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“What a shame...” 1 of 5 bubbles
Review of Bay Beach Hotel

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Bay Beach Hotel
Ranked #66 of 88 Weligama B&B and Inns
kent
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“What a shame...”
1 of 5 bubbles Reviewed 30 May 2012

It's taken me six months to get over the shock enough to write a review. Most of the conditions were totally unacceptable for any hotel expected to cater for European guests. This was advertised in February 2011 as newly refurbished and opening in November 2011.
At Xmas 2011: There were shards of glass 3' long dangling from patio doors and hanging over public stairwells. Broken glass sticking out at an angle in the reception. Broken sewage pipes on the beach. Dogs mess on the beach. The bay in the brochure is not the bay in front of the hotel. A huge rubbish tip round the cove which made it virtually impossible to walk past. Peeling paint on the ceilings. Layers of moss on the vents. Tree and building debri round the pool area. The pool was murky.
A lot of the amenities advertised were not available. If there were less than 15 guests the all inclusive was not available.
The chairs had the stuffing coming out of them. The sunbeds were broken with very thin mattress. There were only six of them. No beach umbrellas. The tour operater could not decide whether there was a private beach or not. There was but it had a boat moored on it. The trees in general were not checked and coconuts and fronds fell at random.
Staff very thin on the ground unless it was actually Xmas when an influx of guests arrived. Most of the staff were very pleasent and willing but didn't have much of a clue.
The Xmas Gala meal looked good but didn't taste good. I have seen much, much better in a 3* in Sri Lanka.
The shame of it is the location (apart from the rubbish tip), is superb and had the hotel been up to scratch, it would have been truly idyllic.
There were people who got used to it and made excuses like, it's a poor country and they lost a lot in the tsunami. The point is it is marketed as a hotel, we've all paid to be there and at the very least, it should not be outrageously dangerous!

Room Tip: All the rooms overlook the bay and the view is superb.
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank squeakgonemad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 reviews from our community

Traveller rating
    1
    9
    3
    3
    10
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
london
1 review
4 of 5 bubbles Reviewed 10 April 2012

I arrived for the duration of the Galle Test, and had no pre-conceived ideas of what to expect. It was apparently not the Hotel's fault that the brochure stated there was a lift, when in fact there never has been one. I was allotted a top (4th) floor room and, as an arthritis sufferer, I was not amused at having to scale a few flights of stairs so often. That inconvenience was quickly outweighed by the friendly, helpful and welcoming staff.
The seaview from the balcony was beautiful - especially at sunrise and sunset. The quality, variety and presentation of food was excellent, and the service impeccable - and there was an endless supply of free refreshment from 10am till 11pm. What more should one want?
The Hotel certainly needs some refurbishment, and the management is aware of this. However, whenever a fault was reported, it was acted on immediately, and generally rectified.
Perhaps not the ideal location for a family holiday, because there's not much of interest within walking distance; but as a resting place for the main purpose of our visit - to watch cricket - it was just fine.

Room Tip: Inspect before accepting.
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peter d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiltshire
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 4 April 2012

We visited Bay Beach in February having read previous reports and seen pictures we were not totally surprised by the run down hotel. All what is said in the reviews is true, packs of wild dogs roaming but they never bothered you, the swimming pool was clean and there seemed to be enough sun beds to go around for the amount of people there. Rooms were ok and the food was a bit hit and miss, but what makes this hotel is the staff and the postion of it. You are not far from a beautiful beach in Mirrsa, a short 25 minute into Weligama, bus stop at end of road. We loved this holiday and made some great friends. Would we go back to this hotel again probably not until it was renovated

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank squirty_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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3 of 5 bubbles Reviewed 4 April 2012

