I had been a happy Value Place customer since 2009. Whenever I traveled I always looked for and stayed in a Value Place, never again! I relocated to Ohio and stayed at this one for over a year. The last several weeks have gotten so bad I had to move. First off they keep remodeling and raising the rates each time with less than a weeks notice. Second they told us we had to change rooms and gave us only a few days notice before the move. We both work full time and attend school full time and they were just so rude about the whole situation. The last straw came this week when the property manager suddenly quit and some very rude traveling manager locked my door while I was at work and told me I was going to have to pay $250 just to get back in and another $239 for the next week! I was paying a monthly-weekly rate and had always paid on time and yet somehow the computer changed my rate to daily and no one has notified me and so I incurred a ton of late fees which I had no idea about cause the girls at the desk always just took my money and I never saw a receipt except for the credit card charge. When I tried to ask for clarification this very rude manager Sonia told me " just shut up, you are not listening to what I am saying. I am telling you it doesn't matter what you were told before I am telling you that you paid late and either you pay $250 now and another $239 for this week or you can move". She would not look at me while she spoke, just kept staring at the computer and when I asked if she would please look at me when she spoke to me, she just rolled her eyes and walked out of the office without finishing the conversation. I have worked in customer service for 20 years and this lady is not qualified for any customer service industry. Value place, you just lost yourself a longtime customer because of your shady business practices and rude manager. I used to tell everyone I knew to stay at Value Place when traveling but no more. I will make sure none of my family or friends (who are in multiple states) NEVER spend a penny at a Value Place again. I will always regret spending my hard earned money, all $13,651, at a company who does not know how to treat a long time customer!
- Official Description (provided by the hotel):
- WoodSpring Suites Cincinnati Sharonville is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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- Also Known As:
- WoodSpring Suites Cincinnati Sharonville Ohio