Had a wonderful holiday here but not what expected. This is definitely not a four star hotel. The food was on the most part very good but the a la carte rrestaurant was closed for the duration of our stay which was disappointing. The hotel was dirty and in need of a good refurb, the same goes for the pool, the fountain was falling apart, not what we expected from the photos. The rooms were also poorly finished. On the most part the service was good but we did find there were preferences to some nationalities and on occasion others were given preferential treatment. We had a problem when a huge conference that took place had a party with loud music that went on into the middle of the night keeping us awake. Admittedly after complaining at reception it was turned down but dissappointed it even happened in the first place. Overall we did manage to have a nice holiday and enjoyed our time here but felt it needed some changes and a definite rethink on its star rating. We got it at a good price, but would have been sorely disappointed if we had paid more!
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- Also Known As:
- Hotel Palm Bay
- Resort All Inclusive Palm Bay
- Club Palm Bay Hotel Sri Lanka/Marawila