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“Excellent”
5 of 5 bubbles Review of Ceylon Tea Trails

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Ceylon Tea Trails
Ranked #1 of 1 Hotels in Hatton
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent”
Reviewed 25 September 2010

Hi
We stayed at Tea Trails in July with our young daughter - only 10 months old at the time.
The staff in Castlereagh were excellent at looking after us all - especially Susanth and Mahendra. I hope that I have the right spelling.
The chef cooked special meals for our daughter at no extra cost and they were beautifully presented.
Tea Trails is not cheap but the best thing is that once you get there you do not have to think about anything.
We would love to return.

  • Stayed July 2010, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank KL5500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2010

I would think the whole point of this site is for guests to independently review a hotel, and to offer their personal opinion s,from the response of Tea trails I would have to saythis say this was wrong, these obvivously do not not want to take on board what was a genuine guest complaint about our stay their.During our stay in Sri Lanka we stayed in 7 different hotels and this was the only the only hotel we felt disapointed in all areas especially in when comparing the cost to value ratio. the agressive response from the any negative reviews on the site tell me the Tea Trails management are obviously not listensing to their guests and for the cost of the room per night need to.
I listed when requesting a room that we would be 2 adults & 2 children. when paying $500+ euro a night I would expect the hotel to tell me prior if this room was not big enough to fit in 4 people how am I to now ????

it terms of the laundry , the management is misunderstanding my my complaint it was a general ,cant be bothered attitude by the butler that dispointed us- particularly when it states laundry is free of charge.

  • Stayed August 2010, travelled with family
    • Location
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Helpful?
1 Thank brontboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 September 2010

It's hard to do Tea Trails justice - the most beautiful, tranquil, friendly and unique holiday experience my boyfriend and I have had. The food is exquisite, the service impeccable and the location idyllic. It looks pricey when you come to book (esp. for Sri Lanka), but it is excellent value. Full English breakfasts, tea in bed, 3 course lunches and 4 course dinners, with high tea in the middle and as much booze as you can manage! All the staff were friendly, helpful and incredibly polite (even when we changed our plans last minute, which must have caused some problems). Lots of walking (including trekking up the 5300 steps to Adam's Peak - a truly breathtaking experience, in every way), a lovely pool (if a little chilly in September) and the quietest, starriest nights I have encountered. I would also recommend the tour of the Tea Factory. We weren't keen as it sounded, well, a bit boring, but in actual fact it was very interesting and Andrew Taylor (who's descended f\rom Sir James Taylor) is engagingly enthusiastic about the whole process. We stayed at Norwood but I imagine the other bungalows are just as beautiful. You can arrange trips to other bungalows, and I wish we had, but we were a bit too relaxed (i.e. lazy). Highly recommended.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank NutsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cirencester, UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 September 2010

We stayed in Tientsin Bungalow part of a group of 4 bungalows superbly converted from old Tea Plantation Houses. Views are magical, wonderful walks through the tea terraces, it is like being in a Japanese painting!, and the level of care and comfort provided was 5 star. Food outstanding and delicious - breakfast on verandah, brand new swimming pool, better for lengths than playing in, but state of the art, with fruit bats at dusk, and lovely birds and flowers in the garden. Tennis court - clay too. Staff absolutely charming. Mountain bike rides fun. Tientsin has been newly done up and rooms have every luxury - vast colonial style, with huge baths etc. This bungalow is just a little further up the valley - 9 kms. than the others. I can't wait to go back!

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank elfandsafety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
746 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed 8 September 2010

We spent three nights at one of the Tea Trails bungalows. The house sits in a lovely terraced garden with a breathtaking view of the Hatton reservoir and the surrounding hills covered with manicured tea plantations. The small hotel has a luxurious charm and the experience is more like staying with friends for a country weekend. The rooms were spacious and comfortable, the staff, as with everyone we met in Sri Lanka, were charming and thoughtful. The food was outstanding.
The hotel is owned by a specialist tea plantation company and they offer a tour of the local tea factory which was fascinating and certainly not a "touristic" experience. We highly recommend Tea Trails for a relaxing few days in the high tea country.

Stayed August 2010, travelled with family
Helpful?
Thank JNWSuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 September 2010

The tea country of Sri Lanka where the Tea Trails bungalows are located is stunningly beautiful. Steep hillsides covered with seemingly endless rows of tea plants leading down to a reservoir lake.

We stayed at the Castlereagh bungalow for three nights and had a wonderful time. The service was attentive, responsive and respectful -- truly 'old world' charm. Our room was very comfortable, spacious and romantic -- particularly loved the mosquito netting that was put out during turn down service each evening!

The food was very good. We had Sri Lankan curry one night and "Western"/ Continental meals the other evenings. All meals were served on the beautiful terrace overlooking the reservoir and mountains.

We also really enjoyed the tea factory tour lead by, Andrew, a fascinating and entertaining man who is a descendent of one of the original British planters. After the tour we ate lunch at the Norwood bungalow and then enjoyed a beautiful, long hike back to Castlereagh along the marked trails.

  • Stayed August 2010, travelled as a couple
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Helpful?
Thank Sovinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
Reviewed 4 September 2010

A truely beautiful location in the tea plantations Sri Lanka. Breathtaking scenery! We had glorious sunshine the first day then rain the next two ( still warm though). Tea trails takes you back to days of old, pure luxury. The service was fantastic, nothing was a problem. The rooms were spacious and cosy. Food was great mainly english so make sure you request your curry in advance! Lots of acitivites available - make sure you do the tea tour and walk between the bungalows. Adams peak was a physical challenge especially in the rain but i'm proud I made it up the 4500 steps!
Norwood was the best bungalow, more private, best staff/service & pool!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NB321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ceylon Tea Trails

Property: Ceylon Tea Trails
Address: Dunkeld Estate, Hatton 22000, Sri Lanka
Region: Sri Lanka > Central Province > Hatton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hatton
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Ceylon Tea Trails 5*
Number of rooms: 26
Official Description (provided by the hotel):
Ceylon Tea Trails, Sri Lanka's first Relais & Chateaux resort, is a collection of five colonial era tea planters' bungalows restored to impeccable style, offering a taste of gracious living in 26 suites and rooms, with butler service and original furnishings, accompanied by gourmet meals. Walking trails connect the bungalows which are from 2km to 15km apart. Follow the Tea Trail from one unique bungalow to the next, staying a night or two at each or just laze in one. Rates are fully inclusive of gourmet meals and drinks, including spirits and wines. Even service charges, taxes and laundry are included. We won't bother you with bills. ... more   less 
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Also Known As:
Ceylon Tea Trails Hatton
Ceylon Tea Trails Sri Lanka/Hatton

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