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“5 star, pity about the staff”

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NG Sapanca Wellness & Convention
Ranked #1 of 6 Hotels in Sapanca
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“5 star, pity about the staff”
Reviewed 30 December 2013 via mobile

Stayed here for two weeks. It's a super hotel, great rooms, well appointed, great linen, towels, toiletries, etc. very spacious with excellent fittings. Breakfast is great too, very large selection of both international as well as Turkish dishes. The place is Gorgeous! There's even a luxury porcelain showroom on site!

The why the less than brilliant review, the STAFF!. The attitudes varied from good to outright rude, command of the English language is less than acceptable from an international establishment. You're not greeted by staff unless you make the effort. A "thank you" for anything was rarely reciprocated. The worst incident was when I was confronted in Turkish by a damn rude doorman that I was "illegal" - wtf did that mean, he barely spoke English yet was speaking in a raised voice in front of other guests. After being "escorted" to the front desk, I was told that the gift I was holding, a wrapped gift-pack of Turkish liquor called Raki was not allowed. Ok, perhaps Muslim country, no alcohol, I respect that. They made me hand it over for safe keeping till I checked out, which was the next day. Then I found out that they had a Raki Bar in the hotel. Not cool. Staff need training on how to be courteous, friendly and approaching guests else all other positives will not matter. Was glad to leave, will not return.

Stayed November 2013, travelled on business
Helpful?
5 Thank Kelvin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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650 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 December 2013 via mobile

This is very good hotel
Great service . Very good food .
Clean . Nice location . Good staff
More tha 3 pools
Good for both family or couples .
If your are planing to spent week far away from city . This is the right choise

Stayed August 2013, travelled with family
Helpful?
Thank abed29524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuralSapanca, Genel Müdür at NG Sapanca Wellness & Convention, responded to this review, 12 December 2013
First of all we would like to thank you for choosing NG Gural Sapanca for your accomodation, we also would like to thank you for taking time to get in touch with us to share your experience in our hotel.

Due to our policy of quality and guest satisfaction,your feedback will be a luminous path for us.
Your valuable opinions has motivated NG Gural Sapanca team.
In near future we would like to welcome you again.

Best Regards,

Tezcan Ozdemir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
istanbul
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 November 2013

We spent a weekend with my 10 friends and my husband. This hotel is extremely beautiful, spa and wellness center is excellent. The hotel is very well decorated. The rooms are very clean.
The shopping center is very nice, you can find elegant porcelainware in this place. I bought 24 pieces of plates for only 79 turkish liras :))) You must try the Farina restaurant. You can taste Turkish kebap here - really delicious and with reasonable price. We want to visit this hotel once more and very soon ( hopefully )

Room Tip: rooms looking to the forest have a very good view- our room number was 342- on the third floor
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hguvenir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuralSapanca, Genel Müdür at NG Sapanca Wellness & Convention, responded to this review, 7 December 2013
First of all we would like to thank you for choosing NG Gural Sapanca for your accomodation, we also would like to thank you for taking time to get in touch with us to share your experience in our hotel.

Due to our policy of quality and guest satisfaction,your feedback will be a luminous path for us.
Your valuable opinions has motivated NG Gural Sapanca team.
In near future we would like to welcome you again.

Best Regards,

Tezcan Ozdemir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lidingö, Stockholms Län, Sweden
Level Contributor
91 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 November 2013

Big plus, the restaurant breakfast and free internet. Rooms are OK, comfortable and clean but nothing special. The hotel is a bit impersonal. We went for a business meeting and it was OK in that regard. Business facilities are a bit old, but the service was helpful and friendly. I didn't try the spa but my colleagues did and said it was good.

Room Tip: Overlooking the woods
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

i am now staying in this hotel and from 10 pm to now 11.57 there is gum gum music voice in my room.i told many times to reception but they do nothing.i read many as very clean hotel but in bathroom there are many types of hair and bad smell.in restaurant,nothing is clean.i cant imagine how are pools.will see tomorrow.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Osmanoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 November 2013

It was a memorable stay, we had a really quality and relaxing time here, the room was great, spacious clean, quiet and comfy. The gardens and the green areas were just beautiful. unfortunately, it wasn't warm at the time we were there, so we couldn't get in those nice swimming pools, but atleast we could play some basketball.

All you can think of was available at this resort, and the food was awesome.

I totally recommend it for relaxing and staying away from the noisy life for a while, and enjoy all the fun stuff available for all.

Definitely 5 stars.

Room Tip: Just be nice to the receptionist :)
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuralSapanca, Genel Müdür at NG Sapanca Wellness & Convention, responded to this review, 7 December 2013
First of all we would like to thank you for choosing NG Gural Sapanca for your accomodation, we also would like to thank you for taking time to get in touch with us to share your experience in our hotel.

Due to our policy of quality and guest satisfaction,your feedback will be a luminous path for us.
Your valuable opinions has motivated NG Gural Sapanca team.
In near future we would like to welcome you again.

Best Regards,

Tezcan Ozdemir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2013

we spend there a very good time you can relax and forget all your bad feelings
every thing were perfect
they takes care of every single detail
you will feel the hospitality there
but i prefer if we went in summer not on fall as we couldn't use the aqua park and the outdoor pools

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tareq m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NG Sapanca Wellness & Convention

Property: NG Sapanca Wellness & Convention
Address: Tepebasi Mah. Sehit Cevdet Koc Cad | No:73 Kirkpinar, Sapanca 54600, Turkey (Formerly Gural Sapanca Wellness Park)
Region: Turkey > Sakarya Province > Sapanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Sapanca
Price Range (Based on Average Rates): £
Hotel Class:5 star — NG Sapanca Wellness & Convention 5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Gural Sapanca Wellness Park Hotel Kirkpinar

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