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GOOD STORY (Neptune Resort)
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Reviews (204)
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88 - 93 of 204 reviews
Reviewed 9 March 2013

really this hotel is very beautiful..and very clean.just like a paradise.the foods are very fresh..the manager mr asanka is very professional for the hotel trend...an also excellent room and restaurant service..if you want a spend un forgetful holiday you have to go to the neptune resort in weligama.......

ksenia...
russia......

Room Tip: sea side cabanas are very comfortable. wind, sunny ,, is good...
  • Stayed: March 2013, travelled with friends
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Thank asankaruwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teena_St, Manager at GOOD STORY (Neptune Resort), responded to this reviewResponded 16 March 2013

Dear Madam,

thank you very much for the review you posted on Trip Advisor, we were delighted to hear that you were having a great time at the Neptune Resort , it makes us feel happy when our guests are having a wonderful experience at our holiday resort and reading about the experiences is something the Neptune Team is always looking forward to.

We assure our guests that we purchase and use fresh seasonal products from the local market, which helps local merchants to support their families with the income, further we want to make sure that the products are of good quality and taste.

If you are visiting Weligama, we are inviting you to be our guest.

Best regards,
Your Neptune Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

The hotel itself beautifull. Nice garden, nice clean room and that's it. The service is terribble, The price is high. For thet price you can get much better. Some young non edjucated boys are hanging aound. The food is poor. Brakfast is poor and you have to wait a lot for that. Coffe was just braun worm water.....when we asked what is this the boy told...ohhhh would you like stronger? Yes we would like coffee. Originally we wanted to stay 7 days there, but after 1 day we checked out. Fortunetly we didn't pay beforhand the whole period. We were 2nd tie iin Srli Lanka already and we love it, but ot this hotel.

Anna from Hungary and Rauli from Finland

  • Stayed: February 2013, travelled as a couple
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1  Thank Villahaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teena_St, Manager at GOOD STORY (Neptune Resort), responded to this reviewResponded 16 March 2013

Dear Sir/ Madam,

thank you for sharing your experience with us, we like to receive positive and negative feedback, since we believe that it can only help us to improve our service. We are sorry to hear that you did not enjoy your stay at the Neptune Resort.

We are trying our best to provide a healthy Continental breakfast, which includes: Tea/Coffee, Fresh Fruit plate/ Fresh Fruit juice, Jam, Butter, Toast, Choice of eggs for only Rs. 500, which is a reasonable price. Our staff member was courteous to offer you another pot of strong coffee for free, we really don’t understand how someone could possibly see it in a negative way and write a review with the heading asking travellers not to visit our resort over of a pot of coffee.

Furthermore we want to kindly remind you that when we inquired about your early departure, you have mentioned that it’s because of the Russian guests, who were staying at our resort during that period, we are not responsible for the behaviour of our clients and hope that you’ll understand our situation.

A negative review on Trip Advisor can really ambush a property’s ranking and the reputation, the Neptune Team would like to invite you back for a complimentary 1 night stay in the future and show you that we have taken all the necessary steps to improve our service.
Kind regards,

Your Neptune Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2013

I slept so well here so why the average rating?

I stayed in 1 of the Cabanas. It's spotless clean. A/C worked well but the hot water wasn't all there and that's usually not a problem but the Cabana did cost $89 per night!
For that money in Sri Lanka, you'd expect things to be perfect.
The breakfast was basic at best. A fried egg, burnt toast, butter and jam.
The location is amazing but for the money you can find something better elsewhere.

Overall a well located, clean and organized resort but for the money you can do much better.

Room Tip: Although the surf boards are only 300 rupees, you're better off renting next door for 400 because of the bigger selection.
  • Stayed: January 2013, travelled with friends
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Thank Fajer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teena_St, Manager at GOOD STORY (Neptune Resort), responded to this reviewResponded 17 March 2013

Dear Sir,

thank you very much for taking the time to write a review about the Neptune Resort, currently we are offering 4 different type of rooms to cater to all pockets, not only the high end visitors, that’s what we believe helps to gain a competitive advantage.

Before renting the Cabana rooms we are giving instructions how to operate the water heater, 5 minutes before taking a shower it should be switched on and switched off after taking a shower, to ensure hot water.

If you are visiting Weligama again, we are inviting you to be our guest, we’d like to show you the basic rooms, which are comfortable, yet affordable.

Kind regards,
Your Neptune Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2013

This resort is too expensive according to the quality of the room/bungallow, no charm or nice decoration...nothing special...food average....But the staffs is very nice, managment very nice too and location is perfect, more far than the other one from the road so no noise and perfect beach, specialy for surfing !!! Could be good to think about decoration and confort in bungallow and at the beach terrasse.

  • Stayed: January 2013, travelled as a couple
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Thank djukbaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teena_St, Manager at GOOD STORY (Neptune Resort), responded to this reviewResponded 17 March 2013

Dear Sir,

Thank you very much for rating our property on Trip Advisor, we are delighted to hear that you were satisfied with our service. The Weligama Bay is still an off the beaten track, where you can enjoy the good weather and water sport activities throughout the whole year or simply enjoy a fresh fruit juice while relaxing on the beach.

Thank you very much for your feedback regarding the interior, we will definitely consider your request and try to change it in the future. We hope to welcome you at the Neptune Resort once again, kindly note that we are offering a 10% discount for our loyal guests.

Kind regards,
Your Neptune Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

Great location, well kept grounds, food good but not great.
Rooms compact for 3 persons - as with most accommodation in SL no hot water & water pressure low. We did have A/c & fan but we had to move the single bed to feel the air from the fan.
Family run & attractive bungalows - however altho' enjoyed stay, not worth the $99.00 per night. (triple room) $50.00 would probably more appropriate.
But there is not much 3 star accomm. in the area so they can afford to "overcharge".

  • Stayed: December 2012, travelled with family
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Thank Shane1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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