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“Perfection!”
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #8 of 84 Hotels in Honolulu
Certificate of Excellence
Mountain View, CA
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Perfection!”
Reviewed 17 April 2014

We enjoyed a beautiful week-long stay at the Halekulani as first-time visitors. We were astonished at how private and intimate the hotel feels amid the bustling backdrop of Waikiki. The staff was superb and friendly at all levels -- concierge, wait staff in the restaurants, poolside. Special high praise to Dee Dee the concierge who helped us out with several great recommendations -- best place to purchase an authentic hawaiian shirt, and two really great restaurants. We had the breakfast package which was worth every penny. Our room on the 10th floor with an ocean view was sublime, clean and tranquil. Would definitely stay here again, and recommend it highly.

Room Tip: Pay up for the oceanfront room, it's worth it! Also, the go for the breakfast-inclusive packa...
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Karleshyogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Alexandria, Virginia
Level Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 April 2014 via mobile

Room design is incredibly well thought out. Staff is friendly and efficient, with great attention to detail. Rooms have wonderful views...La Mer is not to be missed for dinner or late-evening drinks. Pool is great, though no hot tub which is somewhat curious. The breakfast buffet - and fruit - at House without a Key is simply superb.

Stayed April 2014, travelled on business
Helpful?
3 Thank LuckyJEDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 9 April 2014

Great hotel. Everything, almost, you would want in a hotel: clean, beautiful grounds, great service, good restaurants....almost I said; if it had a lounge that was opened during the day to escape the sun for a cool one it would be perfect. Hint: if you're looking for a party hotel or a hotel with a swim up bar...this hotel is not for you. If you're looking for beautiful, clean and very classy hotel this one is for you. Get the package with the breakfast: you can eat at a great buffet, or have a traditional sit down service or have it in your room.

Room Tip: We had a room directly overlooking the pacific, alas those rooms are directly western facing. To ge...
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  • Stayed April 2014, travelled as a couple
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Helpful?
6 Thank ribbaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 April 2014

I chose 5 stars because it had all the things I love about a hotel: attention to detail, attention to me, super cleanliness, friendly & professional staff, no 'nickel-and-diming,' little extras that showed they were paying attention, little room amenities that weren't necessary but sure made the stay more pleasant. Things like, using my name, remembering I like tea v. coffee, little nightlights under the bedside tables, soft/clean smelling towels, water and ice replenished 2x/day, fruit in room, little tokens/gifts with each turndown, an incredibly clean smelling room after each housekeeping, snacks at the pool, music/hula dancers on the lawn in front of the ocean every night. I'm running out of space! The hotel is oriented so 90%+ of the rooms have an ocean view (I took the hotel historical tour and found that out. Do the tour! It's not corny. It really made the hotel and its history come alive. You'll be surprised!). It is an oasis in Wacky Waikiki. If you want a party all night hotel, stay somewhere else. They require resort wear but no one looked stuffy...just nice without sandy flip flops and teeny bathing suits in the restaurants. Private beach with a waikiki running through it, i.e. no coral to cut your feet on. Food was good. La Mer was overpriced and not as unique as I thought it would be. The open areas, breezeways, verandas were fabulous. You lounge at the hotel and then pop outside to do 'city' stuff. The best of both. Great help from the concierges. Finally, the view was breathtaking when the reception attendant walked us to our room and flung open the louver doors in the little foyer to reveal a gorgeous ocean view (12th floor, Pool View Room). The closet is between the bathroom and bedroom, and both doors open so you can be in the tub or shower and still see the view. Only thing I would change is to have a leisure bar that is open throughout the day and I would pick a more easterly facing room, as we had sun on our patio all afternoon. If you're looking for an oasis, attention to detail, beautiful surroundings, then stay here.

Room Tip: Get a view of the ocean. Southwest had sun on the lanai all afternoon. Get it if you are a morning p...
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  • Stayed April 2014, travelled as a couple
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Helpful?
6 Thank WillWork4Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
255 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed 29 March 2014 via mobile

4th stay here although we haven't been back in years. I agree with the posters who say that the check-in process is more like a red roof inn outside of Indianapolis. Your car picks us up at the airport but the bell men and front desk still don't know our name? There's no one else around but we need to wait in the lobby? Where by the way? Not like it was before when you were greeted and escorted straight to your room.

