Please do not make reservations at this hotel.
Our rooms should have been charged to my creditcard immediately after we made our reservations. Despite our remarks, they charged us at departure with that we lost approxiately 10% (at the dollar).
Breakfast was included. However, this management did not believe us and despite of our vouchers confirming this, it took them over 24 hours, without excuses, to admit that a mistake had occured. They gave us coupons for a continental breakfast which was not mentioned at the vouchers. At last they gave us the full-breakfast.
At arrival they swiped my creditcard for authorization purposes. I agreed to that.
Late in the evening the day prior to our departure the announcement came that my creditcard had problems. At that time we came back from a fine last evening at Waikiki and found the doors of our room locked. The manager was kindly requested to open these doors as we need our personal (medical) gear. At that point he warned security, getting them behind me with handcuffs in reach, before declining our request, as he wanted authorization first. If only we had knew ...
I told him the rooms should be prepaid and if not, why not informing me earlier about problems as they knew it already at our arrival.
We warned you!!!More