Crazy good service from a front desk agent (not management, agent).
I recently stayed at this hotel on a business trip. I left my phone in my room and didn't have time to go back to get it before my flight. I used Skype to call from the airport, desperate, and reached Marta B at the front desk and explained what happened. She was able to locate my phone and offered to either put it in a cab for me or overnight it to my home. Taxi would have been too late so I asked for Fedex. She took it to FedEx herself, packaged it (very well, I might add) and sent it for 8am delivery, then sent me the tracking information. All within an hour.
I simply cannot remember another time when a front desk agent at a hotel took such good care of me. That level of service and personal sense of ownership is remarkable and indicative not just of a dedicated employee, but a well run business.
- Official Description (provided by the hotel):
- Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more less
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- Also Known As:
- The Westin Cincinnati Hotel Cincinnati
- Westin Cincinnati
- Cincinnati Westin
- The Westin Cincinnati Ohio