Last time we stayed in this hotel was back in 2007 and we had fabulous time, everything was flawless, we loved it. So, we wanted to repeat this experience 5 years later for a long weekend. We could not have been more disappointed.... Maybe the awful weather might have increased our negative impression as well. Or maybe, our memories were so perfect that even the slightest flaw appeared unacceptable to us.
First of all, the barbeque smell: from the moment we entered the reception area, there was a grilled meat smell everywhere and next day around noon, the same smell was all over the hotel premises again. Our room was beautiful, with everything we would need for the spa as well, that was nice. Our bed was very comfortable. Our television was not working, we had to call for a technician. The room service we ordered (a burger and and a salad) took more than an hour to arrive, which was not nice. And both nights we stayed, there was a wedding at a nearby premise, we could hardly sleep due to loud music. The spa was full almost all the time (as the weather was cold, all the clientele was in the spa instead of outside pool) which was not nice as pools are not very big and the seats are very limited. As for the massages, you have to reserve in advance (like 3-4 days in advance) otherwise, all the time slots are booked. We had two different massages: first day foot refloxology and it was heavenly; the second day Hawai massage which we did not like (the room we had it was not a massage room I guess, it was not decorated accordingly, was big, with additional rooms inside). Bar at the spa was not attended most of the time and we had to call for staff to be served drinks. The meals were the part we were most disappointed with: open buffet dinners both night were almost the same, as was the case for breakfast. And the meals were not delicious. Main positive part was the good intentions and smiling faces of the personnel. They were trying to do their best, it was obvious. Last but not least: prices... this hotel is extremely expensive. We knew that but we wanted to pamper ourselves. We paid around 1000 USD for 2 nights 3 days stay including massages, meals, drinks etc and I beleive it's a lot of money and in return, one should expect full satisfaction... it was not the case at all for us....
- Official Description (provided by the hotel):
- Neredeyse bavulunuzu bile açmadan tüm tatil boyunca, hafif bir kimono ile dolaşmak, onlarca farklı su terapisi eşliğinde zamanın nasıl geçtiğini fark etmemek, sağlıklı bir menü, uzman terapistler ve size özel tasarlanmış bakım programları ile kendinizi yeniden keşfetmek... Adı üzerinde “Destinasyon Spa”, dinlenmeyi bir sağlık ve huzur ritüeline dönüştürmek isteyenler için en ideal adresi işaret ediyor. Türkiye'nin ilk ve tek “Destinasyon Spa”sı Richmond Nua, sudan gelen sağlığı, orman ve göl manzarasının kesiştiği Sapanca'da, beş duyunun sınırlarını zorlayan bir zenginlik ile buluşturuyor. Richmond Nua, 2.700 m2 ye yayılan eksiksiz SPA alanı ve sürekli yenilenen kişiye özel programlarıyla Türkiye'de “Destinasyon Spa” kavramının geliştiricisi olmaya devam ediyor. ... more less
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- Also Known As:
- Richmond Nua Wellness Hotel Sapanca