It is how a hotel manages the problems that defines it's real character. Although this a beautiful hotel it is poorly managed. I spent the night here and got a room where the temperature was over 85 degrees and could not be adjusted. After sweating and not being able to sleep Mgmt came up two different times and could not change it. At 4:30 am they changed my room. That worked but not getting very much sleep. I went down tothe desk to check out and was told that they would be happy to discount this 300 room 30%. I told them this was unacceptable I expected a free night. After waiting for a while the front desk manager came back to me to inform me that Denise vandersall the general mgr would only allow this discount because they accommodate me at 4:30 am and the only issue with the room was I didn't adjust the thermostat. This was a very insulting experience and huge disappointment for such a nice place. It is not the real estate that makes a hotel special it is the people and how they deal with issues. This Mgmt team failed and did not my expectations at all. It's a great place to stay as long as you don't have any issues. In a economic time like this high end hotels need to exceed expectations not just meet them.
- Official Description (provided by the hotel):
- Small, luxury boutique hotel built in 1882 and listed on the National Register of Historic places. Proud member of Hisotric Hotels of America and Preferred Hotels International, The Cincinnatian Hotel celebrates its 130th year this September. Boasting of a wide range of accommodations, this namesake hotel of Cincinnati is the perfect home away from home destination for those who want something simple or something grand. Call for details. ... more less
- Reservation Options:
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- Also Known As:
- Cincinnatian Hotel Cincinnati, Ohio