Reservations were a breeze, they were courteous on the phone when I called. The problem started when I went to check in. I arrived at 9:30pm. Was given a room 310 (I believe). When I entered the room, the floors had not been vacuumed as there was several items on the floor. On the bathroom wall was a sticker from a new t-shirt. I went to the front desk and told him that the room had NOT been cleaned. He said it was cleared on the maids "cleaned list". He then gave me room 307 and it had no less than 8 hairs inside the made bed and under the pillow. I went back and he told me that couldn't be. I advised him to go look at the bed himself! He went to check 3 other rooms from the "cleaned list" to see which one he could give me. He came back and said only one of those rooms had been cleaned. He gave me that room. When I got in that room 323, the shower had not been cleaned, the bathroom door did not shut and I found out later, the phone did not work.
I asked to speak to the manager and was advised Roy is only there from 9am-4pm period and he is the only one I could speak with. I was given 1/2 of my first night stay free. I was there for 3 nights. I demanded that ROY call corporate to get me more compensation. Upon checking out, I was only given the first night free.
This hotel is not worth the hassle. Pay a little more and go somewhere else where you KNOW your room is cleaned.
- Official Description (provided by the hotel):
- Hotel is only three minutes from Kings Island and Beach Waterpark. Guests will enjoy the outdoor pool, free hot breakfast, fitness area, and meeting space. All guestrooms offer free high speed internet, microwave, refrigerator, iron and ironing board, coffee maker and hairdryer. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Inn And Suites
- Clarion Hotel Cincinnati
- Quality Inn Cincinnati
- Red Roof Inn & Suites Cincinnati North-Mason Ohio