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“Fleas and other issues!!”

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Red Roof Inn & Suites Cincinnati North-Mason
Ranked #25 of 49 Hotels in Cincinnati
Charleston, WV
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fleas and other issues!!”
Reviewed 30 September 2013

We had stayed here several times when it was under another hotel chain and never had any problems. This past weekend, was another story...we had issue after issue. The first 2 rooms they put is in smelled like a skunk. Housekeeping only left us 2 towels for each night..we had 2 queen beds and 3 people in our room. The first morning, the lady working the front desk was also doing the breakfast area. There was no coffee, no milk and no waffle batter. When we asked about the waffle batter, we were told that she didn't know how to refill it...seriously?? We had to go to McDonalds to eat breakfast. But, the absolute worst issue was when my daughter woke up on the 2nd morning and had bites all over her feet. I stripped the bed looking for the culprit but didn't see anything..until I looked at the sheets on the other bed and there were fleas in the sheets. They ended up giving us our 2 night stay for free...but that didn't make us feel any better knowing that our daughter was covered in bug/flea bites. Sorry, but we won't be staying here again.

Stayed September 2013, travelled with family
Helpful?
1 Thank AmyN438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 1 October 2013
We apologize that your stay with us was met with the difficulties that you mentioned. Rests assure, steps will be put in place to correct these issues. Again, we apologize for the inconvenience that you and your family encountered.
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
ohio
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 September 2013

|We was pleasently surprised by this red roof inn .The rooms where as good as the rooms in a pricy hotel. Very comfortable. Easy to get in and out and close to Kings Iland. Breakfast was not the gratest but what do u expext for the price. But all the basics where there. But im not going to a Hotel for the breakfast i go there to sleep and rest.I can recomend this one.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank torwart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 1 October 2013
It was great to see your stay with us was better than expected. We appreciate you for writing your review about your stay. We are also glad that you will recommend us and hope to see you again in the near future.
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Knoxville, Tennessee
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 September 2013

We just got home from our stay at the Red Roof Inn. It is very close to the interstate which was great because we had spent all day traveling. It was quite close to Kings Island and was a quick twenty minute drive into the city. The staff was very polite and friendly, everyone who saw us said hello. The rooms were nice and looked updated. The bed, pillows were very comfortable and my husband and I both slept well. There was a fridge and microwave in our room which was nice because we had extra food that we could keep cold. We ate at the restaurant next door (Frickers) which was very nice and well priced for the food. My only cons were that the pool was closed and it was in the 90's while we were there and the breakfast is pretty sparse. Only waffles, cereal and a few pastries. Other than that it, it is not a fancy hotel but a i'd stay here again just for the good nights sleep.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaws19798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 1 October 2013
We appreciate you for taking the time to write a review about your stay with us. We are glad that your night stay with us was enjoyable. We will take into consideration your note on addition to the breakfast bar items. We look forward in seeing you again soon.
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Columbus, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2013

This hotel has an awesome location which is so convenient to access from 71. When we arrived we were a couple hours before check in and I believe his name was William(Tall man) personally ran to check and see if a room was available at that time for us. Went to the room and found it was very clean except there was a used wash cloth that was hidden up in the shower curtain yet they had definitely cleaned the bathroom. So it wasn't a big deal I dropped it on a housekeeping cart and was on my way. The room had plenty of space and the bed was extremely comfortable. The frig in the room was kind of loud but since we weren't really using it we just turned it off to not bother the desk. The continental breakfast was actually pretty nice and had a good amount of options to chose from. Looks like they need extra help for the breakfast since William was taking care of it and his job at the desk but he wasn't fazed one bit. So kudos to his hard work. There was also a nice younger lady and gentleman that worked the desk there which were very helpful and courteous answering all of my questions as well. I didn't catch their names though. All in all this placed was wonderful(I work in the hospitality industry) and I will stay here every time I visit Cincinnati.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBJ1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 21 August 2013
Thank you for your response about the hotel and the staff. The staff (William) will be glad to hear they were mentioned in your review. We look forward in seeing you the next time you stay with us.
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Jackson
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 August 2013

Stayed here to go to Kings Island. Easy to hit the highway and visit the amusement park. Lots of food places nearby. Courteous staff. Clean rooms. Quiet area. Everything worked in the room. Was not disappointed. No time for the pool. But our room window faced it and it was clean and looked very nice.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wesley1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 21 August 2013
Thank you for your review, it was great to read and other guest will appreciate your review when they are planning their trip to the Kings Island Park. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, WV
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2013

First the pluses: A good location, room recently redecorated, fridge/freezer, microwave, good prices, comfortable beds, good cooling system, free wi-fi, room was quiet. Doors didn't bang.

And now the minuses: Stains on carpet in hallways, room door was ajar when I first arrived. Carpet beside jacuzzi was shredded, leaving exposed staples that cut my foot. I placed a towel over the exposed area to solve the problem. Shower pressure was low, and no OJ at breakfast.

Nonetheless, I would probably stay here again in a pinch because the price is really good.

Stayed August 2013, travelled solo
Helpful?
Thank crwtennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, General Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 21 August 2013
Thank you for writing your review about your stay with us. We having taken the necessary steps to correct the issues that you mentioned. As always, we appreciate all guest review and look forward in seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsport, Indiana
Level Contributor
8 reviews
3 hotel reviews
Reviewed 7 August 2013

The rooms are newly and modernly decorated. Loved the colors, the lamps, and pictures. Very clean room and excellent check in service. Very helpful staff and 5 min from Kings Island! Would definitely stay again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy S, Manager at Red Roof Inn & Suites Cincinnati North-Mason, responded to this review, 21 August 2013
Your review was pleasant to read and your comment will be shared with the staff. At RRI we strive to make our guest's entire stay one of enjoyment. We look forward in seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn & Suites Cincinnati North-Mason

Property: Red Roof Inn & Suites Cincinnati North-Mason
Address: 8870 Governors Hill Dr, Cincinnati, OH 45249-1338 (Formerly Clarion Inn & Suites)
Phone Number:
Region: United States > Ohio > Cincinnati
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 49 Hotels in Cincinnati
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof Inn & Suites Cincinnati North-Mason 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Hotel is only three minutes from Kings Island and Beach Waterpark. Guests will enjoy the outdoor pool, free hot breakfast, fitness area, and meeting space. All guestrooms offer free high speed internet, microwave, refrigerator, iron and ironing board, coffee maker and hairdryer. ... more   less 
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Cincinnati
Quality Inn Cincinnati
Red Roof Inn & Suites Cincinnati North-Mason Ohio

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