Stayed here for two weeks. It's a super hotel, great rooms, well appointed, great linen, towels, toiletries, etc. very spacious with excellent fittings. Breakfast is great too, very large selection of both international as well as Turkish dishes. The place is Gorgeous! There's even a luxury porcelain showroom on site!
The why the less than brilliant review, the STAFF!. The attitudes varied from good to outright rude, command of the English language is less than acceptable from an international establishment. You're not greeted by staff unless you make the effort. A "thank you" for anything was rarely reciprocated. The worst incident was when I was confronted in Turkish by a damn rude doorman that I was "illegal" - wtf did that mean, he barely spoke English yet was speaking in a raised voice in front of other guests. After being "escorted" to the front desk, I was told that the gift I was holding, a wrapped gift-pack of Turkish liquor called Raki was not allowed. Ok, perhaps Muslim country, no alcohol, I respect that. They made me hand it over for safe keeping till I checked out, which was the next day. Then I found out that they had a Raki Bar in the hotel. Not cool. Staff need training on how to be courteous, friendly and approaching guests else all other positives will not matter. Was glad to leave, will not return.
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- Also Known As:
- Gural Sapanca Wellness Park Hotel Kirkpinar