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“Very dishonest people”

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Bastion Hotel Vlaardingen
Ranked #3 of 4 Hotels in Vlaardingen
Reviewed 14 June 2013

They will try to cancel your booking.com reservation and try that you make a direct reservation with them. Then, as the booking.com reservation was cancelled, there is no way that you can give them feedback, because you haven't been there through booking.com... clever huh? :-)

In the rooms the towels aren't washed. You leave it in the floor to be washed and they just fold it and put it back in place. I know this because one of the towels was dirty when I arrived, so I put it in the floor to be washed and the next day the same towel was hanging again and with the same spot of dirt.

I have sent them an email message complaining about these things and they didn't even bothered replying. No reply whatsoever.

Stay away from this place if you can...

  • Stayed: June 2013, travelled on business
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 25 June 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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62 - 68 of 175 reviews

Reviewed 10 June 2013 via mobile

No double beds, surly staff, terrible service, poor location, poor restaurant, unhelpful staff if you have a problem. Whatever you want, it's too much to ask of them. You are an inconvenience to them.

Check your bill as well. Five breakfasts were added to mine, which I hadn't asked for or taken. Then they get shirty because I requested the charge be removed before I settled the bill.

The only use I can think of for this hotel, is if I was booking it for someone I hated. They act as if they are owed a living.

  • Stayed: May 2013
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Thank superDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013 via mobile

Better than the other Bastion I stayed in. Breakfast ok, bar ok, nice pool table but the catch is it's in the smoking room which is located between the bar and eating area.
Service was pretty poor, bordering on cheeky but maybe it was just us as on departure I did see a member of staff manfully trying to help a drunk sailor who had lost his ship.

  • Stayed: April 2013
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Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 7 May 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2013

Firstly i must say the hotel rooms are very good for an industrial area..... The breakfasts are fine and no complaints.
But the hotel service is way below standard.
This evening I ordered a steak and had to wait for 90 minutes for it to appear then being so far undercooked for my liking, for me this was just not acceptable. I sent it back and I do not intend to eat here again. One of my party ordered a simple chicken wrap, this still had to surface even after I sent my steak back. I must add that the restaurant was not very busy so they cannot use that as an excuse.
My company has booked a group of us here for a few weeks, I will be looking to get us all moved.
The bar staff are very slow to attend, overall a very poor service and really not recommend.

Stayed: April 2013
Thank wallsocket69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 3 May 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2013

Stayed in Bastion Hotel for two days.
Hotel is good , nice room & spacious.
But the staffs are not upto the mark, because I have informed them I will be staying extra one night.
They told it is ok, they have rooms available.
But when I approach them when in the morning to extend the Key , they told , sorry all rooms sold out.
But i told them i have already informed about my stay extension, but their answer was strange, that it was not extended, So had to find another hotel for my next days..

  • Stayed: December 2012, travelled on business
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Thank Rajeshvjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 23 January 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

The Bastion Hotel is a very average hotel next to the shipyard. Nothing particularly bad about this hotel, the rooms are clean and there are no obvious issues. The evening menu is poor and the service is rarely with a smile so I would recommend going out for dinner.
The beds were comfortable for me but would be too flat and small for anyone of about 5.6 or taller. Breakfast is adequate but not up to the standard of most Premier Inns in the UK. There is limited staff, often covering a variety of roles at the same time which is probably why their restaurant a little lacking. Glad this was a short business trip.

  • Stayed: July 2012, travelled on business
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Thank AberdeenMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2012 via mobile

I have been staying at this hotel for four weeks now because I am working in the area. The staff are friendly and speak good English, the rooms are nice and clean. Unfortunately the food, although very nice takes an age to arrive! In my opinion the hotel lacks a manager/ supervisor taking charge of the orders for food. This evening after waiting for an hour for my salmon I enquired if the chef had caught my meal yet. The waitress had forgotten to put my order through, at an hour and twenty minutes the salmon arrived but to my surprise was given to another man across the bar from me. He had ordered approx twenty minutes previously. I gave up after an hour and a half, farce!

  • Stayed: May 2012
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1  Thank Mbruce1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel G, Owner at Bastion Hotel Vlaardingen, responded to this reviewResponded 24 May 2012

Dear guest,

Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. Your opinion is very important to us and will help us to increase our service.

We are looking forward to welcome you in the future in one of the hotels of Bastion Hotel Groep.

Kind regards,


Maik Willems
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bastion Hotel Vlaardingen

Address: Mr. L.A. Kesperweg 51, 3134 KM Vlaardingen, The Netherlands
Region: The Netherlands > South Holland Province > Vlaardingen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Vlaardingen
Price Range: £55 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bastion Hotel Vlaardingen 4*
Number of rooms: 135
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Hotel Rotterdam Vlaardingen offers a 24 hour front office, comfortable rooms, free fitness facilities and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available for guests, for free use of the internet. Domestic animals are not allowed. Bastion Hotel Rotterdam Vlaardingen is a comfortable four star hotel situated along the A4, near Vlaardingen and the Beneluxtunnel. The hotel is ideal for business guests because the hotel is well accessible by car. Only a ten minute drive of the Bastion Deluxe Hotel you will find the world dock and the centre of Rotterdam. Rooms The hotel has 135 comfortable deluxe rooms. The deluxe rooms are equipped with airconditioning, wireless internet, a bathroom with walk in shower, toilet and a hairdryer, television, a bureau, a safe and free coffee and tea making facilities. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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