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“Paradise hotel”
5 of 5 bubbles Review of Tamassa

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Tamassa
Ranked #1 of 6 Hotels in Bel Ombre
Certificate of Excellence
Port Louis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Paradise hotel”
Reviewed 2 January 2014

Thamassa hotel is a very nice place to stay with your family or friend.It is a very nice place to stay so beautiful and calm.At night when you stand in the reception and look at the restaurant it's just fabulous, no word to praise that.Its service was very nice.Mr Nishad was very nice to us,always at our service anytime, he had provided us with everything we had ask for.All my friend and me really appreciate this guy and his service.Thump up to that guy.The food also is very delicious.I really appreciate their customer service, they were very nice and polite.For sure i really will go there again and also tell all my friend to go there.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MuzzammilJaunoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 4 January 2014
Dear Guest,

Thank you for the beautiful feedback.

I cannot agree more with you, reference to the view from the reception. Sometimes, when the day is very long, I just come down and watch the beautiful view infront. It relaxes you.

At Tamassa, Team Members seek opportunities to make each moment matter and help our guests celebrate life.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Bel Ombre
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 January 2014

Guys i am inviting you to go and experience Tamassa services. 16th times staying in this hotel make me want to come more and more. Lets start with the warm welcome of all reception family members. Follows by the room service, room is always clean and the confort is outstanding, minibar is being filled everyday. The landscape and the beach are very beautiful and well maintained. Very helpful staff in all restaurant and bars staff. Special thanks to Ajay, Sajeed, Rajeev, Priya, Ravi, Ooma, Parvesh, Bholah and so many mores.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kolosa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 4 January 2014
Dear Kolosa,

Thank you for an amazing feedback.

Your loyalty towards Tamassa makes me speechless, and I am glad that Team Tamassa has been consistent in helping you celebrate life.

At Tamassa, we explore every single opportunity to provide best hospitality to our esteemed guests.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton in Ashfield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

From the moment we arrived to the time we left what struck us most about the Tamassa was the friendliness of all the staff. Nothing seemed too much trouble. The beach restaurant was our favourite , however the show restaurant was a pleasant surprise with the staff making a great effort every night to put on a different theme night. Each morning we were greeted by smiling staff in the restaurant particularly Sakun on the omelette counter.
The setting of the hotel is wonderful, right by the ocean with three pools and a very tranquil spa.
There are plenty of included activities throughout the day. My husband went biking whilst I tried yoga on several occasions by the beach or a glass bottom boat trip to view the coral amongst other things. There are far more energetic activities like water skiing if you want this but we came to just relax and take home some wonderful memories of the island and its people

Room Tip: We had a beach room which was worth the extra expense for the view. All the rooms face the ocean bu...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 2 January 2014
Dear Guest,

Thank you for an amazing feedback.

I am delighted to learn that you had a great time at Tamassa.

At Tamassa, Team Members seek opportunities to make each moment matter and help our guests celebrate life.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bel Ombre
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

Saving up for 2 years for a holiday ! Feels like my hard eared money was not the value I was hoping for. The full board was like getting a 3 star or even same days 2 star. We had spend 8 days relaxing at the beach, only saw one waiter for the 8 days ! Room 1014 and 1015 tents going up and down in front of the rooms with works working till 12 at night feels like a construction site at times !!!!
For the rest it was ok the entertainment center very good and friendly staff - luckily for that. And we where not the only guest that felt like that.



  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Conrad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 2 January 2014
Dear Mr. Conrad,

Thank you for taking the time to review our resort.

It was good to talk to your goodself over the phone.

At Tamassa, we welcome constructive feedback, as it helps us to become better and we strongly believe that the road to perfection is always under construction.

Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.

If you ever come back to Mauritius, we would like to have the opportunity to demonstrate the true Mauritian hospitality in Tamassa style.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 December 2013

This was our second visit to Tamassa, we loved it the first time around, i’d recommended it to some of my friends who visited in the UK summer, and this time I brought my parents to show them how amazing the place was. Even though we had a excellent time on this visit sadly Tamassa let themselves down.

First the good. The food is excellent, the rooms are spacious, and the grounds, pool and beach are immaculate. What makes Tamassa so good however is the people who work there, Rajiv, Vissen and Runga are all truly exceptional and I was so glad to see them all again when we arrived.

Big thanks also to Devianee, Sajeed and Sanoo at Playa, and also to Teddy and Francjo at the B-Bar for your brilliant service.

This time my partner tried out the Spa facilities which were excellent and she throughly enjoyed her massage.

Now sadly the bad. A bunch of the staff this time were young and working there temporarily during their summer holidays. Some of these i've mentioned above and they were excellent. However quite a number of others were very lost and confused. This resulted in a number of minor if annoying points, like bread with no side plates (at least 75% of the time) and food showing up missing certain elements (Chicken caesar salad with no Chicken). Despite being minor there didn’t seem to be anybody really in charge of running the Playa restaurant at points, unlike last time when Kamlesh always seemed to be making sure things ran like clockwork (this could be wrong, but was my perception)

Next we booked an upgrade with Virgin holidays to a superior room. We had this room last time and we’re under the impression it was bigger and we would get a free laundry service. Sadly the free laundry service had been removed and when we queried this Tamassa also said the superior rooms are the same size as the standard ones. So i’m not entirely sure what I paid extra money for. Anyway, when we arrived the room was also missing some items (cafetiere, iPod dock, etc) when we asked for them to be added the response was ‘How do you know they are missing’ we informed them we had stayed their previously and the items were also present in my parents room, this was then rectified.