Once in our room, which is fine but small, turns out they didn't leave enough towels, robes. Had to call about that. The phone was broken. Had to call about that. One day we got a paper. One day we didn't. One day we got more water in the fridge, one day we didn't. One day the bathroom floor wasn't cleaned so hair was left (hopefully ours) on it.

Really sloppy. We met some folks staying in the royal suite and their comment was one of being nickel and dimed. Wow.

The process of getting a chair etc at the pool needs attention. The pool guys need to be more visible, helpful and welcoming.

The good things? Mai tais at house without a key. The band.

We used to talk about how great it would be to finally come back .. We'll look elsewhere next time.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mrwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernandina Beach, Florida
Level Contributor
164 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 26 March 2014

We had visited Maui before coming to Honolulu and our ride from the airport to Waikiki made us think we should have stayed in Maui. The traffic, number of tourists, and number of high rise buildings gave us doubts about how our stay would be-----but then we arrived at the Halekulani and everything changed.It was like stepping into another world, one of peace, quiet, and beauty.

The hotel and its' five acres of paradise along with a staff of individuals intent on making our stay everything it should be at a five star hotel completely took away our fears of making a mistake by coming to Waikiki. Our stay was so enjoyable that we wished our stay could be extended.

All of the staff were wonderful, but Frank the concierge was just outstanding and his efforts made our stay a little more special.

Room Tip: Request a room with a DIAMOND HEAD view
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  • Stayed November 2013, travelled with family
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Helpful?
5 Thank EDWARD Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monaco
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 25 March 2014

After spending three weeks in the Hawaiian Islands, we decided to cap off the honeymoon with 2 nights at Halekulani. We had heard that Waikiki was a bit of a circus, and not worth spending too much time there...and we were seriously sad that we didnt have more time to enjoy it!!

The area is bustling and full of fun things to do. After spending all that time in remote romantic quiet areas, we really enjoyed the change of pace.

As for the hotel itself, we were very happy here. We were upgraded to a diamond head view room, which had a nice big balcony and the aforementioned view. There was an exotic fruit plate and a bottle of champagne in the room waiting for us, as well as little chocolates and other treats and a nice congratulatory note on our wedding.

The decor was simple and modern, mostly white with some blue accents in the bathroom. The grounds were lovely, with lots of different dining options in the hotel and nearby. We loved Orchids, that was really spectacular. We also did the tasting menu at La Mer...and though it was really great as well, it was a lot of food and we kind of ran out of steam toward the end. The staff was kind enough to send our dessert course and the wine pairing up to our room so we could enjoy it there. That was a wonderful touch.

Breakfast at Orchids was better than the buffet at House without a Key, we thought. We ordered the American Breakfast and the Japanese breakfast [just to mix it up]...and the Japanese one was mostly too off the wall for us at that time of the morning, haha.

The pool area was lovely, and we weren't too bothered about the lack of beach. The beaches are filled with families and loud nonsense, and the pool was quiet and relaxed and private. They also served the absolute best mai tai i had on the entire hawaii trip! That's saying a lot, since we were on 4 islands at a Ritz Carlton, Four Seasons, St Regis, etc...all the best spots did not compare to this mai tai! Plus it was presented really nicely with a little orchid in the glass.

The only complaint we have is the housekeeping...we were only there 2 nights, but each time the staff came in to "clean", they left half-eaten plates of food, day-old glasses of wine [with only a sip or two left in them], and just placed napkins or paper coasters on top as if we were going to come back from our day out and savor that last sip of old red wine. It was really strange. If we had been out on the beach dragging sand into the room, we wondered if that would have been left behind as well.

There were very few children there [SCORE!] and it had a very adult, romantic vibe.

Overall, we would definitely come back.

Room Tip: Picking an "ocean view" room is lovely enough...not sure its worth it to splurge on the &q...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank natashathefirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 Family Hotel in Honolulu
#5 Spa Hotel in Honolulu
#5 On the Beach Hotel in Honolulu
#6 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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