We needed 2 adjoining rooms and upon checking in, found that one of the rooms reeked of smoke. We couldn't move rooms because there were no others available that adjoined, so they put a machine in there to clean the air. It didn't work and it was kind of a miserable night. A few days later, I thought I would email the manager (just to see) and ask for a refund on the room. She profusely apologized and said Marriott does not tolerate smoking, offering to credit my card back almost 75% of what I paid for that room. I am MORE than happy with that - we did actually stay in the room! While the hotel itself was pretty standard, because of the front desk trying to move me and my family, their desire to try to make it right by bringing in the machine, the managers refunding most of my money back...all of those things set it apart from other hotels. We just drove through Vicksburg on our way to Destin, Florida - a trip we make quite frequently. I will be staying here again because of the customer service in the future.
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- Also Known As:
- Courtyard By Marriott Vicksburg Hotel Vicksburg