We stayed at the Bay Beach Hotel so that we could go and watch the cricket test match at Gaul and, after reading some of the other entries concerning this hotel, felt I should add some balance.
Whilst I can see that for those who had only read the official hotel web site description it may have been a disappointment as it is very shabby round the edges. However, we did not go with particularly high hopes and were pleasantly surprised.
Our room was spacious, clean, had comfortable beds, efficient air conditioning, good shower, hot water at any time and a beautiful view through the patio doors of the picturesque bay with the pretty fishing boats. The room was cleaned thoroughly each day and clean towels provided. The tea and coffee making facilities in the room were fine, with teabags, coffee sachets replaced daily, along with two bottles of water each day.
We had a hanging rail and not a wardrobe, but I did not have any problem with that – so long as I had somewhere to hang clothes it did not matter if it was behind doors or not!!
Regarding previous comments about the bar, we found this a particularly pleasant place to be. The drinks were not lined up on the shelves as they were kept in the fridges. There was certainly never any shortage of beer, soft drinks, spirits. It had a good atmosphere and it was lovely to sit out on the terrace watching the sea, and the fishing boats coming and going.
There were also previous comments about the dogs. I don’t know why so much was made of that, they are all over the country, (part of the scenery), not just near the hotel. There were some wandering about the beach and the road, but we did not see any on the hotel grounds during our stay. They were not in any way aggressive, they generally just ignored us as we passed, or sometimes would wag a tail! Although they occasionally got into a group howl, it all died down again after half a minute. Certainly nothing to keep anyone awake at night.
The swimming pool must have been cleaned up since the previous bad reports as it was perfectly clean when we were there and we were happy to swim in it.
The food we found more than adequate. I have to confess that we did have some better, excellent meals out – but would not have had a problem if we were only able to eat at the hotel. They tried hard with some special themed nights – the Sri Lankan night was the best in my opinion. As a non meat eater I never had any problem finding plenty to eat.
All in all bearing in mind that it is only 3 star, in an area which is far from affluent, where they have suffered the effects of the terrible tsunami, not to mention cyclone damage last November, I think they should be given more credit and I would be happy to return and stay there again.

Room Tip: I think I would not choose a ground floor room there. We were on the second floor in re-furbished r...
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mallorca
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 5 March 2012

We booked this last minute after a change of plan to our travel schedule without having any information about the place appart from the misleading website.It probably once was a good hotel but 30 years later without any maintenance it has turned it into a dump. We stayed approximately 30 minutes, enough to see the dirty, tired broken rooms,the filthy beach , stray dogs and their excrement everywhere and everywhere we looked in the hotel there was disrepair from the gardens to the restaurant and bar. The other reviews sum it up....just don't stay here , there are so many better places nearby!

  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank ojmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton Lancs
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
1 of 5 bubbles Reviewed 4 March 2012

Managed to escape this hotel after 3 hours. A demolition site best describes this hotel with all the broken windows, rooms gutted, no fronts on them, with broken sun beds stored in them.
The pool advertised as "sapphire blue" was the coluor and density of pea soup, water from a huge hole in the grounds being pumped into it.
The sandy cove was full of wild, dogs and their excrement.
Found it impossible to stay. The manager came to try and convince us there were not any problems!! When I pointed out the hotel was supposed to have been renovated his reply was it is also supposed to have a lift but it hasn't!!
Stay clear of this hotel it is the hotel from hell.

Stayed February 2012, travelled as a couple
Helpful?
5 Thank olive064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton On Sea
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 4 March 2012

We booked a 6 weeks holiday of a lifetime retirement present, which turned out to be a holiday from hell. The hotel beach looked a dream in the brochure but it was actually the beach on the next bay. Every amenity which it states in the brochure just wasn't there. The beach was filthy with dogs mess, fishing boats, rubbish everywhere. Couldn't swim in the sea, sea full of diesel oil. Broken glass in the window frames which was reported and very dangerous but nothing was done about it. Hotel looked more like a prison camp than a holiday tourist hotel. Pack of 12 - 14 dogs on the beach, howling day and night like wolves. Hotel was supposed to be all inclusive but had very limited choice of food and drink. Staff knew the problems and agreed with us, we felt sorry for them, they were all very nice and done as much as possible under the circumstances but their hands were tied. It took us 17 days to be moved to a decent hotel. Do not go to this hotel!!

Stayed February 2012, travelled as a couple
Helpful?
3 Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bay Beach Hotel

Property: Bay Beach Hotel
Address: Kapparatota, Weligama, Matara 81700, Sri Lanka
Region: Sri Lanka > Southern Province > Matara > Weligama
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #66 of 88 B&Bs / Inns in Weligama
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Beach Hotel 3*
Number of rooms: 11

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