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“I will never stay here again”

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Hawthorn Suites by Wyndham Cincinnati
Ranked #13 of 49 Hotels in Cincinnati
Certificate of Excellence
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469 reviews from our community

Traveller rating
    245
    150
    49
    11
    14
See reviews for
204
104
33
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Atlanta, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

The executive suite was just what we needed and the pool was refreshing after a long weekend. Thanks, Ricardo for your help and recommendations! You made our stay a pleasant one! We will definitely visit again.

Room Tip: The executive suites on the back side of the hotel are quiet.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Bethany D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, 5 August 2014
Thank you Bethany D for taking the time to share your experience at our hotel! We appreciate it a lot. Ricardo is a great associate and we’re so happy to hear how he made your stay such a pleasant one. We will certainly pass along your compliments to him and we know they will make his day! We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

Very friendly staff that goes out of their way to help you. Ask for Ricardo, he went above and beyond my expectations. The beds were comfortable and the rooms clean. We had a small leak with the bathroom toilet that was fixed promptly before there was a big mess. Excellent location. When I return to Cincinnati, I will definitely return to the Hawthorn Suites. I would highly recommend that anyone else traveling to Cincinnati should stay there also.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Betsyb6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, 14 July 2014
Thank you for taking the time to review our hotel, Ricardo and all the staff here really appreciate it.
We are glad you enjoyed your stay and can't wait to see you again when you visit Cincinnati!
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Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 July 2014

We stayed three night and were very satisfied with the room and staff. It was Ricardo who checked us in. The room was clean with a nice kitchen. The morning breakfast was ok, but nothing to get excited over. The pool was a little small, but ok. Still would recommend this place.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anneliese J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, 11 July 2014
Thank you for your kind review! We appreciate you taking the time to review our hotel, as your opinion is very important to us. We welcome any suggestions to our services, including breakfast items. We are glad to hear that you would recommend Hawthorn to others.
We look forward to seeing you and your family again in the future.
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Essex, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 June 2014

Made a reservation in march for a stay in june. Received confirmation. When I arrived at 5:30 p.m. on the date of our stay- only 1.5 h after check-in-I discovered they had given away our room. As we had travelled 450 km and been on the road for 8.5 h I was miffed to say the least. The woman at the counter said they had run my credit card earlier in the day and it was invalid-it had expired in April. They had tried to call and email, but I did not receive them as we were on the road already. What truly bothered me is that when I told the woman we needed a room, she simply stared. She made no effort to find us another room and in fact blamed us for the problem. I had to insist they make the problem right and she simply kept insisting they had no obligation to assist us in any fashion. Finally, she said they had no rooms available and could do nothing more. After I complained loudly, the manager finally agreed to call around to assist us in finding a room. While he was doing that, my husband walked to the Holiday Inn next door and explained our problem. They had no rooms, but called an affiliate nearby and found us a place. They were super!

The staff at the Wyndham were rude and unhelpful. I understand the card on file had expired, but cannot understand why they hadn't indicated in the reservation that the card would be a problem, as the Hampton Inn had done, nor why they had given away our room so quickly, before the late check-in time. I discovered later that there were several big events in town and I suspect they were able to get the full rate for the room, rather than the discount rate we had been guaranteed. I will not stay with Wyndham again.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
3 Thank Annasgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, 12 July 2014
It is standard hotel practice for every hotel to only accept valid credit cards to guarantee a hotel room. As a courtesy, we tried numerous times to contact you. Also, our hotel did hold a room for you until 6pm even though your credit card was invalid.

If you try to book a reservation on our website, it states right in the box to enter your credit card:
”We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival.”

Upon arriving at our location, you told us yourself that you knew your credit card was expired. As the hotel, we have no knowledge of what was affecting the validity of your credit card. Without a valid credit card, a hotel room cannot be guaranteed.

Also, the front desk clerk was the one who agreed to try and find you a room elsewhere. She did her best calling all hotels she could find numbers for in the Sharonville and even West Chester area before you departed.

We hope that you will give a chance in the future to make a better impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Cincinnati

Property: Hawthorn Suites by Wyndham Cincinnati
Address: 11180 Dowlin Dr, Cincinnati, OH 45241-1836 (Formerly Arcadia Residential)
Phone Number:
Region: United States > Ohio > Cincinnati
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cincinnati
#6 Business Hotel in Cincinnati
#8 Family Hotel in Cincinnati
#8 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Cincinnati 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Cincinnati offers upscale, affordable, all-suite accommodations. The property is located in the Sharonville area, conveniently situated off of I-75 and near I-275 loop, within range of many great local dining establishments and retail outlets. Retire to the privacy and comfort of separate living, working, eating and sleeping areas in your extended stay lodging. Relax in spacious suites that are 50 percent larger than traditional hotel rooms. Watch your favorite movies on our large 42in plasma television with all hi-def channels and DVD player and retire to a wonderful nights sleep with our plush pillow-top mattresses. Whip up your favorite meals in your own, full-sized, fully equipped kitchen. Complimentary hot breakfast and free fiber optic Wifi provided to our guests. In addition, the hotel provides guest laundry, fitness room, and indoor heated pool to our guests. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Cincinnati Hotel Cincinnati
Hawthorn Suites Cincinnati
Hawthorn Suites By Wyndham Cincinnati Ohio

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