I was very frustrated with the front desk agent " Mell" that checked me in to the Marcus Whitman. All I could smell standing there was cigarette smell, I mean really doesn't that wipe the NON-SMOKING policy of the hotel? Then when I returned to question the directions of the location of my room she seemed very irritated to help me as she held a conversation with another co-worker at the counter. When I found my room in the anex "West Wing" I felt like I was placed in a Super 8.
To top off my VERY DISAPPOINTING stay at this hotel was my service in the lounge. The waiter Dan, was not observent to my needs for service. He walked right past my table on multiple occasions without asking if I needed anything, or to remove my empty glasses. Now that is very POOR SERVICE. He acted like he was misrable with his job, yet willing to converse with other co-workers instead of providing proper customer service to guests. I will never return.
I DO NOT RECOMMEND THIS HOTEL!!
- Official Description (provided by the hotel):
- Built in 1928 through a community labor of love, The Marcus Whitman Hotel & Conference Center - named "2015 Hotel of the Year" by the Washington State Wine Commission - is a downtown Walla Walla landmark where history and luxury intertwine. The property was fully renovated in 2001 and restored to its original grandeur, while adding modern updates to provide a truly luxurious experience for today's traveler. The full grounds include a 133-room hotel with luxury suites, a state-of-the art conference center featuring grand renaissance ballrooms, six on-site wine tasting rooms, and the award-winning The Marc Restaurant - recently named "Restaurant of the Year" by the Washington State Wine Commission - and The Vineyard Lounge. ... more less
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- Also Known As:
- Marcus Whitman Hotel And Conference Center
- Marcus Whitman Hotel Walla Walla
- Marcus Whitman Walla