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“surprisingly bad service”

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Outrigger Mauritius Beach Resort
Ranked #5 of 6 Hotels in Bel Ombre
Certificate of Excellence
Mauritius
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“surprisingly bad service”
Reviewed 6 July 2014

It is surprising how often when we pay a high price, we expect a high quality of service and how often we are disappointed. We checked in the hotel yesterday hoping to get a good service since Outrigger is said to be a 5* hotel. The check in was efficient, the room was nice with a very large bed and a big bathtub and a nice view. We went for the main bar and order two drinks and the waiter brought our drinks 15minutes later. This was surprising since there were not many guests near the bar at that time. the second time we order it took even longer. We ordered one mocktail and even more surprising is that each time they bring the drink, it is different from the previous one. Dinner was strange, definitely not the food which was very very good, we liked the food a lot, but the service. It was as if we have to search for the waiters to get water or a cocktail, same problem the drinks took way to long to be served. Indeed the service is very poor. Unfortunate to say but even a small restaurant we can get better service and more effectively trained staff. We called reception for turndown at night and when we came back nothing was done. Same for today when i personally asked a room attendant to do our room knowing we are going to check out late., nothing was done. Same problem at the bar when we went there at noon, not enough staffs working, service was delayed and we got our drinks after 30 min. Its deceiving how the hotels usually promote themselves by saying that they will provide the best service and how the service is so bad that they ruin one's perfect day.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank sweetnavisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, General Manager at Outrigger Mauritius Beach Resort, responded to this review, 11 July 2014
Dear Valued Guest,

First of all we would like to thank you for having taken the time to share your views on this travel forum.

We are sad to read that your stay amongst us were not to your expectation. Each of the incidents you brought up has been comprehensively reviewed with all concerned as it is certainly not the standard upon which we want to achieve.

We are also quite surprised as during the same week-end of your stay, we have received extremely good comments on our restaurant and bar service.

We have taken good note of your valuable comments as these will truly help us to monitor and improve the quality and consistency ofour services and facilities, even further.

Once again thank you for having taken the time to let us have your impression and we look forward to welcoming you back to Outrigger Mauritius Resort and Spa.

Kind regards,

Frédéric Chrétien
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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Edinburgh, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2014

Spent the most enjoyable 10 days ever at the Outrigger Mauritius in June. Weather could have been better, but it was winter season, so wind & showers were to be expected. This did not detract from the comfortable room, amazing facilities and food to die for.
The 'icing on the cake' was the excellence of all the staff. They were so friendly & mannerly & could not have done enough for you.
The whole holiday exceeded our expectations

Room Tip: All rooms had a sea view
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aileen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, General Manager at Outrigger Mauritius Beach Resort, responded to this review, 11 July 2014
Dear Valued Guest,

Thank you for having dedicated your time sharing you experience amongst us.
We are delighted to read that you enjoyed your stay at the Outrigger Mauritius Resort & Spa and that overall you found our hotel and service exceeding your expectations

Your verykind words have been conveyed to the whole team and for which we are deeply grateful.

We reiterate our thanks andwe are looking forward to welcoming you in a not-too-far future for another Outrigger experience.

Kind regards,

Frédéric Chrétien
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 28 June 2014

We have just returned from the most fantastic 10 night holiday at the Outrigger Hotel in Bel Ombre, Mauritius. We had booked the Hotel to celebrate a very special wedding anniversary and it surpassed all our expectations. The welcome and check in was efficient, friendly and calm and we were upgraded from a beachfront club room to a beachfront junior suite and it was truly beautiful. We woke every day to the sight and sound of the ocean and the impeccable surrounding grounds and the room itself was very luxurious and beautifully furnished. The Management also delivered a bottle of champagne and treats to our room and made us feel very special indeed.
Every part of the holiday was excellent from the facilities to the food ( and one group of entertainers - 'Diamond 4' - were exceptional!) but the very, very best part was the Staff. We have never been treated to such exceptional levels of service anywhere else on our many travels and again we were made to feel very special all day, every day. Staff took time to talk and certainly took great care of us bringing regular fresh water and fruit by the pool or on the beach and tapas and nibbles with drinks etc - all beautiful and greatly appreciated. It was almost unbelievably wonderful to lie by the infinity pool with the ocean right next to you!
Special mentions go to Bhevin, Danish, Kisham, Jaresh, Mackenzi, Rebekah and Ashvina. Thanks also to the Managers (Hurvid and others) who also took time to speak to us and check everything was well. The General Manager, Francois Morat, also regularly went out of his way to ensure we were pleased with all the facilities etc and it was lovely to feel we really mattered.
I could go on and on about this wonderful Hotel but the words could never properly explain how fantastic our whole holiday was. We would have no hesitation recommending this place of pure paradise and we will certainly return. Thanks go to all the Staff - you made our holiday.

Room Tip: The beachfront rooms and suites right by the ocean are beautiful but all the rooms looked really lov...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank LynnWhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2014

We stayed at Outrigger for a week at the end of April and had a fantastic time. We could not leave the pool and Bar Bleu as it was so amazing. The family room was perfect and exactly what we needed for us and our two little children. We did not experience any of the negative things I have read here but I have to admit the sand footpaths can be a bit annoying in the rain and the spa is expensive! But these comments are not a complaint, our holiday was absolutely perfect. The staff worked hard and management made it clear that they wanted everybody to have a wonderful time. We were especially impressed with Nandinee and Hemant, working all hours of the day. I would love to go to Outrigger again, if only to swim in that fantastic swimming pool!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Busy_traveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2014

We were lucky enough to spend our first few night in Mauritius at this stunning hotel i have to say the resort itself is amazing, I loved the openness and space that it has to offer. The beach is the best on that stretch of coast and the bar service was fantastic.

the pool area again is beautiful and plenty of space to move around... great idea having the kids club between here and Edgewater Restaurant,fab for families. It also has a Swim up bar.... always a bonus :-)

the rooms are lovely, very clean and spacious. the bed was amazingly comfy! on arrival we were talked through all the room amenities which was great, cases arrived soon after followed by another visit to make sure we were settled and everything was ok. The bathroom was spacious with double sinks, wardrobe and huge bathtub! The shower even led out into your own little enclosed garden.

