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“Still the Best in Waikiki!”
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #9 of 84 Hotels in Honolulu
Certificate of Excellence
Manuel Antonio National Park, Costa Rica
Level Contributor
69 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Still the Best in Waikiki!”
Reviewed 14 December 2013

It's been over 10 years since my last trip to Waikiki.....the Halekalani was always my hotel of choice in my prior visits......but since it had been so long.....I decided to check the TripAdvisor reviews on Waikiki hotels.....and to my surprise.....there were some negative reviews along with the great ones on the Halekalani....after looking at the top hotels....I decided to take a chance on the Halekalani and be prepared for some glitches....I found none.....I stayed in two different room categories.....the Oceanfront Diamond Head View and the Jr Oceanfront Suite.....both rooms were updated.....and in great condition......(I actually preferred the less expensive Diamond Head view room although you must get the right location)......the service was warm and professional......my requests were honored with a smile.....I think many of the complaints are from guests who've stayed in resorts on the other islands first and then here last and compare the hotels.....very unfair......you really can only compare this hotel to other hotels in Waikiki......my guess is many of those with complaints were booked by a travel agent who did a poor job of explaining the difference in islands/resorts........when I return to Waikiki....it will be at the Halekalani.......the location.....the views.....the rooms.....the service.....all very special.

  • Stayed December 2013, travelled solo
    • Value
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Helpful?
5 Thank TulemarDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kennewick, Washington
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 December 2013

This was our first visit to this hotel and we really liked it here. Very quiet, very low key, right in the center of Waikiki. The rooms felt a little aged but everything was super clean and well cared for. Excellent staff and service (for the most part). Some of the quietest rooms we have ever stayed in. I would have called this a 5-star but we had a few very minor issues with the room, and drink service around the pool was not the best. I would absolutely stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BillDiane2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon, Connecticut
Level Contributor
251 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 7 December 2013

This is not an inexpensive hotel, but the room was immaculate, and supplies ample. The TV system was not that convenient to use, but they had many channels. We had an Ocean View, which was perfect. We could watch the sunset into the ocean and hear the music from the shows at "House without a Key". We really couldn't find one thing to really complain about. The housekeeping was great, food at the restaurants were generally wonderful, concierge service which we used quite a lot, were fantastic. The porter & valet service were "spot on." We will definitely return here.

Room Tip: We had an Ocean View and it was perfect for us.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Macquarie
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 December 2013 via mobile

Everything about the Halekulani hotel was fabulous. We stayed for 9 nights in an ocean front Diamond Head view suite (no. 767), which was ideal, everything we wanted. Great view, good layout, and good facilities. All staff were always very pleasant and obliging - nothing was any trouble to them. All restaurants were great, and the day spa was excellent. This is a beautiful hotel of the highest order.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank br40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longwood, Florida
Level Contributor
168 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 December 2013

Having come from the island of Maui for the first part of our trip and staying at The Fairmont, which is all suites, this hotel was a bit of a let down. The staff is wonderful but the room was very small and the "ocean view" was not exactly that. You had to walk out to the balcony to see the ocean. It is a beautiful property, but the beach is very small and I would not characterize this part of Hawaii as very relaxing. The shopping, just steps away, was immense, but you had to make your way past the approximately 90% Japanese tourists. I believe this hotel was geared towards them, as well. The junior "suite" was a joke and not what most of us would expect. Everything was low to the ground. This property is very well appointed, but we opted to check out early and go to another part of Oahu and stay in a room twice as big, with a much better beach. On a positive note, the Thanksgiving dinner was absolutely wonderful!

Room Tip: Clarify with them what an "ocean view" room is.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Nicetoeatout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 December 2013

This was the second visit and like the first one in early 2013 this was a great hotel experience. Its well run and very well appointed if a little tired in style and fixtures. Staff are great and the whole visit was without incident, a rare thing in most hotels. I would return for sure and its a terrific option for a family also.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maddie1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 November 2013 via mobile

The hotel exceeded our expectations in every way: beautiful grounds, nicely appointed rooms, delicious food, great drinks, friendly service, and a perfect location. I would not hesitate to recommend this hotel and hope to visit again myself.

Stayed June 2013, travelled as a couple
Helpful?
2 Thank RamblingRazorback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 Family Hotel in Honolulu
#5 Spa Hotel in Honolulu
#5 On the Beach Hotel in Honolulu
#6 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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