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“Ok but noisy and breakfast area was crazy”

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Holiday Inn Express Walla Walla
Ranked #4 of 15 Hotels in Walla Walla
Certificate of Excellence
Reviewed 17 August 2013

This hotel is off to the side of Walla Walla in a neighborhood that seems slightly sketch. Across the highway is a prison which Im sure is secure but made me a little uneasy. We checked in late in the afternoon and the place was packed. After we headed out for dinner, we returned to the hotel with hopes of going to the pool. The pool was PACKED and there were kids in the exercise room. We gave up and headed to our room which had elephants above us (we were on the first floor). Our next door neighbors were pretty loud and I could hear a lot in the hallway.

We always travel with a white noise generator and ear plugs but if we had forgotten them, I don't think we would have gotten any sleep. The next morning had a pretty basic breakfast. They were out of boiled eggs and the scrambled eggs were powdered.

Basically....it was OK but not what I wanted while in Walla Walla.

Room Tip: Get a high floor
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  • Stayed: August 2013, travelled as a couple
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1  Thank Jenwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tluthi_gm, General Manager at Holiday Inn Express Walla Walla, responded to this reviewResponded 21 August 2013

Walla Walla has a number of tournaments during the summer that often fill up most of the lodging in area. I’m sorry that you experienced excess noise and disruption on a planned relaxed getaway. Please know that you are always welcome to request a room move to a higher floor is available or for us to address a noise complaint.
We would also love to recommended some wonderful off season weekends to get away to Walla Walla and enjoy a more relaxed and personal tour of the area. The fall offers amazing opportunity to tour the vineyards and meet with wine makers one- on- one.
We hope you will look to visit Walla Walla again near future.
Sincerely

Terra Luthi

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235 - 241 of 380 reviews

Reviewed 13 August 2013

We stayed at this hotel while wine tasting in the area. We were traveling with an infant and a dog.
Overall the hotel was nice, the room we stayed in wasn't bad and the bed was reasonably comfortable. We liked the breakfast. The cinnamon rolls, automatic pancake maker, and bacon were nice compared to the breakfast we've had at various Marriott properties.

Even though I booked several weeks in advance I made the mistake of not reserving a crib or pack and play for our stay. After a pretty bad night with our baby keeping us awake all night sleeping in our bed, I inquired at the front desk about obtaining a crib or pack and play for our 2nd night. They informed me that they had 3 being used already for the next night, one other family was waiting for one, and we would be the second on the waiting list. He took my room number, but we never heard anything.
It would seem to be a relatively inexpensive fix to buy a couple of more pack and plays for those weekends where more than a couple families are staying with babies.
Other issues:
- there were a couple of tables out back where you could eat breakfast outside. it'd be nice if more were added. This is helpful when you can't inside the breakfast area with pets and can't leave pets in the room (or car when it's hot).
- the side door said it required a card key access 24 hours a day, but it was unlocked all the time. it'd be nice to have some security, at least at night.

I'd stay here again and reserve a pack and play in advance. :)

  • Stayed: August 2013, travelled with family
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Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tluthi_gm, General Manager at Holiday Inn Express Walla Walla, responded to this reviewResponded 23 August 2013

Thank you for taking the time to write a review of your recent stay. I do apologize for not having enough cribs on hand. We were recently required to carry a different brand of Crib and will be receiving more soon. As a mother of a little one I must certainly understand the importance of having a crib while traveling and I’m sorry for your sleepless stay.
During our renovation the side entrance were left unlocked and I apologize if that left you feeling uneasy. That will no longer be the case.
We look forward to having you again as our guest and a visitor of Walla Walla!
Sincerely,
Terra Luthi

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Reviewed 11 August 2013

The stay started off with a messed-up reservation giving us one king bed for the four of us. The front desk person tried to change our reservation however she was unwilling upgrade us to the available queen suites without and significant increase in the cost of the room rate. The room was cleaned but the pool and the workout room needs some serious updating, which they are going through. Breakfast was good.

  • Stayed: August 2013, travelled with family
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4  Thank Problemchild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Walla Walla, responded to this reviewResponded 27 August 2013

Dear Problemchild2,

Thank you for taking the time to write us a review regarding your recent stay with us. It is nice to hear that the breakfast served during your stay lived up to your expectations. It is unfortunate the room conditions prevented you from fully enjoying your stay at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 5 August 2013

Friendly staff, very clean hotel and nice quiet location. The breakfast was very nice, better than the usual continental roll and coffee. The staff was always attentive, even if it was just to acknowledge our comings and goings with a smile. Located less than 2 miles from the downtown core and just a quick hop to the freeway. Quiet comfortable rooms and staff quickly took care of our need for extra towels. Would definitely stay here again

  • Stayed: August 2013, travelled with friends
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Thank wascocat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013

A very nice and clean hotel! I saw signs that they were remodeling, but it was not visible or messy.

Staff are very friendly and helpful. Breakfast was better than a continental, but very consistent with what you will find at other Holiday Inn hotels

Rooms were nicely furnished and good size. Most important is the comfortable beds! That will " make or break" a stay for me.

I will be returning to this location again!

Room Tip: Choose a room on the back side away from the highway. I did not hear any road noise, but the view i...
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  • Stayed: July 2013, travelled on business
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Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

Expedia had erroneously booked us for the wrong weekend at this hotel, and would not help us get it corrected. The front desk staff and the general manager of this HEI were extremely helpful in getting us booked for the correct weekend. The room was clean, quiet, and well appointed, and we had a wonderful breakfast. Would definitely recommend this hotel to other travellers.

  • Stayed: July 2013, travelled with friends
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Thank Gayle_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013 via mobile

The friendly and attentive associates at this HIE made our ten day stay a real pleasure! I had several items delivered to the hotel and all were followed with an immediate call to my room to inform me of their arrival.

  • Stayed: May 2013
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Thank MagicTenor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Walla Walla

Address: 1433 W Pine St, Walla Walla, WA 99362-9497
Phone Number:
Region: United States > Washington > Walla Walla
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Walla Walla
#5 Romantic Hotel in Walla Walla
Price Range: £73 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Walla Walla 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Surrounded by wineries,and vineyards,the Holiday Inn Express Hotel welcomes you. Whether you are here for business or pleasure, our location offers easy access to all this community has to offer. The Balloon Stampede, Winery Barrel Tastings, graduations/ events, Walla Walla County Fair, sporting events, art, car and horse shows are a few events held in our historical town. We have 81 spacious rooms, an indoor pool and spa, 24-hour fitness room and business center. We serve a complimentary super deluxe Continental breakfast and every night we make fresh baked cookies and milk. All of our rooms offer either king or queen size beds, microwaves, mini-fridges, irons and ironing boards. Corporate travelers enjoy over-sized desks and ergonomic chairs plus free high-speed wireless and hard wired Internet access. Whether you are in town to sample one of our award winning wines, visiting our beautiful historic downtown , or just getting away to relax, Walla Walla and the Holiday Inn Express have just what you need!! Stay smart at the totally smoke free Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Walla Walla Hotel Walla Walla
Holiday Inn Walla Walla
Walla Walla Holiday Inn

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