LOVED the concept of Mercardo, the different food stations are a fab idea and provide a wide variety of different foods to savour, every bit was very tasty and nice to have a mix and match of international cuisine. the Kids area is also a fab idea ... i'm sure that will be a hit with the families. the restaurant itself is a very relaxed setting with the different levels of seating and the comfy booths make it a great experience.

the Bar Bleu menu is very easy to read ie what is included in the different packages, also a good choice for All Inclusive guests. drinks prices were reasonable and plenty of choice. Great to be able to eat your lunch on a sun lounger on the beach... perfect for a holiday!

The beach is beautiful, gently sloping into the Indian Ocean with plenty of space.

the Edgewater is a fab restaurant with a great variety of food options, with a beautiful beachfront setting.

We had a walk round the resort which feels so spacious that even if it was full it still wouldn't feel busy. The 2nd quieter pool looked very relaxing and offers loads more beach space.

We also visited the Plantation Club were you can enjoy the fine dining restaurant. it has a great pool and bar area along with its very own tea room.... Very cute!

There are a variety of water sports available for the more active guests, or a fab stretch of beach for your morning stroll.

As this hotel has no dress code it's has a fantastic, relaxed atmosphere within 5* surroundings, it makes you want to dress up but with no pressure ... something that is refreshing for a resort of this standard. I would never think of dinning in shorts & t-shirts but nice to know you don't have to wear your posh dress unless you want to of course. The only exception I think is at the Plantation Club were surroundings are more formal.

Overall we loved the hotel and have to say it was our favourite from the 4 we visited on this trip, keep doing what you are doing … you have a fab team who work very hard to ensure clients are happy and made us so welcome that we didn't want to leave (you know who you are)

there are always going to be teething problems with new hotels but the managing staff are working hard and appreciate any feedback to help them improve the resort. If your not happy give the team chance to put it right, which they will always endeavour to do....no problems can be solved unless it is brought to there attention at the time.

I have been lucky enough to experience many of the hotels in Mauritius and this is definitely one of my favourites and is a hotel which is trying something a little different but still very much Mauritian.
… hopefully we will be back very soon for another visit xxxx

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sami_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2014

Staying at the outrigger for an event I'm part of. Great service very personable but thanks to dome idiot who stole money out of my wallet which was in my bag in the closet the experience that would have been excellent has turned into a disaster . Sad as this is why countries like Mauritius get a bad reputation and mostly decent people get pulled down. No one from senior management has even contacted me to apologise for what has happened. The police has taken a statement and the hotel is resting easy on that ... Not sure if any action has been taken by the hotel on their own behalf

  • Stayed June 2014, travelled on business
    • Service
Helpful?
13 Thank duewest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014 via mobile

We have just returned from two weeks in mauritius staying at the outrigger and wish we were back there!

The staff from gardeners, waitstaff, barstaff, reception, concierge, kitchen staff and chefs, pool staff, spa, management, housekeeping, and the wonderful kids club ladies all made our stay wonderful and they couldn't do enough for us. They always had a smile on their face and replied to our needs with "my pleasure".

The range of food is large and they continually change things so you don't get bored. A good Buffett is hard to do constantly and they do it well. The chef Jerry is sourcing the best produce he can and locally if possible which was great to hear. If you like wine and cheese a tasting with him and the head sommelier is well worth booking.

The resort is spacious and well laid out so you don't feel onto of each other. The pools are lovely and the ocean is great. Watch the bits of coral but again the resort has staff sweeping it up daily but Mother Nature just keeps bringing it in :)

They were always looking for improvements so I think it will get better and better! We really had no complaints.

The spa was a lovely morning, a bit pricey but a great treatment and felt very relaxed afterwards.

Hopefully we will return soon!! Thanks again outrigger!!

Stayed June 2014
Helpful?
4 Thank Emma N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Outrigger Mauritius Beach Resort

Property: Outrigger Mauritius Beach Resort
Address: Allee des Cocotiers, Bel Ombre, Mauritius 61010
Phone Number:
Region: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Bel Ombre
#5 Luxury Hotel in Bel Ombre
#5 On the Beach Hotel in Bel Ombre
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Outrigger Mauritius Beach Resort 5*
Number of rooms: 181
Official Description (provided by the hotel):
Outrigger Mauritius Beach Resort offers an absolutely breathtaking beachfront location alongside the turquoise lagoons of the Indian Ocean. Nestled in the nature reserve of Bel Ombre, this stunning new deluxe property blends the needs of the most sophisticated traveller with the charm and tradition of an early 17th century Mauritian sugar cane plantation. All rooms offer sea views or absolute beach frontage and the resort features four swimming pools and three restaurants to suit all tastes, from Mauritian, Asian, International and fine dining, to beach and poolside options. Unwind at one of our four swimming pools, relax in the Navasana spa with jacuzzi, hammam, sauna and solarium, or simply explore the Domaine de Bel Ombre Nature reserve. For those looking for a more active break the resort offers an array of sports activities on both land and water, including a fitness centre, tennis courts as well as a water sports centre. A supervised kids club with its own pool and a daily children's programme is also available. ... more   less 
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Also Known As:
Outrigger Mauritius Beach Resort Bel Ombre

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