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“Great food, views and service at Tiensin Bungalow”
5 of 5 bubbles Review of Ceylon Tea Trails

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Ceylon Tea Trails
Ranked #1 of 1 Hotels in Hatton
Certificate of Excellence
Sydney, Australia
Level Contributor
123 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Great food, views and service at Tiensin Bungalow”
5 of 5 bubbles Reviewed 15 January 2014

After two nights of wonderful views, food, wine and company, we were just settling in. Next time we will definitely stay longer. Nothing was too much trouble; in fact when I mentioned a recent injury, tea based oils wet provided.
Fabulous staff and a sumptuous surroundings, where guests dress for dinner.
There are excellent bikes available, a clay based tennis court and a lovely pool.
Yes there is a small village nearby, however we were never bothered by any noise and really would not have known they were there, besides it's part of the experience.
The road from Kandy and from Hatton onwards, is very winding, so take some ginger travel pills and if you suffer from allergies, remember your hay fever pills too, as of course, there are millions of beautiful tea plants.
We stayed in the gorgeous Moir suite, which our daughter described as "home". It opens via French doors, onto a terrace which overlooks the garden.
A stay which will always evoke fond memories of the staff, fellow guests and beautiful surroundings.

Room Tip: Moir suite..divine.
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  • Stayed January 2014, travelled with family
    • Value
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Helpful?
2 Thank Mookiandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (305)
Date | Rating
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English first
Seattle, Washington
Level Contributor
85 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 13 January 2014

We stayed at one of the Ceylon Tea Trails bungalow for 3 nights in December, 2013. The setting was spectacular - overlooking a lake, surrounded by beautiful gardens. The room was spacious and the entire bungalow gave you the feeling that you were back in the time when the British tea plantation managers lived there. The food was beyond belief - the chef would come and ask what we wanted for each meal. High tea was a real treat. The people who worked there were very professional and helpful. We hired a guide one day to do some hiking and bird watching, but we actually saw more birds right around the bungalow. We also took a tour of one of the tea factories. One of the highlights was running into some school children while on a walk one afternoon. They were very curious and wanted to practice their English skills. One thing to be aware of is there are leeches everywhere when you are out walking. You have to be careful because they are very small, and you really can't feel them until it's too late.

Room Tip: We had a room with a view of the lake which was great. There are other rooms that face the back gard...
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  • Stayed December 2013, travelled as a couple
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Thank pshafransky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 11 January 2014

A complete step back in time to a colonial era, Had a wonderful restful, well fed three days. Six of us travelling and none of us wanted to leave. We had a team of fantastic staff, but as a "small house Party" atmosphere guests are entirely reliant on the professionalism and friendliness of the butler.
Food excellent and plentiful, if anything too much (and not a chip in sight, although I am sure can be conjured up)! Wine not fabulous, but part of the problem is guests are so spoilt you can forget where you are. Decor good but just beginning to verge on the shabby side, great duvets and pillows!
We seriously didn't want to leave

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RoamingMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 7 January 2014 via mobile

Ceylon Tea Trails is a wonderful place to relax and enjoy the beautiful views across rolling hills of tea country. We stayed at the Norwood bungalow and couldn't have been happier with the location - it is set high in the hills so you'll enjoy a very peaceful and quiet stay. Our butler Jagath was absolutely wonderful and catered to our every need. As soon as you see his friendly and warm smile greeting you, you'll know you are in good hands. The food is incredible at Tea Trails (I would recommend the local curries) and we particularly liked having the chef talk us through the menu choices each night. The room was wonderful and I especially loved the Sri Lankan history books provided in our room. We did a tour of the tea factory and thoroughly enjoyed it. Having had the entire process of how tea is produced explained to us by Andrew Taylor, I will never look at a cup of tea the same way again. The tour was fascinating and probably the highlight of our Tea Trails stay. I would definitely recommend this hotel and particularly Norwood bungalow.

Stayed December 2013, travelled as a couple
Helpful?
3 Thank rr84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 6 January 2014 via mobile

We stayed at Ceylon tea trails for three nights during our honeymoon. We were in the Wyatt room in the Norwood bungalow which we were told before booking was smaller then others so naturally we were a little nervous. However the room which is new this year was simply lovely, we managed to peak a few of the others and it is no poor relation!

