As a tripadvisor addict, I take every review with a grain of salt, as there are many factors involved in a persons experience at a hotel. This is my first time writing a review, and I feel it is necessary considering the disrespect and maltreatment I received at the Grandview. You must trust me when I urge you NOT to stay at the Grandview. Our time in Vang Vieng was irrevocably tainted by the horrible staff and the way we were treated. After speaking with other guests of different ages and nationalities, it is obvious that we were not targeted for this abuse, rather, it was a universal feeling.
We arrived with no information about accommodation in Vang Vieng, but had heard our friends were at the Grandview guesthouse. It was easy to find and looked nice - nicer than what we are used to as 20-somethings on a backpacker's budget. The manager showed us a room and was initially extremely cordial and polite. We booked 3 rooms between everyone in our group. The rooms were quite nice and had a great view of the river and mountains beyond.
Literally as soon as we handed over our money the manager and the rest of the staff began to treat us completely differently. He was rude, attempted to overcharge us for everything, from water to laundry to TOILET PAPER. This huge hotel, decorated with high quality, solid wood furniture at 100,000 kip per night, charges for toilet paper (even though we were staying for a week). I often give people the benefit of the doubt, but time after time this man and his family did whatever they could to make our stay in Vang Vieng harder. We would have moved hotels, however, we were there during the rocket festival and the town was packed.
Here are some solid examples of life at the Grandview-
- Charging for toilet paper
- upon arrival, we were told air con was included in the room price, but as soon as we paid and asked for the remote he said it would be an extra charge (20,000 kip)
- we had some laundry done, and I had a few items missing when it was returned. Not only was it not folded, but it was wrinkled and just tossed into a bag and smelled musty. I had to have it redone next door. When I asked where my missing items were, the manager laughed in my face and said I could go through the other bags of dirty laundry if I wanted to find my clothes.
- when leaving, we asked for a quote for a bus to Vientiane. He gave us a price twice as high as any other tour operator or hotel in town.
- outright mocking and being treated with disrespect time after time
Unless it is 100% unavoidable, do not stay at the Grandview. This place has potential, but the way you will be treated is not worth the view (there are many hotels with the exact same views along the river).
- Also Known As:
- Grand View Guest House Hotel Vang Vieng