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“Perfect spot on the beach”
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #9 of 84 Hotels in Honolulu
Certificate of Excellence
Liverpool, United Kingdom
Level 5 Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Perfect spot on the beach”
Reviewed 26 November 2012

Great check-in as once the credit card was swiped, we were taken around the hotel by the receptionist who took us up to the room to complete the check-in process - nice touch.

We had a Diamond Head Ocean Front room on the 8th floor which looked out over the sea and Diamond Head. The other rooms view will be blocked by the Sheraton next door so if you want to guarantee the view, book this level of room!

The room was practical and clean. Bathroom was accessed through the wardrobe sliding doors - nice touch as with them open, you could shower and still look out to the view if you wanted. The hotel is popular with Japanese tourists and is a calm oasis from the hustle and bustle of Waikiki. We ate at House without a Key and had drinks watching the entertainment and the food and drinks were excellent. Sadly, we didn't eat at the other restaurants so cannot comment on those.

The beach area out front is quite small but walkways in front of the hotels either side take you to the longer Waikiki beaches.

The hotel is perfectly located on the beach and near to the shops on Kalakaua Avenue for high end shops such as Louis Vuitton, Tiffany etc and 10 mins from Ala Moana Shopping Centre. This hotel was a perfect choice for our short stay in Honolulu/Waikiki.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PetePHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (423)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
HAWTHORNWOODS, Il
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 November 2012 via mobile

Great location with small but very clean rooms. This is a great hotel to stay at if you are looking to read a book and chill. There are no beach bars, pool bars or music playing during the day like the other hotels along the beach. If you are looking for that type of place it is just a short walk away.
The beach though small was great and not crowded. The staff is very attentive to your needs and friendly. I look forward to staying here again next year when I return for more R&R.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelalot17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Level 5 Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 November 2012

The hotel is excellently situated right at the Waikiki beach. We had a diamond head ocean view room- very nice to see the iconic view every morning! The hotel has a graceful and elegant feel. Many weddings were held in the courtyard. Pool area was small, but did not need to spend any time there. The included breakfast buffet was simple but met our needs (rice, miso soup, pickles, smoked salmon and steamed vegetables for me; omelet bar, cereal, bread, cheese, bacon and sausages for DH). Every night at turndown there was a small little gift, which was a very nice touch. Shower was small but excellent functionality. One improvement was at checkout- the staffer at the checkout desk was brusque and seemed unfriendly. We had a very late flight out. The check out staffer did not mention the hospitality suite. It was the very helpful and friendly bag valet that mentioned that there is a hospitality suite with lockers and two showers that can be used by guests after checkout. This meant we could have hung out at the beach and showered before changing into our cold weather airplane clothes. The hospitality suite is also the business centre. Please note that suitcases cannot be brought up to the suite- but small carry bags can be locked in a locker for change of clothes. There are also complimentary beverages- coffee, tea, cold drinks. We wished we had known about this ahead of time, so we could have worn our bathing suits on that day.

Room Tip: Don't forget about the hospitality suite if you have a late flight out.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank surreygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Oaks, California
Level 5 Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 November 2012

Everything about this hotel is service, service, service. Wonderful attentive staff either having a drink, dinner at Prchid or La Mer, or staying for a holiday. The spa is amazing, a couple massage with lava rocks.

A honolulu must

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garland, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2012

We had an overnight stay at this hotel just last week. The rooms, views, staff and amenities were five star all the way. The most amazing part of the trip was that during my stay I dropped $75 in cash while in the exercise facility. I called from the airport and asked them to check and not only did they check, but they found the cash and credited my room. Wow! It would have been so easy to pocket the cash, but they did the right thing. Great Karma!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DebBeaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 November 2012

I have wanted to stay at this hotel each time I have been to Honolulu. This time it worked out. I had a town car pick up my husband and I at the airport, which was worth it. The bellmen upon our arrival were helpful and friendly. Unfortunately, that was the highlight of staying here so far. The front desk was a bit impersonal. Yes, we had a receptionist take us on a brief tour and walk us to our room. I had reserved through Amex Fine Hotels & Resorts so had hoped we might get an upgrade only to find what I thought was more of a downgrade. Imagine my surprise when we were given a room with twin beds. The receptionist explained that no room type is guaranteed. Everything is a request, and basically you get what you get when you arrive. So word to the wise, think about what you want in a room and is not getting it worth the $$$.

The receptionist said she would have housekeeping turn the twins into a king, which did not happen. We had to call down hours later once we returned to find nothing had been done. Of course simply pushing the two together just isn't quite the same. Also, problems with the phone were not corrected as promised, until I called again hours later also. Have to wait till tomorrow to get that fixed. I requested and opportunity to upgrade my room, which I certainly could do for another $1,300 a night. No one seemed to care that I wasn't happy with my $700 a night twin bed room.

Anyway, rooms are fairly small unless you reserve a suite. Seating is limited in the room. Ocean front means you get a view of the pool and a tiny bit of the ocean. Pool seems overly small and I am certain the beach area is equally as small. Overall, we are greatly disappointed. I do not feel the care and concern that other reviews have mentioned. For the money, I would think twice before ever staying here again. Probably didn't help that we had just stayed at the Four Seasons in Kona which blew us away in terms of service and rooms, compared to this.

Stayed November 2012, travelled as a couple
Helpful?
18 Thank Karla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 6 Contributor
145 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 November 2012

We are here right now. We had previously stayed at the Halekulani one two occasions. A number of years have passed since our first stay and a few have pasted since our most recent, so this was the diligence test. Service and the condition of the hotel facility continue to get top marks. Our ocean front room overlooking the famous orchid bottom pool (11th floor) was beautiful and immaculate in every detail, even the smallest. I could not find a corner in the bathroom that was not spotless and the fixtures were top of the line. Service in the restaurants has been of the highest professional standard, even the casual poolside dining.

Room Tip: The hotel has an excellent room location map/graphic on its website. With the rooms described as &q...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TonyTraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 Family Hotel in Honolulu
#4 On the Beach Hotel in Honolulu
#5 Spa Hotel in Honolulu
#6 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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