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“I fell in love”

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Falcon Heights Hotel
Ranked #2 of 14 Nanyuki Town B&B and Inns
Certificate of Excellence
Nairobi, Kenya
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“I fell in love”
Reviewed 19 August 2014

The rooms were amazing, I could hardly believe that such a place existed in Nanyuki.The good was great and the staff was very friendly and helpful. The shower got tooo hot though and regulating to the right temperature was pretty hard!I will definetly visit again with my fiance.

Liz Nrb

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank LIZ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear Liz,

We did fall in love with you too! Thank you for discovering us.
Our apology on the shower temperature challenge. We have since regulated it.

We are looking forward to hosting you and your fiancé again. And our ever helpful staff and amazing rooms await your return!

Kind Regards,
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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110 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Saint Louis, Missouri
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 July 2014

Walked into my Suite and couldn't believe that anything like this existed in Nanyuki. It is hands down LAS VEGAS quality. Why this place isn't the most well known hotel in Nanyuki surprises me. Spend 4 days here with parents and family and loved everything about it. The rooms are 5-7 star quality and the grounds are very well taken care of. Breakfast had Omlete bar and breakfast buffet was excellent. The staff was very welcoming and made this place very comfortable. We will be back.

Room Tip: It is close to Ol Pejeta Conservancy and also less than 5 min from downtown nanyuki so no need to sp...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sam4travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear Sam,

Thank you for rating us as ‘Nanyuki’s Finest’. Your comparison of us to LAS VEGAS was indeed uplifting!
It was a pleasure hosting you and your family for the 4 days. Your remark on our hotel having a 5-7 star touch is such an honor and we appreciate your recognition of our staff as welcoming.

We look forward to having you back!

Kind Regards,
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 May 2014

I had been looking around Nanyuki for fairly priced accommodation and meals and was quite hard to get one. Upon looking in the web I came across this hotel. I was very surprised about:
1. Efficiency at the Front Office.
2. The hospitality from all staff...
3. The rooms were very clean and made you feel to stay there and not to go out of the room!
4. Booked on half board and the meals were very good and the serving staff very courteous.
All in all I would not look around for another place of accommodation for a while to come.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Silas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear Silas,

Thank you for taking time to post your enjoyable experience of our hotel .

The areas that surprised you, “Efficiency of Front Office, hospitality from all staff, very clean room, good meals and service “are as a result of passion and trainings embraced highly as part of our quality service delivery.

It will always be our pleasure to host you!

Kind Regards,
Gaspar Gafumbe
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 May 2014

A colleague booked us into this hotel and I had no idea what to expect. It was lovely, with very friendly and helpful staff, and the food was delicious. After a challenging few days in remote Kenya this felt like an oasis, but not over-the-top.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HeatherGrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear Heather Grady

It’s always a pleasure hear you were booked by a third party and live to tell a good story.
We are glad you found our hotel lovely and we shall continue to offer that consistent, personalized and impeccable quality service that enhances the “being in an oasis” experience

Thank you and we look forward to hosting you again

Kind Regards
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
1 review
Reviewed 12 April 2014

Having been there for one week me and my wife really enjoyed the ambience,customer experience from staff and the room service.the hotel is very clean,well maintained and full of love from the staffs.the rooms are spacious and well structured,nice bath tab,wardrobe,shaving place etc.room 106 has a nice balcony facing mt Kenya and full of nice,smelling beautiful flowers.our moments will not miss exemplary services of staffs like general manager Caspar,and the following nice well trained professionals Amos,Dominic,Priscilla,Mercy and my all time best friend I met their Mr peter.We love you guys for the good and supportive services you offered to us.To those who plan to visit Nanyuki,this the is place full value for your money.Falcon heights .see u soon with a lot of friends.Congrats.kimanimwangi00@yahoo.com

Room Tip: Room 106.i believe spa and fitness facilities will be in place soon.generally it's a very excell...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear Patrick,

Hosting you for one week was a great pleasure.
It’s an honor that you rate our ambience, customer service and especially room service as brilliant! Thank your very much for your recognition of our professionalism and the all-round review of the rooms.
We value you very much and your recommendation of us to people visiting Nanyuki is much appreciated.
The beautiful balcony of Room 106 welcomes you back! This time with fresher flowers and the ever beautiful view of Mt. Kenya!

Kind Regards,
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleckheaton, United Kingdom
2 reviews
Reviewed 30 March 2014

clean, efficient, great value for money, the rooms were top class 5 star infact! staff were accomodating and nothing was to much effort, we stayed there one week while we were doing business in Nanyuki and would most definatelly go back when we go back to Nanyuki.
for instance we arrived well after breakfast had finished and we were staving after a long road trip, it was no effort for them to show us to the restaurant and give us a late breakfast, its not a huge hotel about 12 rooms or so, so the personal touch is not lost. great swimming pool as well. the only reason i gave 5 star to service and sleep quality is because it will not go to 6 !

Room Tip: this hotel is about 1 kilometer from the main Nanyuki town so its nice and quiet, rooms are ready fr...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Dear David,

We are honored that you felt our rooms, service and sleep quality were above a 5 star touch! We are not there (6-star) yet but thank you for the heartfelt feedback. In our eyes, you are indeed the 6-star-guest!
It was a pleasure hosting you for one week. I hope you enjoyed Nanyuki as well.
I definitely wish to host you again. Prompt breakfast, our heated swimming pool and that same personal touch is what you will find when you come back!

Kind Regards
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 March 2014

i was very happy staying at this hotel & would love to go back. The rooms including the bathrooms & hallways were spotlessly clean at all times. The food was very good, we gave them a small suggestion on the dessert which was taken well by the team. They had a swimming pool and a play area so it is ideal for families. Priscilla, i think who is part of the PR team was so helpful at all times, she is an amazing person. The room had drinking water, tea/coffee, e.kettle. i was overjoyed to get good quality herbal tea in the room as well. The internet access was free and good too. i absolutely loved this place.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kenyan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan F, Owner at Falcon Heights Hotel, responded to this review, 1 October 2014
Thank you very much for taking your time to review Falcon Heights Hotel. Your feedback was quite valuable to my associates and it goes a long way in motivating us to excel even higher.

The suggestion on dessert has added a special touch to our restaurant and the kitchen team as we strive to make the hotel an ideal destination for families.
Priscilla has been a jewel at the hotel and we appreciate yoecour rgnition of her all-round assistance.
Quality herbal tea and reliable Wi-Fi will be waiting for you when you come back!

Kind Regards,
Gaspar Gafumbe
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Falcon Heights Hotel

Property: Falcon Heights Hotel
Address: 722 Nanyuki-Rumuruti Highway, Nanyuki Town, Nanyuki Municipality 10400, Kenya
Phone Number:
Region: Kenya > Rift Valley Province > Laikipia County > Nanyuki Municipality > Nanyuki Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 B&Bs / Inns in Nanyuki Town
Number of rooms: 17
Official Description (provided by the hotel):
16 luxurious rooms and an executive 2 bedroom cottage. Features include spacious room and bathroom, key card lock, plasma TV, phone, safe, free Wi-Fi, hair dryer and shaving unit, study corner, plush lounge chairs with complimentary water and tea service. There is a scenic pool next to the cocktail and coffee bar with a view of the beautiful lawns. Falcon Heights offers the guests consistent, personalized, impeccable, '5 star quality' Services at an affordable rate. ... more   less 
Also Known As:
Falcon Heights Hotel Kenya/Nanyuki Town

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