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Marcus Whitman Hotel & Conference Center
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Reviews (1,796)
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1,260
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1,051 - 1,056 of 1,796 reviews
Reviewed 13 July 2014 via mobile

I had a family member get married here. The building was really hot and all of the drink stations were empty and no matter how many times we told the staff they never filled it. The staff were not very friendly. The wedding was catered by the Whitman and it was terrible!!! All three courses were dry and overcooked and just plain awful!!! I would not recommend this place for a wedding of for a nights stay do to the price.

Stayed: July 2014
2  Thank Pentukey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cateringMWHCC, Manager at Marcus Whitman Hotel & Conference Center, responded to this reviewResponded 14 July 2014

Dear Pentukey,

Thank you for your feedback about your family members recent wedding. We apologize that you felt that our staff was not friendly, and the food was not to your liking. Please know, that your comments will be discussed and shared with our food and beverage department this week. We value each and every review we receive and strive to improve by listening to what our guests are telling us.

We live by the motto of "Exceptional Guest Experiences for Every Guest" and it looks like we did not accomplish this with you. For that we are truly sorry and want the chance to make it right for you. Please contact me directly 509-524-5106, at your earliest convenience, to discuss your experience further.

Edie Paden
Director of Events
509-524-5106
catering@mwhcc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

This is a classy and charming older hotel. Like other classics, it has it's quirks, such as bathrooms that are much too small. But I far prefer it to a cookie cutter chain hotel. Beds are comfy. Wifi is free. Service is polite and professional. Rooms are clean. What more could you ask for?

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank CWR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

I was in town for a conference and Marcus Whitman was the recommended hotel. Between the very nice rooms, the delicious breakfast that was included, the friendly, professional staff, and its ideal downtown location, I found it to be worth every penny and more. I have recommended this hotel to friends.

  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank HoustonJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

This was our first time staying at the Marcus Whitman. The Concierge Service by Jonathan Grant was exceptional. Mr. Grant made us feel welcomed and helped us navigate the points of interest and made dinner reservations at numerous restaurants. The entire experience was absolutely wonderful. The staff, the waiters in the restaurant were very friendly and made us feel very special--even though there were many guests. We definitely will return and will recommend the Marcus Whitman to our friends.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

Historic hotel with good service. Met the Front office manager and another employee on the floors. They came down with me and made me feel welcomed to the hotel. They were always willing to help. They even sent some wine to the room as a welcome.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank nickolaoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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