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“A pleasant surprise!” 5 of 5 bubbles
Review of 21c Museum Hotel Cincinnati

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21c Museum Hotel Cincinnati
Ranked #4 of 47 Hotels in Cincinnati
Certificate of Excellence
Royal Oak, Michigan
1 review
“A pleasant surprise!”
5 of 5 bubbles Reviewed 6 April 2014

My partner and I stayed at the hotel this past weekend (4/4-6/14) and were pleasantly surprised with the entire experience. To a person, the staff were friendly, hospitable and accommodating in a genuine, but not stuffy, formal way.

The unique thing about the hotel is the traveling exhibits of contemporary art. The yellow 4.5' penguins are an interesting novelty. One even joined us for dinner!

The room was very comfortable, clean, minimalist, but had all the standard amenities plus hook-ups for every electronic advise one might need. Most appreciated were the pillows (firm), bed (firm) and room darkening blinds. The one negative might be the loud noise from the street Saturday evening.

Katherine and Chris at the cocktail lounge were friendly and interested in talking about and explaining the various "artisan" cocktails on their cocktail menu.

We ate dinner there once and breakfast twice. The food was delicious, original and reasonably priced for the quality. Wendell, our breakfast server, was very accommodating, providing us with printed pages about Mariemont.

It was a great experience, we'd go back again and would be happy to recommend it.

Mike

Room Tip: Perhaps ask for a room away for the Aronoff Center.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Acanthus789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 8 April 2014
Dear Acanthus789,
Thank you for taking time to share your recent experience at 21c. We are delighted to learn that you enjoyed the art and the team. It is wonderful to know that we were able to make your stay a memorable one. We look forward to your return to 21c, whether that is in Cincinnati, Bentonville or Louisville.
Once again, thank you.
All the Best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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821 reviews from our community

Traveller rating
    637
    135
    24
    16
    9
See reviews for
128
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 4 April 2014

We stayed here for 1 night in late March. I had heard and read nice things about this location and hotel, so we were excited to give it a try. The staff was very friendly, but that's where it ended. The room (suite) was extremely expensive (higher than a Ritz Carlton), yet offered sparse uncomfortable furnishings and decor that looked cheap and not particularly clean (spots and stains on the carpet, etc.). Even the decor in the bathroom wasn't appealing - looked almost prison like with super bright fluorescent lighting and extremely basic features. Don't know if all the rooms are furnished this way, but this was a disappointment. There was some construction project going on across near the hotel that was extremely noisy and never stopped all night long. I really think they should let you know when you book that construction is going on - we would have chosen elsewhere. The website calls this a luxury hotel and perhaps the other locations are a little more high end - but this one is off the list.

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 5 April 2014
Dear Anne C,
Thank you for taking time to share your recent experience at 21c. We are disappointed that we did not meet your expectations and that you did not enjoy your stay with us. This is certainly not how we want you to remember your visit. We always appreciate a second opportunity, so should your travels bring you back to Cincinnati I hope that you would contact me directly to assist with your reservation. Your feedback is important to us, thank you for sharing.
We look forward to your return.
All the Best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grayslake, IL
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We had originally booked the Residence Inn and inadvertantly put the wrong date in our reservation. Since the Residence Inn was totally booked, 21c was not only able to accomadate us, but they gave us the same rate we had at the Residence Inn. In addition, they gave us and upgraded room. It was so comfy, stylish and clean. Plus they had these really awesome toiletries. They smelled of peppermint, cilantro etc. And they are an art museum and a hotel, which is really neat! Staff was amazing too!!! I highly recommend you stay here! You won't regret it.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bella849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 4 April 2014
Dear Bella849,
We are so happy that we were able to accommodate when things went awry and that you were pleased with the room and amenities. Our museum is designed to "wow" you and our staff aims to amaze you and it's great to hear that we hit the mark for you. Thank you so much for taking time to share your experience and for recommending us. We hope to see you on your next visit to Cincinnati!
All the best,
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westchester county, ny
Level Contributor
166 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

This was our 3rd 21CMuseum Hotel... best lobby art of the 2 hotels and fabulous front desk help !! Very knowledgeable and friendly. Very comfy room on the 8th floor ..with a view of nothing...EXCEPT we had a Yellow Penguin staying with us for the 2 nights we were there. This hotel is in the best location in town... can't wait to return.

