I made reservations in April for a room with a balcony. When I arrived (in September), they told me that there was a "maintenance" problem with the room and they had to move me. The room they gave me had NO ATMOSPHERE - not even a picture on the wall, NO VIEW but lots of noise from the water sprinklers and it resembled a garage with beds. When I complained, the concierge said: "If you don't like it, leave; find someplace else, and there is no place else in Springdale, everything is booked." Zion National Park is gorgeous, the surrounding area is too, and I planned and anticipated this trip for months. There are so many tourists in that area of Utah that many business owners must feel we are all interchangeable and replaceable. But to remove all kindness and sympathy from your interactions with guests is sad news. I would never stay in the Driftwood again on principle, even if there were no other rooms in Springdale available.
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- Also Known As:
- Driftwood Hotel Springdale
- Driftwood Lodge Springdale, Utah