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“Great service, with beautiful views of Waikiki.”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #35 of 84 Hotels in Honolulu
Certificate of Excellence
Honolulu
1 review
“Great service, with beautiful views of Waikiki.”
Reviewed 16 July 2014

Located nearby multiple restaurants and bars. The beach is steps from the hotel and the pool is amazing. While staying for the weekend my boyfriend and I got to experience great service from hotel staff. The pool boys Larry and Logan were very attentive and accommodating. We enjoyed our stay and will return in the future.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shanae_ksk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and mahalo for sharing your recent experience with us. We are delighted you enjoyed your staycation and look forward to welcoming you back on your next visit. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Honolulu, Hawaii
1 review
Reviewed 16 July 2014 via mobile

This place is incredible, it has one of the most beautiful pools in all of Waikiki. An Infiniti pool over looking the ocean. Not to mention the lovely staff a few worth mentioning is certainly Mike, Larry, Zach and Lester. These individuals truly enjoy what they do and it shows how they act and how they tend to their guests. Great hotel with a wonderful bar, food and company.

Stayed July 2014
Helpful?
Thank Giovanny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and mahalo for your wonderful comments. We are very happy you enjoyed your stay with us, we are always thrilled to welcome kamaaina to our resort. We look forward to welcoming you back on your next staycation. Mahalo and a hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Massachusetts
Level 6 Contributor
188 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 15 July 2014

In general, this was a pretty good hotel for family travelers.
There a number of plusses and a few minuses about the hotel.

On the plus side-
The hotel is really well located. Right on the beach and walking distance to lots of restaurants and shops.
The amenities at the hotel are great- especially for families. The kids pool is very good with a water slide and fountains. The infinity pool for adults is similarly nice though the two pools are on opposite sides of the hotel so you have to divide up as a family if you want to do both.
Beach chairs are in high demand with lots of chairs 'saved' by towels starting early in the morning.
The staff at the pools were incredibly friendly.
In terms of food there are a number of restaurant choices within the hotel for full-meals to snacks to coffee.

On the minus side, I found the rooms to be a bit smallish and uninspired. Perfectly fine for sleeping and showering, but when we wanted to retreat to the room it was a bit cramped for a family of four.
We had an ocean-view room which gave us a lovely view of diamond head and the beach, but I wouldn't necessarily call it a "full ocean view". That side of the hotel is also the side with the kids pool and the rumfire restaurant/bar. While the balcony doors blocked sound coming from the pools it didn't block music coming from the bar which went relatively late into the night.


Overall a pretty good stay.

Room Tip: Ocean-view rooms have great views but you also are on the side where you can hear music from the bar...
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and thank you for your review of our resort. We are delighted your family enjoyed your stay with us and truly appreciate your feedback. Mahalo and a hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2014

My family and I arrived in Oahu on July 4th and stayed at the hotel for a week. The hotel is centrally located to beaches, shops, and restaurants and because of that, the lobby area was always bustling. If you are coming for a quiet, vacation getaway, this hotel is not for you. If you are traveling with kids or don't mind that kind of activity, then this hotel definitely is a solid choice. With two young kids, we booked a room with two double beds which suited our needs fine. The amenities, which included pools (there are designated pool areas for adults only), gym, spa and babysitting service (which we didn't use) was great. We dined at the restaurants on site, like RumFire, Hapas Pizza and Kai Market. Overall, we were very pleased with our stay and would definitely stay there again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank krj1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and thank you for your great review of our resort. We are very happy your family enjoyed your stay with us and truly appreciate your wonderful comments. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2014 via mobile

We stayed here for our honeymoon. We had to wait 40 minutes in the line at reception, were put in the wrong room and the hotel misplaced our bags for three hours. The staff were not friendly and service less than average. Would not stay here again

Stayed June 2014, travelled as a couple
Helpful?
7 Thank Bianchii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and mahalo for your feedback. We apologize for the delayed response and for the inconveniences you experienced on what should have been a very relaxing honeymoon. We have shared your comments with our management team and are addressing your concerns. Thank you again for your feedback and if you have any additional details we would appreciate connecting with you directly at 377GuestExperienceTeam@Sheraton.com. Mahalo and a hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 July 2014

The Sheraton was a great choice for our stay in Waikiki. The infinity pool was just lovely, and they throw in bean bag seats for people to use. The prime seats are reserved for premium visitors, so if you want a good seat get there early. Location was brilliant, right where you want to be in terms of shopping and the beach. The restaurants/bars in the hotel were a little pricey; I would go out for meals. We stayed here for 3 nights but I would recommend staying for longer!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank annierosewright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and mahalo for your fantastic review of our resort. We are delighted you enjoyed your stay with us and appreciate your great feedback. We look forward to welcoming you back on your next Hawaiian holiday. A hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 July 2014

I decided to have a staycation for the weekend and spent both days at the infinity pool. I had an amazing time and the experience was beyond my expectation. Larry and Logan were very helpful and even offered to take pictures of me and friends. They constantly checked up on us and suggested places to eat in the hotel. We tried the burgers, garlic shrimp, and Hapa Pizza.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _dane_kimoneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review, 5 August 2014
Aloha and mahalo for your great review of our resort. We are always happy to welcome kamaaina guests and thrilled you enjoyed your staycation, Thank you for your comments about Larry and Logan. We look forward to welcoming you back on your next staycation. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Waikiki

Property: Sheraton Waikiki
Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#17 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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