Everyone knows that when a hotel is "sold out" there are undoubtedly available rooms. I called to make a reservation after seeing availability on a third party website. The VERY kind gentleman I spoke with told me the rooms were in fact booked, and there was not a wait list. When I asked him if he could start a wait list, he said he was unable to. He did say, though, that occasionally they had saved extra rooms for people in town for events (such as Reds games).
I called back the next day to see if there had been any cancellations. This time, the lady was not pleasant at all and told me that was very unlikely and the wait list was at capacity with 20 people on it, so I couldn't be added. She actually advised me to look at the Hilton for availability (where was her brand loyalty?).
A third (and last time) I called back (this morning), I was told there were cancellations but they were unable to book any of those rooms yet. The lady I spoke with told me I needed to speak with someone who's name I do not remember (possibly David), but he would not be in until 9AM.
Overall, I just love Starwood Hotels, specifically The Westin. I didn't want to stay at a Hilton, or a Marriott. Unless they were all unaware of what was going on & hotel procedures, I would have appreciated them being straight-forward.
I apologize for my rant, but I had three different stories from three different employees. I wish they had some sort of open room alert!
- Official Description (provided by the hotel):
- Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more less
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- Also Known As:
- The Westin Cincinnati Hotel Cincinnati
- Westin Cincinnati
- Cincinnati Westin
- The Westin Cincinnati Ohio