy you had a very nice experience staying with us and appreciate your great feedback about our rooms and Rumfire. We apologize for any misunderstandings with our resort fee, we make every effort to have our resort fee clearly listed on our site and all partner sites. On Hotels.com you can find the information listed in the area "Sheraton Waikiki's Small Print" on our listing page as well as the "Your Reservation Summary" area of the booking page. Thank you again for your feedback and we look forward to welcoming you back in the future. A hui hou.
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Winchester, United Kingdom
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 May 2014

Just come back from one of the best holidays we've ever had as a family. We stayed at the Sheraton Waikiki on Waikiki beach and from the minute we walked into the hotel to the minute we left, we were impressed.

We carried out the standard reviews on Trip Advisor about hotels and were a little torn between the Sheraton and the Hilton, but boy, am I glad I chose the Sheraton!!!!!

Our first encounter of the standard room we had booked was a little under whelming, although we knew what were were in for when we booked. A family of 4 living in a standard room was going to be tight!!!! However after checking in and dropping the bags, I approached the check in desk and was met by Christine (Chris) and Summer who really made our holiday come to life.

Chris managed to get us a great deal on a large family ocean view room on the 29th floor (room 2965) , which to us was just as good as a suite and Summer sorted our access to the Club Lounge on the 30th floor. Upon reviewing some of the hotels in Waikiki, I was split between the Sheraton and the Hilton and after visiting the Hilton, We're so happy we went for the Sheraton.

The whole hotel is beautiful, the kids adored the pool and slide as I did and the infinity pool was a hit with my teenage daughters. The beach , the vicinity to all the shops was perfect.

I would also add that coming from Sydney we were advised that some of the prices for food/gifts/clothing was a little pricey...well, we must have gone during the sales, cos everything was cheaper than Sydney prices. Food, clothing, taxi's etc were all reasonable priced.

All in all, a fantastic holiday, made even better by the Sheraton Hotel and of course Chris and Summer.

Room Tip: Opt for the Club Lounge, well worth it. Try and get room 2965 if you're travelling as a family...
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  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 12 May 2014
Aloha and mahalo for sharing your wonderful experience with us. We are delighted you and your family enjoyed such a great holiday. Thank you for your feedback and comments about Chris and Summer, we are very happy they were able to make such a difference in your stay. We look forward to welcoming you back on your next Hawaiian holiday and a hui hou.
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Level 2 Contributor
5 reviews
Reviewed 11 May 2014

The entrance is grand, and admittedly the rooms might be slightly tired, but this doesn't deter from the excellent / professional service we received in all areas of this hotel. The executive club was well worth the extra cost and added the final touches to which was the best holiday we have had, and we will definitely be back. A special mention to Ashley and Travis who made us feel so special in the pool area - they couldn't have been more helpful and accommodating. Thank you to all the staff at Sheraton Waikiki for making our holiday so special.

Room Tip: We requested a room looking at Diamond Head, and if you can / want then choose the option of an exec...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 12 May 2014
Aloha and mahalo for sharing your experience with us. We are thrilled you enjoyed an excellent holiday with us. Thank you for your great feedback about our club lounge and pool service team. We look forward to welcoming you back on you next Hawaiian Holiday. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 May 2014

We stayed here for a week over Passover/Easter 2014. It's a beautiful hotel. The grounds and public areas are really top notch.

Negatives:

1. the bathroom tile was coming loose, and needed an update.
2. the kids pool area was not designed well. The stones were always slippery and I saw people fall left and right. There was no way to walk through the pool area except to walk ALL the way around. This is terrible if you are the type to always want to keep an eye on your kids.
3. On the schedule, it said every day from 10-1, there would be "Keiki (kids) pool games." They did not have it at all in the 7 days we were there. I spoke to the concierge and he crossed it out in the activities schedule and said it wasn't happening. Weird.
4. The activities staff was not the brightest bunch, and the activities in general need improvement. Lei making was good, but that was it.
5. SPG gold status - they had a separate line for check in/out but sometimes there was only one person working there, so if you stood in that line, you waited longer than in the regular line. Weird again.
6. Resort fee - for us, it was worth it just because we rented a car and parked it there. Otherwise, it's overpriced. We have kids, so we couldn't use the adult pool and floats. Like I said, the activities were a joke. And the other things on the list were just fillers to make you not feel so bad that you paying for the resort fee.

Overall, great hotel and the location is perfect!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EstyG439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 12 May 2014
Aloha and mahalo for your recent review of our resort. We are very happy you and your family enjoyed your stay with us and truly appreciate your valuable feedback. We have shared your comments with our management team and they are looking into ways to enhance our activities offerings. Thank you and a hui hou.
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Sydney, Australia
1 review
Reviewed 11 May 2014

It was our second visit and we loved it as much again. What we liked best was not only the great location and the infinity pool but the staff. We want to thank Filippo for giving us great service at the pool. He made our stay a great experience with so much good advice and such a friendly attitude.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 12 May 2014
Aloha and thank you for your great review of our resort. We are always thrilled to receive such wonderful comments from our returning guests. Thank you for recognizing the great service Filippo provided and we look forward to welcoming you back on your next Hawaiian holiday. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Waikiki

Property: Sheraton Waikiki
Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#17 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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