The island has an issue with the soot blowing from the burning of sugar cane fields into the resort, onto the beach and into the pools. Last year they kept on top of this problem and always appeared to be cleaning the pools, however this year the pools contained a lot of soot which stained towels and clothes. There also didn’t appear to be anybody cleaning the pools. Maybe this is because they were too pre-occupied by the following issue.

So the biggest problem, and the reason why we probably will not re-visit Tamassa in a rush is the sheer number of corporate events they are holding. This could have been made worse by the time of year (Xmas) but during our time there they were either setting up or having a corporate party every single day and night.

At one point there was a giant tent blocking all the views around one of the pools (picture attached), and another giant tent on the beach blocking the views from the beach rooms. We were even caught in the middle of a ‘treasure hunt’ during one lunch service (~2pm), with people running around us shouting, this wasn’t especially pleasant and spoilt the nice calming atmosphere.

All round we enjoyed our time as the island and people are amazing, but for 2 weeks I felt like I was gate crashing other peoples company parties, and as such it was far from relaxing, we previously experienced the high standards of service Tamassa can offer and can only hope this is rectified in the future.

Because of this I will not be recommending any of my friends visit Tamassa but instead look elsewhere. We will be revisiting Mauritius in 2014 as we love the island, but will try somewhere else, and ultimately that's sad because I will probably not get to see any of the friends i’ve made at Tamassa again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 2 January 2014
Dear Guest,

Thank you for taking the time to review our resort.

We truly value your views and we apologize if we did not meet your expectations, although I am glad to read in your comments, “that you had an excellent time with us”.

Providing our guests with the best possible hospitality and service has always been our duty and we shall not move away from it. All departments concerned and I have reviewed each of your comments along with taking note of your experience. Saying so, we would have been glad to help you, if you would have shared your feedback with us during your stay, rather than waiting to place on Trip Advisor. Even during check-out, our Night Manager, Mr. Nuvin had met you, whereby you had thanked the team for a wonderful time at Tamassa and memorable moments.

All team members working at Tamassa are our full time team members and not temporary, neither summer holidays trainees. We take pride in recruiting young and fresh team members, as they bring energy along with getting an opportunity to learn under the finest and experienced team members.

I am very surprised with the comment that there were two tents at one point of time, as we never had two tents at same time. We did had a tent placed on one side of the resort. Please note that the company, who had organized this event, had booked 120 rooms with us, with the condition that the marquee for their dinner will be placed infront of their rooms.

I am pleased to inform your goodself that all other guest rooms including your room was on the other wing of the resort with clear views of the sea and no obstruction.

We greatly appreciate your feedback, as it helps us to improve and provide a better experience to our future guests.

Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mauritius
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2013

Tamassa is really a place to be. The staff are very welcoming and helpful, be it at the reception, restaurant or bar. We had lots of fun in the two large swimming pools. The food is very delicious and you are served with a variety. Our room, though small, was very cosy, with a magnificient view of the sea shore. Well, it has been one of our most wonderful stay in a hotel resort, a second time at Tamassa is a must.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vishu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 30 December 2013
Dear Guest,

Thank you for a wonderful feedback.

It is always a pleasure, to hear such kind words for our team members. At Tamassa, team members seek opportunities to ensure that each moment matter for our guests and they celebrate life with us.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plaine Magnien, Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2013

Would definitely go back again..friendliness of staff, delicious food, great room service, 3 nice large pools, spa, tranquility and nice environment.. The hotel itself is very nice..Overall rating 10/10

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Salmaan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nitesh P, General Manager at Tamassa, responded to this review, 29 December 2013
Dear Guest,

Thank you for a wonderful feedback.

Truly delighted to read your kind words and glad to know that you had a great time with us.

Wish you a fantastic 2014 and look forward to have another opportunity to serve you.

Sincerely yours’,

Nitesh Pandey
General Manager
Tamassa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tamassa

Property: Tamassa
Address: Coastal Road, Bel Ombre, Mauritius
Region: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bel Ombre
#1 Romantic Hotel in Bel Ombre
#1 On the Beach Hotel in Bel Ombre
#1 Family Hotel in Bel Ombre
#1 Spa Hotel in Bel Ombre
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Tamassa 4*
Number of rooms: 224
Official Description (provided by the hotel):
A new experience awaits guests at this beautiful all-inclusive beach hotel in Mauritius, located in Bel Ombre, on the island's south-west coast. Tamassa, a 4-star beach hotel, stands at the end of a long avenue of mature coconut palms towering skywards. A picture postcard landscape stretches across sugarcane fields to the mountains beyond. The south-west is a beautiful part of Mauritius, with spectacular walks and drives through lush, tropical hillsides and a range of open-air activities in beautiful countryside. In front of the beach hotel, beyond the sandy beach, lies a turquoise lagoon that almost blends into the skyline. The sea air is invigorating and the ripples of the waves gently calming. Beyond, lie thousands of miles of open sea. The traditional style architecture ideally suits the tropical setting, with beautifully landscaped gardens. The buildings seem at one with the environment. The decor is breathtakingly contemporary, with clean lines and bold use of colour. The atmosphere is one of eternal youth, friendly, cheerful and enthusiastic. Tamassa is a new Mauritian experience! ... more   less 
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Also Known As:
Naiade Hotel Tamassa
Naiade Hotel Mauritius
Tamassa Mauritius/Bel Ombre

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