It is surprising how often when we pay a high price, we expect a high quality of service and how often we are disappointed. We checked in the hotel yesterday hoping to get a good service since Outrigger is said to be a 5* hotel. The check in was efficient, the room was nice with a very large bed and a big bathtub and a nice view. We went for the main bar and order two drinks and the waiter brought our drinks 15minutes later. This was surprising since there were not many guests near the bar at that time. the second time we order it took even longer. We ordered one mocktail and even more surprising is that each time they bring the drink, it is different from the previous one. Dinner was strange, definitely not the food which was very very good, we liked the food a lot, but the service. It was as if we have to search for the waiters to get water or a cocktail, same problem the drinks took way to long to be served. Indeed the service is very poor. Unfortunate to say but even a small restaurant we can get better service and more effectively trained staff. We called reception for turndown at night and when we came back nothing was done. Same for today when i personally asked a room attendant to do our room knowing we are going to check out late., nothing was done. Same problem at the bar when we went there at noon, not enough staffs working, service was delayed and we got our drinks after 30 min. Its deceiving how the hotels usually promote themselves by saying that they will provide the best service and how the service is so bad that they ruin one's perfect day.
- Official Description (provided by the hotel):
- Outrigger Mauritius Beach Resort offers an absolutely breathtaking beachfront location alongside the turquoise lagoons of the Indian Ocean. Nestled in the nature reserve of Bel Ombre, this stunning new deluxe property blends the needs of the most sophisticated traveller with the charm and tradition of an early 17th century Mauritian sugar cane plantation. All rooms offer sea views or absolute beach frontage and the resort features four swimming pools and three restaurants to suit all tastes, from Mauritian, Asian, International and fine dining, to beach and poolside options. Unwind at one of our four swimming pools, relax in the Navasana spa with jacuzzi, hammam, sauna and solarium, or simply explore the Domaine de Bel Ombre Nature reserve. For those looking for a more active break the resort offers an array of sports activities on both land and water, including a fitness centre, tennis courts as well as a water sports centre. A supervised kids club with its own pool and a daily children's programme is also available. ... more less
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- Also Known As:
- Outrigger Mauritius Beach Resort Bel Ombre