Room Tip: Ask to be on a high floor looking out the front of the hotel..
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dh24yaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 4 April 2014
Dear dh24yaya,
Our penguins are an affectionate bunch; it's good to know the one in your room was doing its job. We appreciate your kinds words about our lobby, front desk and especially our staff. Thank you for sharing your experience. We look forward to your return to 21c and Cincinnati!
All the best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

My boyfriend and I spent St. Patrick's Day weekend at the 21c and were thrilled with our stay. Everyone we encountered was friendly and helpful, and the food at the in-house restaurant was excellent. I would highly recommend this hotel to anyone looking for a reasonable but still luxurious weekend away!

Room Tip: If you'd like to avoid the high valet fees, there is more reasonable public self-parking availab...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snwinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 26 March 2014
Dear snwinter,
We appreciate the time you have taken to share your kind words about your wonderful stay at 21c. It's great to hear that you enjoyed the food and that everyone you met was friendly and helpful. We look forward to your next visit. Thanks so much for recommending us!
All the best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentucky
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

Great place to stay. Very comfortable unique room. Well stocked mini fridge with everything you can think of! Fabulous spa. I had a wonderful massage & pedicure. The location is great! We did not try the restaurant as it was rather crowded but looked great.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glittermomma8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 26 March 2014
Dear glittermomma8,
Thank you so much for taking time to share your thoughts about your stay at 21c. We are happy to hear that you were pleased with the location, your room and our spa; it sounds as if our spa specialists took fabulous care of you! We look forward to having you here again and hope you'll have a chance to try out the restaurant next time.
All the best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brooklyn, nyc
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

I absolutely heart 21c. I love the spacious rooms, the lines, the bathrobes, the staff, and the food at Metropole.
Even though I'm based in NYC, I don't get to see enough art given that I'm always traveling. So when I stay at 21c, I am beyond happy when I'm surrounded by so much amazing art. I love the curators - the pieces and themes in the showing bring so much edge into Cincinnati. I hope this boutique hotel sets the tone for the rest of development downtown!

The only downside of traveling to Cincinnati is that taxi drivers don't really know their way around town. But there is 1 company I love - Emerald Taxi, the only taxi company in Cincinnati owned and operated by a black female. Call Edith (5136151784) before you arrive at the airport and she will be there to pick you up on time!

I also have a love series with the penguins at 21c: http://blog.triciawang.com/tagged/lifewithpenguin

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank triciawang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry L, General Manager at 21c Museum Hotel Cincinnati, responded to this review, 20 March 2014
Dear Triciawang,
We are delighted that you are such a fan of 21c. We aim to wow our guests on every level, from the bathrobes to the food to the art and it's great to hear that we've hit the mark so well for you. We should let you know that your blog has won some fans for you here and we are looking forward to your return visit (and if you want to visit the red ones in Louisville or the green ones in Bentonville, we'll let you tell #86 yourself).
All the best!
Gerry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 21c Museum Hotel Cincinnati

Property: 21c Museum Hotel Cincinnati
Address: 609 Walnut St, Cincinnati, OH 45202-2527
Phone Number:
Region: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cincinnati
#1 Business Hotel in Cincinnati
#2 Romantic Hotel in Cincinnati
#5 Family Hotel in Cincinnati
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — 21c Museum Hotel Cincinnati 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Located adjacent to the Lois and Richard Rosenthal Center for Contemporary Art and across the street from the Aronoff Center for the Arts, 21c Cincinnati works to foster the ongoing revival of Downtown Cincinnati and strengthen its role as a cultural destination. Working with the Cincinnati Center City Development Corporation (3CDC), 21c renovated the former Metropole Hotel and embraced the architecture of the historic landmark to create an exciting new space for guests to experience genuine hospitality, view cutting edge contemporary art, and enjoy culinary experiences that celebrates the region's sustainable producers. ... more   less 
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Also Known As:
21c Museum Hotel Cincinnati Ohio

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