It's taken me six months to get over the shock enough to write a review. Most of the conditions were totally unacceptable for any hotel expected to cater for European guests. This was advertised in February 2011 as newly refurbished and opening in November 2011.
At Xmas 2011: There were shards of glass 3' long dangling from patio doors and hanging over public stairwells. Broken glass sticking out at an angle in the reception. Broken sewage pipes on the beach. Dogs mess on the beach. The bay in the brochure is not the bay in front of the hotel. A huge rubbish tip round the cove which made it virtually impossible to walk past. Peeling paint on the ceilings. Layers of moss on the vents. Tree and building debri round the pool area. The pool was murky.
A lot of the amenities advertised were not available. If there were less than 15 guests the all inclusive was not available.
The chairs had the stuffing coming out of them. The sunbeds were broken with very thin mattress. There were only six of them. No beach umbrellas. The tour operater could not decide whether there was a private beach or not. There was but it had a boat moored on it. The trees in general were not checked and coconuts and fronds fell at random.
Staff very thin on the ground unless it was actually Xmas when an influx of guests arrived. Most of the staff were very pleasent and willing but didn't have much of a clue.
The Xmas Gala meal looked good but didn't taste good. I have seen much, much better in a 3* in Sri Lanka.
The shame of it is the location (apart from the rubbish tip), is superb and had the hotel been up to scratch, it would have been truly idyllic.
There were people who got used to it and made excuses like, it's a poor country and they lost a lot in the tsunami. The point is it is marketed as a hotel, we've all paid to be there and at the very least, it should not be outrageously dangerous!