I have been to the Horseshoe Casino twice now and unfortunately have been disappointed twice. The first time was with a restaurant inside the casino- Margaritaville. The waitress has dumped water on me (on accidently of course) and did not do much to make the situation better. The service actually became worse after the incident and I was extremely disappointed in the quality of the restaurant. On my second visit a member of my party was denied access to the casino because he only had a paper ID. I understand that the casino did not see the paper ID as a valid form of ID, but if a state issues the piece of paper as a valid form of ID then casinos should accept the form as well. The member of our party was also a retired veteran and the disrespect from the front desk of the casino that was shown was absolutely distasteful. To make matters worse, we called a taxi to pick us up from the garage entrance (where we were dropped off) and the taxi could not pick us up there- they would only pick up in the front of the casino. I had asked the front desk to escort us through the casino to the front entrance so we did not have to walk down stairs and through an alley in heels and they denied to do so. Even the police officer on duty denied an escort. We were then told to walk through the alley (a dark alley at 11pm at night) by ourselves. While walking to the exit in the garage a member of the casino told us that if we did not vacate the property the police would be called- which was what we were attempting to do. As we eventually made it to the front of the casino, we were entering a taxi van when an officer from the casino approached us yelling that the taxi was not for us. She was flashing her light in our eyes and telling us to back up. The taxi van (which could fit all six members of my party) was in fact for only TWO people. I don't understand why the taxi van was for this party when there were taxi cabs waiting as well. All in all I am highly disappointed in this casino and do not recommended attending. There are much better casinos in the area.
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