They will try to cancel your booking.com reservation and try that you make a direct reservation with them. Then, as the booking.com reservation was cancelled, there is no way that you can give them feedback, because you haven't been there through booking.com... clever huh? :-)
In the rooms the towels aren't washed. You leave it in the floor to be washed and they just fold it and put it back in place. I know this because one of the towels was dirty when I arrived, so I put it in the floor to be washed and the next day the same towel was hanging again and with the same spot of dirt.
I have sent them an email message complaining about these things and they didn't even bothered replying. No reply whatsoever.
Stay away from this place if you can...
- Official Description (provided by the hotel):
- Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Hotel Rotterdam Vlaardingen offers a 24 hour front office, comfortable rooms, free fitness facilities and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available for guests, for free use of the internet. Domestic animals are not allowed. Bastion Hotel Rotterdam Vlaardingen is a comfortable four star hotel situated along the A4, near Vlaardingen and the Beneluxtunnel. The hotel is ideal for business guests because the hotel is well accessible by car. Only a ten minute drive of the Bastion Deluxe Hotel you will find the world dock and the centre of Rotterdam. Rooms The hotel has 135 comfortable deluxe rooms. The deluxe rooms are equipped with airconditioning, wireless internet, a bathroom with walk in shower, toilet and a hairdryer, television, a bureau, a safe and free coffee and tea making facilities. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more less
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