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“Amazing”
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #8 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed 2 June 2014 via mobile

Such a lovely hotel! Very clean and contemporary with a great location right on the beach and a restaurant with amazing sunset views! It's pricey, as is the restaurant, but beautiful! We would definitely stay here again!

  • Stayed: May 2014
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1  Thank Melissarosestark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 June 2014

Having traveled to Hawaii many times over 20 years we actually stay out and away from Waikiki.

That said we have always wanted to stay at The Halekulani and we decided to end this trip with four nights in the diamond head room - which was worth the expense.

Their is certainly something special about this resort from the minute you walk in. It has an amazing feel and energy which also has an instant calming effect.

The staff throughout the resort were all world class and nothing short of exceptional, from the time you drive in, to the reception, pool staff, wait staff and the cleaners who all know your name and always greet you with a warm and genuine smile.

What I personally really love is the fact Waikiki is so busy and crowed (why I prefer to be away from the area) when you walk into The Halekulani you leave Waikiki behind and feels (apart from the amazing diamond head view of course) as though you are in a tranquil remote resort.

Our room was amazing, the view as good as it gets and a nice sized room especially as we have a 15 month old son.

There are countless positives, however two negatives which stop this resort being one of the best in the world and they could and should be easily fixed.

Issues;

1) A personal hate of ours is resort where you get down to the pool early at say 8-9am after breakfast to find 50% of the lounge chairs have towels out and are taking, yet of course almost no one is in fact even at the pool. If you want a good spot for the sun you seriously would need to get up up I'm guessing 5-6am to secure a chair, dump some gear on it and come back latter in the day as is the normal practice here.

We commented on this to the hostess at the buffet breakfast (House With No Key) restaurant and she said "people are coming down when still dark to secure chairs.

This being a daily challenge, on one day I say a nice spot opening up as the couple were leaving, by chance I was walking by at the time and asked one of the pool attendants to re set up with fresh towels for the 3 of us. Before I had made it to the back (shaded) chairs to collect our stuff two different people were already trying to get the spot.

I had a laugh with the attendant about how crazy this is and how it's really just luck to get a chair unless you want to camp out over night!

He completely agreed but rightly so, explained it was not something within their control.

I could agree more! The GM of this resort can fix this with little effort!

Why annoy guests who are paying a lot to stay with you in favor of selfish people, but hey I can't really blame them as they are playing the game which is allowed to go on.

One day we saw chairs that had the towels out with sunscreen left on them to claim their land simply not get touched all day and at approx 4pm a gentleman (I use the term loosely) casually stroll up pick up his sunscreen and walk away.

Maybe it is just me, but I think this is seriously annoying and again something the GM can fix within a day!

2) Now at this level of resort including price you pay to stay there are and should be a level of service expected and received.

Halekulani delivers so well in most areas but to have such a terrible buffet breakfast is unforgivable.

We've been very lucky and grateful to travel to many parts of the world and this would rate as one of the worst 5 star buffet breakfast we've seen.

Little variety day to day, small selection, not multicultural (surprising as 50% of guests are Japanese, so to see just plain rice basically was shocking) offerings really at all.

To add insult to injury most selection we found cold, in particular the bacon, cold to mildly warm day in day out. Scrambled eggs, unless you are standing there when they come out, they were cold and hence not worth eating.

They do have an omelet station and this is good but that's about it.

They don't tell you, however if you ask they will kindly bring you items not available to the eye, ie poached eggs and hash browns.

Sadly my wife ordered two poached eggs and 5 mins latter I ordered a hash brown. My hash brown took 10 mins and annoyingly the eggs although order prior come out 2-3 mins after the hash brown.

I travel through out Asia on business and stay 4 star and I can name countless hotel which do a breakfast buffet 5 times better than here.

We had the breakfast package, but don't bother, eat elsewhere - which is a sad thing to say!

Like I said only two negatives and "1" is more a pet hate, but it's the little things that make the difference and let's face it, breakfast isn't a little thing.

Amazing resort, amazing staff, amazing energy and feel, just fix the simple things and you'll not only become best in Hawaii but world leading and world beating.

GM along food and beverage manager need to step up and bring these areas into line with the rest of the resort which really is exceptional....

Room Tip: Up lift to diamond head room is worth the extra $.
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  • Stayed: June 2014, travelled with family
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8  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We have stayed here before. Cool vibe, great service, comfortable and very modern rooms. This time we were disappointed in food. I would still stay here but eat elsewhere. The service remains superior.

  • Stayed: May 2014, travelled with friends
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2  Thank LSquared_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

it is a nice hotel, with a very good location, staff were great, but the furniture in the rooms were a little bet old, i mean for the price i payed i was expecting more
ocean view rooms not what i was expecting... i had to upgrade the room to see the diamond mountain head , better but was expecting more the pictures looks much nicer

Room Tip: diamond head mountain view
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  • Stayed: May 2014, travelled with friends
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4  Thank Mohsin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

Have been going to this hotel since the high rise was first built. It has been refreshed somewhat and is still wonderful. the only problem is that the rooms and especially the bathrooms are somewhat small for a luxury hotel, but the service, grounds and food make up for it. It is an oasis in a busy Waikiki. Can't imagine staying anywhere else in honolulu.

Room Tip: Rooms near the street are noisy in the morning when garbage trucks come through.
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  • Stayed: May 2014, travelled as a couple
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3  Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

I have absolutely no regrets about having our wedding at the Halekulani. We scoured every available wedding venue in Oahu and could not find anything to top the Halekulani! Everything exceeded our expectations - food, service, ambiance, view... THE LOT! Our guests could not stop raving about the elegant food and service during our wedding, which made our day the more memorable.

We were lucky enough to say at the Diamond Head Suite, which boasts the most jaw dropping view! The Halekulani also houses some of the top restaurants in Honolulu. We were fortunate to visit: Orchids (incredible Sunday brunch); Lewers Lounge (great intimate atmosphere with staff who really know their cocktails); House without a Key (nice outdoor venue with refreshing array of drinks and a crab sandwich, which my wife cannot stop raving about!); and the in room dining option was also very nice.

Our Catering Manger, Loren is a first class professional. She was incredibly efficient to deal with and responded to all our questions via email in lightening efficiency (something we valued as we were planning our wedding half way around the world). Our banquet manager during the wedding, Steven was also a charm to deal with. He was courteous to all our guests & vendors, and also anticipated our needs to make our day stress free and more enjoyable.

All in all, I found it very difficult to fault the Halekulani. I would definitely recommend couples to consider the Halekulani as a wedding destination. We'll be sure to visit this place in the future to celebrate our anniversary!

Room Tip: You can't go wrong with the ocean view room!
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  • Stayed: March 2014, travelled as a couple
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1  Thank Yuen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

If your travels bring you to Honolulu, nothing beats the Halekulani. It is an oasis in the middle of bustling Waikiki. We had a corner suite with a drop-dead gorgeous view of the Diamond Head and Waikiki beach. Elegant and comfortable accomodations; sybaritic bathroom; great service.

  • Stayed: March 2014, travelled on business
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1  Thank chrisjulienick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halekulani Hotel

Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 On the Beach Hotel in Honolulu
#4 Family Hotel in Honolulu
#5 Spa Hotel in Honolulu
#6 Luxury Hotel in Honolulu
Price Range: £425 - £707 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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