I rarely write bad comments after 4/5 years traveling in Asia 2/3 times a month. As per other comments on Aussi Swiss Beach Resort, if you have a room it seems good...but...
We booked on internet the room through AGODA and paid 100% of the 2 rooms. When we arrived at 2.00PM, the manager told us that he has no more room for us. Then he tried all scams to keep our money!
1/ He was holding the email he received from agoda but at the same time told me that it was my fault because I badly made the booking on AGODA!!! How come if he received the reservation??? In top of that, one week earlier we send them email to ask them for a room for our driver. They answered to us, saying that they well received our booking!
2/ After accepting that they have done over-booking, they proposed us to find for us another hotel that they would pay... They proposed us an hotel 60% cheaper but wanted to keep the difference!
3/ After telling them that we want our money back and will find a room ourself, the manager told us that he can only reimburse 70% of the value...We needed to enter in a strong " fight" to get back our money from those non honnest people.
Their attitude is absolutely non acceptable.
- Official Description (provided by the hotel):
- We are a family owed business and our target is to spoil you and make your holiday as perfect as possible. Can it get any better then this? Our rooms are spacious and have huge king size beds with luxurious mattresses. All are air-conditioned with a big attached bathrooms. The view from your balcony is superb towards the ocean. The restaurant serves tasteful Sri Lankan and western cuisine and will amaze you palate. Any trips you want to plan our manager LAL is more then happy to help. ... more less
- Reservation Options:
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