The food and service is exceptional. With everything included the chef comes to discuss your own menu for lunch and dinner (both at least 3 courses!). As a vegetarian this was great as the chef was understanding and attentive. With a cooked breakfast and afternoon tea as well you will leave more portly then you arrived for sure but it is worth it! The selection of included drinks is also good enough meaning you really don't spend extra unless you want to.

Activity wise, the included tea tour is interesting, the Adams peak walk is highly recommended though with a 1.30am start only for longer stays (eg. 3 nights) In my opinion or you will not get to advantage of the bungalow. The guide made sure we got a great view of the sunrise and shadow, with medium fitness it was a challenge but doable.

The white water rafting was not possible so be ware of that as we took the 1.5hour drive to the river before the company told us the level was too low so just had to come back again. This however was no fault of the bungalow who more then made up for it.

Overall, yes this place is expensive but you get great food and drink with that, possibly the best service in Sri Lanka and the opportunity to truly relax and do nothing if you desire.

  • Stayed December 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eat_say_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Stayed here with the missus over Christmas and had a terrific stay. Main points are listed below but if you are considering this place, I would highly recommend it despite being expensive. We had a very relaxing stay and felt very refreshed after the hectic and disappointing Kandy. Not normally sold on views/location, this place was worth it for being like very few places we have been. Good to meet new people in a fairly sociable (but sometimes mixed bag) pre-dinner drinks environment. We were in Castlereagh (Palmer room). I have also listed points that could be worked on to make this pace first class. This hotel is clearly under-challenged in the area and has the advantage of being the first there - they must not rest on their laurels.

Positives:
- Picturesque - beautiful surroundings
- Relaxing - felt like we were there for a week
- Quiet/Remote (+/-)
- Norwood Tea factory tour - worth doing.
- Good shower/bath
- Walks/Hikes around the plantation
- Felt like another, older time
- Service overall was good, but could always be better (learning names, preferences, suggesting more things to do, pre-empting wishes)

Negatives/Areas to improve:
- Food - whilst good, is not first class: Breakfast is OK but somewhat limited in choice for a place like this. Lunches and afternoon teas were good and dinner could be polished up a bit.
- Booze - they need to re-assess their house wine selection, have newer glassware in the bar and again, polish this aspect up a bit. Whilst perfectly drinkable, it was not the best. There are premium wines/spirits available at extra cost but this was not something that we or many others would want to incur
- Tables are very close together so with a full house, conversations are often overheard and therefore reduces people to whispers while dining. Results in a slight lack in atmosphere.

Room Tip: Ours was Palmer (corner room) - had a lovely, spacious garden outside that caught the sun for a long...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WilliamMcCaw13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 January 2014 via mobile

The best view on earth! The hosts were very friendly and the food was extravagant! The view is just pure paradise... This is a must see place! Best honeymoon destination ever. The tea plantation was such a nice experience and the weather was just perfect

Stayed January 2014, travelled as a couple
Helpful?
Thank Yara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ceylon Tea Trails

Property: Ceylon Tea Trails
Address: Dunkeld Estate, Hatton 22000, Sri Lanka
Region: Sri Lanka > Central Province > Hatton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hatton
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Ceylon Tea Trails 5*
Number of rooms: 26
Official Description (provided by the hotel):
Ceylon Tea Trails, Sri Lanka's first Relais & Chateaux resort, is a collection of five colonial era tea planters' bungalows restored to impeccable style, offering a taste of gracious living in 26 suites and rooms, with butler service and original furnishings, accompanied by gourmet meals. Walking trails connect the bungalows which are from 2km to 15km apart. Follow the Tea Trail from one unique bungalow to the next, staying a night or two at each or just laze in one. Rates are fully inclusive of gourmet meals and drinks, including spirits and wines. Even service charges, taxes and laundry are included. We won't bother you with bills. ... more   less 
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Also Known As:
Ceylon Tea Trails Hatton
Ceylon Tea Trails Sri Lanka/Hatton

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