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“Staff are fantastic!!!!”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #36 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed 26 July 2014

Could not ask for a better experience. Sharon Masterson who works by the pool is absolutely sensational. She spends time with and plays with all the kids by the pool, knows all of their names and treats them as they are her own. She is the type of employee every resort needs!!!!
Cannot speak more highly of her. Made the holiday from great to absolutely fabulous!!!!!!
Thanks Sharon.....

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Katevirgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and thank you for your fantastic review of our resort. We sincerely appreciate your warm comments about Sharon and the rest of our staff. We look forward to welcoming you back on your next Hawaiian vacation. A hui hou.

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1,987 - 1,993 of 6,300 reviews

Reviewed 25 July 2014

I have always loved staying right on Waikiki Beach, and the Sheraton Waikiki is the perfect place to stay. The views are spectacular, the sunsets are perfect for pictures, and the pool is beautiful. The pool staff is terrific, always on alert, and Andy S. made it fun!

Stayed: July 2014, travelled solo
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and mahalo for your wonderful review of our resort. We are thrilled you enjoyed your stay with us and look forward to welcoming you back on your next visit. A hui hou.

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Reviewed 25 July 2014

Having stayed In this motel for the last 4 years I afraid the staff and frontline managers let this place down. As this hotel is nearly always fully booked during summer vacation the attitude of staff and management is if you want to complain about something go somewhere else!! which is what we have done this year. Yep.. excellent adult pool and location but it goes down hill from there. over the last 4 years the building is getting tired and staff attitude has gone down with it.. Sorry Sheraton we loved it when we first went there but return business means nothing to your management so we won't be back.. better value else where in Waikiki

  • Stayed: August 2013, travelled as a couple
    • Location
    • Sleep Quality
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7  Thank Porka54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and thank you for your feedback. We are very sorry to lose you as our guest and truly appreciate your comments. We have shared your concerns with our management team and they are working hard to address them. We currently are working on a guest room enhancement project and focusing our ongoing training on guest experiences and service. We hope you choose to stay with us again in the future. Mahalo and a hui hou.

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Reviewed 24 July 2014

I come to Oahu on business a half a dozen times a year and there is no other place I'd rather stay then Sheraton Waikiki! From the great ocean views, to the awesome infinity pool, to the wonderful staff, always a memorable trip! The pool crew consisting of Fillipo, Logan, Brad, and Larry, to the friendly crew around the pool namely Jonsie, they make the leisure part of my trip the best! Always taken care of by them on every visit! Thanks again, Sheraton Waikiki!!

Room Tip: Pay a little extra and book an oceanfront room!
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank Edzzter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and thank you for your recent review of our resort. We are delighted you choose to stay with us while on Oahu for business. We look forward to welcoming you next time business brings you to Oahu. A hui hou.

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Reviewed 24 July 2014

We were married in Waikiki June 2010 and most of the wedding party including us stayed at the Sheraton Waikiki. The infinity pool is beautiful and you can see the sea turtles swimming just beyond the edge in the ocean. We had an ocean view room, the view was gorgeous! We hosted our reception dinner in the Twist restaurant on the top floor of the Sheraton Waikiki. The Twist Chef created three dinner entrees our guest could choose from including one fish, one steak and one chicken, as well as a dessert choice. The meal was delicious and service was amazing! Twist worked with Sheraton hotel chef to create our wedding cake which looked exactly like the picture I sent. Twist had a pianist for entertainment and the dance floor was large enough for our entire wedding party to enjoy. I HIGHLY recommend the Sheraton Waikiki for weddings, the restaurant, hotel rooms and the pool. I was even able to arrange to have my wedding dress steamed! Highly recommend this hotel for destination weddings!

Room Tip: Book an ocean view room!
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  • Stayed: August 2013, travelled with family
    • Sleep Quality
    • Rooms
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Thank jandrews8497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and mahalo for sharing your amazing wedding experience and pictures with us. We are thrilled you have such fond memories of our resort and appreciate your wonderful comments and recommendation. Sadly, Twist has closed and become our club lounge. Mahalo again for your feedback and we look forward to welcoming you back in the future. A hui hou.

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Reviewed 24 July 2014

There are hundreds of hotels in Waikiki, but very few are on the beach. Although this is a pricey property, it is the best value for a beach side hotel in Waikiki. There is abundant parking in their garage so it is easy to get in and out.

As mentioned, they are right on the beach, but they also have a wonderful pool and two jacuzzis in their pool area that faces the beach. The main pool has a water slide which my son loves. However, if you don't have kids (or are lucky enough to be traveling without them!), there is also an adult only pool option as well.

There are a number of shops in the lobby, my son's favorite is the Baskin Robbins. Of course you have to walk by it every time you go to the pool! The restaurant options are decent. But you don't have to eat at the hotel. It is so centrally located, you can walk about 50 yards out of the hotel, walk into the Royal Hawaiian Shopping Center, and you are right where the food court is located that has much cheaper options. We like to pick up food at the food court, but then we will eat lunch pool side.

Their bar "Rumfire" is very popular with locals and tourists. There is a always a line to get in any time after 10 PM. But during the day it is a nice place to grab a burger or watch the sunset. The rooms are modern and clean. They are not huge, but they all have lanais. If you are lucky enough to reserve or be upgraded to an ocean view room you can actually see tons of turtles cruising in the waters below. Most of the swimmers don't notice them, but from up above you literally have a bird's eye view. We spent hours on the lanai watching the turtles.

This is a LARGE hotel, and the lobby sometimes seems like grand central station, but once you branch off, the number of people seems manageable and you will thoroughly enjoy yourself.

Room Tip: All the rooms are quiet. The key is to get an ocean view room.
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  • Stayed: April 2014, travelled with family
    • Value
    • Sleep Quality
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Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and mahalo for your wonderful review of our resort. We are delighted you and your family enjoyed your stay with us and we truly appreciate your fantastic comments. Thank you and we look forward to welcoming you back soon. A hui hou.

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Reviewed 23 July 2014

We stayed here in July 2014. Would have to say the best part about the hotel is the adults only infinity pool. The pool staff, Brett especially provided excellent service. Great location, close to all facilities. Although came in the middle of summer and was extremely busy, never had to wait for a lift. Rooms were always serviced promptly in the morning and you receive great value for the resort fee. Will definately be back

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RachelPitt91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded 5 August 2014

Aloha and mahalo for your recent review of our resort. We are thrilled you enjoyed your stay with us. and look forward to welcoming you back on you next visit. A hui hou.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Honolulu
#13 Spa Hotel in Honolulu
#19 Luxury Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#26 Family Hotel in Honolulu
#31 Romantic Hotel in Honolulu
Price Range: £238 - £544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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