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All reviews fire pit trundle bed huge walk in closet shuttle stop zion national park desk area outstanding property gorgeous backdrop beautiful hotel exercise room main lobby newer hotel well run hotel complimentary breakfast heated pool the entire hotel loved our stay here
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Reviewed 2 November 2017

Very modern and comfortable suite for a family of four using the king bed and sofa bed. Ample parking and very close to the shuttle shop to Zion. Good selection of your standard breakfast items. It is one of the more expensive places in Springdale and it can get pretty pricey during peak times. Would stay there again.

Room Tip: Lower floors is best for access.
  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 4BandE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017 via mobile

Hotel is new and beautifully situated to enjoy view of the Watchmen peaks of Zion. The suite was spacious and well-planned combination of bedroom and living room. Everything is new and clean. There is a heated pool and fire pit outdoors, plus nearby restaurants.

The staff was ok. The front desk receptionists were not sympathetic nor able to provide direction on how to obtain hotel points despite use of online booking consolidator. Additionally, they complained about guests asking to switch rooms - and stated that guests should know that October is busy season so difficult. (As a guest, I thought that it never hurts to ask - especially if room is near noisy people as cited.)

Housekeeping left cleaning supplies in our bathroom. Everything was clean, but weird discovering towels and sprayer next to sink and our toothbrushes.

Breakfast attendant was self-absorbed and did not respond to greeting of “good morning.” Breakfast was high-quality with eggs, meats, cereal, pastries and fresh fruit including berries. Attendant was good at cleaning but slow to recognize when items were out and needed to be refilled.

Overall the facilities and location are great, but staff is mediocre and seemed annoyed when interacting with guests.

Stayed: October 2017, travelled as a couple
2  Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ensign H, Front Office Manager at SpringHill Suites Springdale Zion National Park, responded to this reviewResponded 31 October 2017

Hi Jill K,
Thank you for taking the time to share your experience on your recent stay at the SpringHill Suites Springdale Zion National Park. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay. Please accept my sincerest apology for the staff not living up to your, or our, expectations and not providing you with warm, genuine interactions. Despite you enjoying the other amenities of the hotel, we understand the human factor makes all the difference in your experience. As a Guest Services Manager, I see I have opportunity for additional training and I thank you for bringing this to our attention.

I apologize if any confusion was made in terms of receiving Marriott Rewards points despite being booked through a third party. While we greatly appreciate your loyalty to Marriott and for choosing to stay with us, we unfortunately do not determine these policies at the property level as these are the terms set forth by the Marriott Rewards program. I truly hope this didn't negatively impact your loyalty to Marriott and your overall experience too much. I hope we are able to welcome you for another stay in the future as I am confident these issues will be isolated and our team will provide you with an amazing stay. Thank you again for taking the time to share your thoughts.

Kindest regards,
Jenna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

On the south side of town this large hotel has great facilities including a heated outdoor pool and a deck with an open fire, great for the cooler evenings when you want to star gaze. The rooms are big and very modern, ours had a fridge and microwave over with a small sitting room area. A free buffet breakfast was included and you are a 5 minute drive from the park entrance, ideal.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ensign H, Front Office Manager at SpringHill Suites Springdale Zion National Park, responded to this reviewResponded 31 October 2017

Hi Dave T,
Thank you for taking the time to share your experience on your recent stay at the SpringHill Suites Springdale Zion National Park. With a spirit to serve, we take pride in providing every guest with a memorable stay. Your positive comments about the rooms, breakfast and pool deck tell me you had a great time while visiting and I am so happy to hear that. I can only hope we are able to welcome you again the next time your travels bring you to Zion National Park.

Best regards,
Jenna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Fantastic hotel in a beautiful setting.
Just a bit outside the Park and near many restaurants/main street. Background is breathtaking.
The room was excellent. Spacious, comfortable and clean.
Breakfast was a delicious variety.
Pool area was very nice; plenty of chairs.
Plenty of parking available.
Absolutely would recommend this property.

Stayed: September 2017, travelled solo
Thank ozbound08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

We stayed as a family of 4 in a two Queen suite. The hotel is extremely clean and the accommodations were well maintained, new appearing, and very comfortable. Included breakfast is good, though pretty standard fare for this level of accommodation and includes the typical buffet style items such as: eggs, hot/cold cereal, waffles, breakfast meats, yogurt, hot/cold drinks, and fruits. The outdoor pool is very nice and there is a large hot tub. The views from the hotel are outstanding...consistent with the location. The hotel is very near to the Zion National Park entrance, our reason for coming and many local restaurants are within walking distance for lunch or dinner. We had a wonderful stay and were pleased with this hotel!

Stayed: October 2017
Thank JoeyPeligroso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ensign H, Front Office Manager at SpringHill Suites Springdale Zion National Park, responded to this reviewResponded 20 October 2017

Hi JoeyPeligroso,
Thank you for providing some insight into your recent stay at the SpringHill Suites Springdale Zion National Park! Based on your positive comments about breakfast and our outdoor pool it sounds like your family had a great time!

We appreciate you taking the time and we hope to welcome you for another stay in the future!

Best regards,
Jenna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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