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Bastion Hotel Vlaardingen
Ranked #3 of 4 Hotels in Vlaardingen
Reviewed 19 January 2013

Stayed in Bastion Hotel for two days.
Hotel is good , nice room & spacious.
But the staffs are not upto the mark, because I have informed them I will be staying extra one night.
They told it is ok, they have rooms available.
But when I approach them when in the morning to extend the Key , they told , sorry all rooms sold out.
But i told them i have already informed about my stay extension, but their answer was strange, that it was not extended, So had to find another hotel for my next days..

  • Stayed: December 2012, travelled on business
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Thank Rajeshvjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 23 January 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

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Reviews (163)
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63 - 69 of 163 reviews

Reviewed 8 July 2012

The Bastion Hotel is a very average hotel next to the shipyard. Nothing particularly bad about this hotel, the rooms are clean and there are no obvious issues. The evening menu is poor and the service is rarely with a smile so I would recommend going out for dinner.
The beds were comfortable for me but would be too flat and small for anyone of about 5.6 or taller. Breakfast is adequate but not up to the standard of most Premier Inns in the UK. There is limited staff, often covering a variety of roles at the same time which is probably why their restaurant a little lacking. Glad this was a short business trip.

  • Stayed: July 2012, travelled on business
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Thank AberdeenMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2012 via mobile

I have been staying at this hotel for four weeks now because I am working in the area. The staff are friendly and speak good English, the rooms are nice and clean. Unfortunately the food, although very nice takes an age to arrive! In my opinion the hotel lacks a manager/ supervisor taking charge of the orders for food. This evening after waiting for an hour for my salmon I enquired if the chef had caught my meal yet. The waitress had forgotten to put my order through, at an hour and twenty minutes the salmon arrived but to my surprise was given to another man across the bar from me. He had ordered approx twenty minutes previously. I gave up after an hour and a half, farce!

  • Stayed: May 2012
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1  Thank Mbruce1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 24 May 2012

Dear guest,

Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. Your opinion is very important to us and will help us to increase our service.

We are looking forward to welcome you in the future in one of the hotels of Bastion Hotel Groep.

Kind regards,


Maik Willems
Director

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Reviewed 27 April 2012 via mobile

This hotel has the worst customer service I've ever experienced!! The staff ignore you, over charge you, get orders wrong, lose kitchen orders and take over an hour to serve food when they do get the order. They don't seem to have any hotelier experience!!!

The food is absolutely terrible, we stayed on company expense and preferred to eat out the food was that inedible!!

  • Stayed: April 2012
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Thank Scott2081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Public Relations Manager at Bastion Hotel Vlaardingen, responded to this reviewResponded 20 May 2012

Dear guest,

Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. First of all, I wish to offer our apologies for your unfortunate stay at our Bastion Deluxe Hotel Rotterdam Beneluxtunnel.

Your opinion is very important to us and will help us to increase our service. For this reason we will treat your review very seriously and we will discuss your points of criticism with our management and hotel staff.

Kind regards,


Chen Arets
Manager E-commerce

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Reviewed 20 April 2012

The Bastion is a perfectly decent hotel. It's accross the street from our European headquarters and easy walking distance from the train station. The staff is youthful and adequate. They put me in a room that was already occupied, but some people might see that as an upside.

Pros
- Close to train station
- Clean and modern
- Strong shower (but not bath tub)

Cons
- Child size beds
- No carpet so you'll wake up when the first door on the hallway opens in the morning

Room Tip: Choose one that's empty!
  • Stayed: April 2012, travelled on business
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Thank travelingwithmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2012

This is the 4th and last hotel to stay in on our trip....and it's the best. The rooms are large and the bathrooms are nice. They do not have full beds (hotel mainly caters to harbor workers), but we rearranged the room so we could put our beds together. The bar and restaurant are both great and the staff is very friendly. There isn't much to do around the hotel, but the metro is very close.

  • Stayed: January 2012, travelled on business
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Thank Weaton13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday
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  • Stayed: September 2017, travelled on business
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Thank patrickz448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bastion Hotel Vlaardingen

Address: Mr. L.A. Kesperweg 51, 3134 KM Vlaardingen, The Netherlands
Region: The Netherlands > South Holland Province > Vlaardingen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Vlaardingen
Price Range: £61 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bastion Hotel Vlaardingen 4*
Number of rooms: 135
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Hotel Rotterdam Vlaardingen offers a 24 hour front office, comfortable rooms, free fitness facilities and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available for guests, for free use of the internet. Domestic animals are not allowed. Bastion Hotel Rotterdam Vlaardingen is a comfortable four star hotel situated along the A4, near Vlaardingen and the Beneluxtunnel. The hotel is ideal for business guests because the hotel is well accessible by car. Only a ten minute drive of the Bastion Deluxe Hotel you will find the world dock and the centre of Rotterdam. Rooms The hotel has 135 comfortable deluxe rooms. The deluxe rooms are equipped with airconditioning, wireless internet, a bathroom with walk in shower, toilet and a hairdryer, television, a bureau, a safe and free coffee and tea making facilities. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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